Casona Roma Norte

everything, the staff were amazing and it was in a nice and safe neighborhood

the room could've been larger given the amount I paid for

Very clean hotel, good location and very kind and accomodating staff.

The hotel is in a great location. Bed was comfortable and friendly staff.

Overall It doesn’t feel like a luxury hotel. Very pricey for what they really offer. Rooms are not so spacious and inward looking rooms feel a bit closed.

Beautiful hotel (the design aesthetic was amazing), good dining options (including a great coffee shop), solid location.

I prepaid for transportation to and from the airport. We ultimately had to book an uber back to the airport because the driver didn’t show, and despite weeks of back and forth on WhatsApp, they never refunded me.

The service was incredible and the hotel staff are extremely nice and attentive . The rooms were spotless and we loved the shower! The view was really nice from our room as well , loved waking up there every morning

Breakfast was delicious but pricey ! Not a real con but could be surprising for some people

The hotel was clean and nice. Good location and service.

There is a rooftop lounge that plays very loud music until midnight every night. They give you ear plugs as if the issue is solved (although very nice ear plugs), but you can still feel the vibrations.

Nice room and amenities. Beautiful building. Very lovely staff. Well-located.

VERY loud. I booked a weekend stay and on Fri and Sat night there was some kind of event on the roof playing extremely loud, thumping club music until late that I could easily hear in my room. The staff was apologetic and moved me to a quieter room for the rest of my stay but this was not what I expected.

I loved the location of the hotel on a corner, leafy street, near great restaurants, and walking distance to many sites.

The doors are thin and any hallway noise—people talking—is heard clearly. Plus, one night there was extremely loud music and big banging, like someone was moving furniture, from upstairs on the rooftop.

Really amazing elements packed into a beautifully boutique hotel. Multiple delicious and aesthetically stunning restaurants are located within the hotel itself, including a great rooftop deck and bar, 24 hour room service, the PERFECT location for walking around town (just a few minutes walk to Contramar - a CDMX must-try seafood restaurant), and exceptionally helpful/kind staff -- what more could you ask for. Also very reasonably priced when we went. A MUCH better alternative to the Ritz or Sofitel which felt very generic and Americanized. Also those were in a not as interesting part of town in my opinion. Casona is walking distance to those hotels/park/museums, while also feeling authentic and closer to the culture/people/cool restaurants.

The room was a little small for two -- bare minimum in terms of space (SF, closet, etc.), but that being said it was very nicely decorated. The hotel is also like a big house, so in terms of noise you can kind of hear everything. It didn't really bother us but it doesn't feel quite as private in your rooms as a result.

Beautiful hotel, all new and exceptionally clean. Staff were absolutely fab and pampering. Great location.

Beautiful decor but it did not make up for the eye watering rate for the hotel with very little to offer accept a beautifully decorated space. It is a new and small boutique hotel that is not value for money.

I had an experience that was extremely unpleasant and shocked me to the core. I arrived on Thursday evening at Casona Roma Norte. The woman working at front desk was unable to process payment for 3 nights on my card as their speed point was new and could only accept a four digit pin. They insisted that I had to draw cash from an ATM or give them dollars. They claimed that all their guests had cards that accepted 4 digit pins and had never seen a VISA card that had 5 digit pin. I explained that the VISA card is international and that I had traveled all over the world (including Mexico in the last few days) and had had no difficulty. The staff working that night asked the duty manager if it was possible to send me a payment link but apparently the request was declined. They were not willing to wait till following morning for another staff member (who apparently had the skills) to help process the payment. They insisted that I otherwise could not stay in the hotel. I was at pains to explain that Booking.com would take payment for the 3 nights in any event if I was a “no show”. Eventually after 2 hours of being made to feel like it was my fault that they were unable to process the payment, one of their colleagues arrived and she was able to adjust the speed point to accept a 5 digit pin. It was extremely distressing with me trying to call home and reach my banker at 4am in my time zone. All the staff were apologetic and tried to make amends but no one from the management team reached out to me and took responsibility for the incident.

Location, food, rooms and service.

The noise you can hear in the rooms that face the main restaurant, especially when they’re running events.

Great location

The rooms are too small

Gorgeous property, location is okay. Some of the rooms don’t have windows which is not advertised.

Everything!

Food at Aquiles

Very nice hotel, perfect location. Wonderful staff

Mainly good :)

I don't normally write reviews, but the staff at this hotel when above and beyond to make our short stay a really wonderful experience. They were true exceptional.

Exceptional

Bad

Exceptional