HOTEL LUCA

Very secure, clean and quiet! Great location and the breakfast was a bonus. Everyone was very friendly!

The included breakfast was great. The shower had great water pressure and hot water. The room was clean, and the location was excellent.

Our room on the first floor had an odd situation with the blinds that did not cover the entire windows, allowing a lot of light into the room. That, coupled with street noise and the coffee shop below opening early, made for many poor nights of sleep. The blinds are a factor entirely in control of the hotel, but they seemed unmotivated to address it.Another unaddressed issue is that the toilet seat does not stay up on its own, requiring it to be held up awkwardly while urinating (pretty gross). Despite mentioning this easily resolvable issue, it was also ignored. It is disappointing that this hotel is represented at being significantly discounted on your site, which sets an expectation of the quality being better than in is. This is an average 3-star hotel with limited services (no lobby or amenities and staff that seem disinterested in the guests)

The location in Roma was great. The rooftop breakfast was pleasant.

Disliked · Rooms were very sparsely decorated. Bathroom had a fan that was extremely loud. Balcony was extremely narrow with just one chair on it. But the worst part was that the housekeeping staff here doesn't respect guest privacy at all. Despite it being early in the morning, and us yelling no housekeeping when we heard them outside the door, they ignored us and tried to enter the room anyway. It was such an intrusion of privacy and so disruptive to what was supposed to be a relaxing stay. And when we tried to inform the front desk, there was no accountability or responsibility. When we actually left the hotel for the day, we came back to find our room in the exact same condition - they didn't even send housekeeping back once we were actually out of the room. There was absolutely no sense of hospitality or attention to detail here.

Hotel Luca is a lovely Hotel. Staying in Mexico for some weeks, we had three separate stays in the Hotel, staying in both a room on the front, fountain facing, and the rear courtyard facing rooms. All rooms are well appointed, comfortable, and a good size. The front, fountain facing rooms was our favorite, but more expensive. It's particularly lovely especially when the fountain is working. The greenery of the park is beautiful, and was appreciated. Hotel Luca is lucky having one of the best specialist coffee houses in Mexico City on the Ground floor below the hotel. The two businesses are entirely separate. The staff of Hotel Luca were all friendly and helpful. The area around the Hotel is well provided with and amazing range of excellent restaurants and cafes. Getting to the centre of town was relatively easy, but you need to reckon on 15 mins walk to the nearest Metro. ( Or 10mins if you're catching a Metro Bus)

Rooms to the rear of the hotel, facing the courtyard warm up quickly in the morning. Oddly enough, our one negative were the breakfasts. These are perhaps more suited to North American tastes. We could have done with something similar, and things like muesli and yogurt. Or just the option not to have breakfast.

the location is nothing to find fault with, terrace breakfast is also amazing. but as an architect, i would strongly recommend this hotel for its nice interior design - not that kind of fashion, luxury type, but simple, clean with a natural touch.

the desk is unusable, for it has no chair and nor table lamp.

It is a lovely place in an excellent location. Very quiet area opposite a nice park.

You could hear other guests which wasn’t great.

Great location, friendly and helpful staff. Clean and comfortable rooms

Transport and tours arranged by the hotel were considerably more expensive than arranging elsewhere.

Avoid

The building has structural issues. The floor of our room was not even, one side of the room was 3-4 cm lower than the other. We could feel walking up and down… which felt extremely unsafe. There is a separation of the building blocks next to the elevators where two sections of the building are apart.

The staff was so accommodating and friendly and the complimentary breakfast is amazing. I recommend the chilequiles

The layout of the room and where the AC unit is placed

Great location. Beautiful park across the street

HVAC was a little noisy

Great location in Roma Norte on a peaceful plaza.

I got a balcony room but there was no furniture on the balcony, and it faces an interior courtyard with no atmosphere. There was also only one thick dark curtain, so the curtain needed to be closed for privacy (feels like a fishbowl). It would have been so much nicer with a sheer curtain to let in light but provide privacy.

Breakfast was amazing - roof top fantastic Hotel location neighborhood was fabulous, and as pictured online. Rooms we choose were great- large and light with big windows facing park.Staff were always friendly and very helpful. We asked for a room change (to what we had asked and paid for). Staff was patient and eventually able to accommodate us. Cleaning women were very good,

The staff. Exceptional. Spacious room. Comfy bed. Good shower with hot water !!! Good breakfast included.

Lighting throughout very poor especially in the bathroom. Very hard to shave with light only from the left side. Slippery shower floor. No rubber mat. Hang rail too high for shorter people. I'm 5'6". Fan only worked on high speed.

The staff was very nice and the breakfast was delicious. The room was very spacious and clean I enjoyed having a chair on the balcony.

Evening entry to the building with a guard unlocking front door felt a bit like I was locked out. I wished there were bath robes in the room.

Great location, within easy walking distance of restaurants, cafes and bars in Roma and Condesa. Photos on the website are 100% accurate. Great breakfast up on the rooftop.

Would have liked to be able to have a drink on the rooftop in the evening - not a major issue as a lot of options within 3 mins walking

Location, breakfast included in amazing roof top

Unfortunately we were right anove the coffee shop. Every morning we were woken up by the loud noise of customers havng coffee and in the evenings when furniture waa moved around.

Great location, room was very spacious and nice. Breakfast on the rooftop was a great bonus!

Great location to explore a fun neighbourhood, safe and full of restaurants and bars. The room was huge with a lovely view of the park. Breakfast was excellent and very generous in the top terrace. Very nice and helpful staff.

If you are a light sleeper, choose the rooms of the interior patio. There is loud music near the park on Fridays and Saturdays until 1am. You can't access the breakfast area in a lift. There is one flight of stairs to climb so not perfect for people with mobility issues. The fan in the toilet was ridiculously loud. We had problems with the taxi service that the hotel offered to pick us up from the airport, but it was later solved, and they were apologetic.

Graat location in a vibrant neighborhood. The rooms are very nice and spacious and the staff is friendly. Breakfast was a great start to the day in the rooftop restaurant

The hotel entrance is almost hidden in a coffee shop

Looks scary from the outside and the reception area could definitely be improved but it's not expensive, in a great location and the rooms are perfectly comfortable. We've spent more on less

The entrance is rough