Grand Star Hotel Bosphorus & Spa

Location

The phone, TV, and shower did not work. My room was next to their bar where the music made it impossible to sleep until 1:30am. They wouldn?t change my room, it took 3 requests to get the TV fixed and the manager never contacted me despite my requests.

The breakfast was ok but everything else was just terrible !!!!

The bathroom was full of mold. It smelled like nobody slept in that room for years. They may have a generator right under the window and it was so loud! Also when the neighbors took a shower or went to the Toilette we heard every drop of water! HORRIFIC

everything is fantastic and location is great

waiting time in reception

It’s near to metro and Taksim

The staff manners are really bad.They are not helpful at all.The room we were given smells bad we asked to change it they refuse rudely.The price.high comparing with the comfortThe breakfast really really bad the bans was cut into 4 peaces and dry no proper bread to eat no croissants at all dry cakes

Bosphorus view

Both lift was under repair and only employee lift was open though it scared us as it shakes and tumble while running .. the hotel is under repair and some renovation .. all the dust and ashes comes in at breakfast area while renovation and repairmen going on at breakfast area. Hotel should stop all these activities of these repair work during breakfast time . Room had no WiFi and had to move out to another room .. no facial tissue and shower towel had some hair and seems did not clean very well ..very loud noise comes from nearby probably from a club where people are seen dancing from hotel balcony … overall was not a pleasant stay for us

Location is so close to taksim square

1. Totally not similar as pictures, we choose triple room, beds were so small, bedsheets have yellow stains, no coffee cups, only small tea glass was available.- we chose city view, however we got hotel building view( like literally you can see people facing you)-Bathroom is extremely old and half broken, toileteries were not available( only shampoo and body gel sticked to the wall, which hardly you need to press to get it)- we requested to checkout at 2 pm, and they accepted as this was mentioned in their property facility as late checkout if it is available. They started calling us 1:15 pm and 1:35pm claiming that 1 pm is checkout. Later the staff mentioned that 1:35 is almost 2pm.

The facilities are at the level of a two-star hotel. There is a lot of noise from outside the rooms because the windows are not suitable. The equipment inside the room is broken.

The location is very strategic. Near to Istiklal Street and easy access to public transport. The view from restaurant is magnificent. The breakfast also good. Variety of breads, cheese and salads. Satisfied

Cleanliness. Cleaning service didn't do their work properly. I stayed for 1 long week. Requested to change my towel but didn't get it. I have to reuse 2 towels during the stay, The floor didn't clean properly

Istanbul

Upgrading from a standard room to the so-called “superior” room was the biggest fraud I’ve ever experienced in a hotel. The photos online are complete lies and do not match reality in any way. The room was ridiculously small, cramped, and depressing—if this is what they call superior, then the standard rooms must be closets.This hotel is the exact point where Turkish hospitality ends. Rooms are old, poorly maintained, and questionably clean. Housekeeping doesn’t change the linen at all; they just straighten the bed and pretend it’s fresh. The bathroom feels unhygienic, noise travels through the walls nonstop, and getting proper sleep is impossible.The staff show zero care or professionalism, acting annoyed whenever you ask for basic service. For the price, this place delivers nothing but frustration, discomfort, and regret. Misleading advertising, terrible service, and complete lack of honesty make this hotel an absolute disaster. Avoid it unless you want your Istanbul experience completely ruined.I wanted to upload detailed video, but so not have the option. Anyway, just avoid this place!

location to Taksim Square was near and to some shopping.

For the money we paid, i was expecting a better room and facilities.I would not recommend this hotel for families or couples. the entire hotel stinks, smells very bad.Rooms are very small, can accommodate one person. but some how we managed to stay. I had to change to another hotel as my family was not willing to stay there.Breakfast is really bad, very cold breakfast, they wont refill if the stock gets over often. Hardly any items, except for cheese and some breads and egg. Definitely not worth the money paid.This hotel is like a local small hotels(10 *10 feet) near the bus stations.

Location and staff

Elevator

It’s more like three star hotel had leaky faucet smell of cigarette coming from somewhere. The elevator wasn’t good.

Cigarette smell and leaky faucet

Near taksim square. Balcony and bosphorus

The view but we added 250 doller to have room on Bosphorus view which was not available the price on the application

CleaningVery bad breakfastDelay response of room serviceVery small water bottle The elevator was only one and not working one day of our stay so we have to descend the stairs on foot

very good staff, hardworking, hospitable but strict and stubborn managers

We made a reservation for €142. Booking stated that the reservation was for the ground floor, but the photos were of luxury rooms. I believe it was a scam. After we went to the hotel, we added €100 to change rooms.

Old and terrible

Staff specially the manager Albert was rude! We asked them to keep our suitcases for 2 hours, they stopped this service. I blame booking.com for not indicating that when booking. Also the elevator is under maintenance so we had to use the stairs many times because the alternative elevator is too old and busy all the time. The pillows, the service, even the breakfast were all bad! Look at the pillows that I was sleeping on!

Clean and good view

Elevator

It was very dirty. The elevator doesn’t work properly. Very bad breakfast. It worth one-third of this price. It’s not four star hotel at all.

Just Location

Not cleanBreakfast is badElevator is small and you have to wait a lot …..

I stayed at this hotel and unfortunately, the service was extremely disappointing.No one cleaned our room until we specifically asked them to—and even then, it was only in the evening.The elevator was completely out of order, and we had to walk up to the 6th floor—sometimes more than five times a day! That’s simply unacceptable.The food was neither fresh nor tasty.I definitely do not recommend staying at this hotel