THE LAILA HOTEL

Staff was very nice, very friendly

They put me to the different hotel. My reservation was Laila hotel but they put me to the Lola hotel. Both hotels are on the same street but Laila hotel is a better hotel. The hotel they put me was really terrible, everything is falling a part.

Nothing absolutely a joke it should be closed down staff very rude unprofessional and breakfast was appalling Was asked to pay additional £15 euro as we arrived few hours before the check in room had mould and damp and bathroom was smelling foul and wallpaper hanging off Towels were smelling and no cleaning took place

Everything from room to service to staff

Only the location was ok, not exceptionally good, but ok

Everything, absolutely everything was wrong, the rooms are old without maintenance, with leaks in the walls, mold in the corners because of the humidity, the bathroom seems that they have never cleaned it, with the joints of the tiles very disgusting, broken mirrors, there was soap used in the shower which makes me think that they didn't clean the bathroom before entering, I paid 50 euros more to be moved to a better room and it turned out to be just as bad. Really, if anyone is reading this..DON'T COME!

I am writing to express my strong dissatisfaction with a recent hotel stay that I booked through your website, Booking.com.According to the amenities listed on the hotel’s page, tea and coffee-making facilities were supposed to be available in the room. However, there was only an electric kettle provided, with no tea, coffee, or even cups to use. When I requested a glass cup for tea, I was told that none were available.Regarding breakfast, we were informed that it would be served between 8:30 and 10:30 AM. However, when we arrived at 8:45 AM, most of the buffet was already empty. When I asked why, the staff rudely responded that we were late and the food had run out.This experience was highly disappointing and unacceptable

Bad

Staff at the reception (besides Mehmet, who is nice and friendly and the boy from Sudan), are mute, unfriendly, barely greet you, you dont even feel welcomed. From the 3 hotels, Laila is in the worst shape (the photos are from there), mold, everything is barely holding together glued with this tape, they didnt invest in the roof, up there are only these tin roof covers so when there are dozens of seaguls it sounds so loud like the hotel is about to fall on your head and it makes it impossible to sleep, I was awake every day around 5,6. The other hotel is better (I think Reina), but still its not finished (no tv in the rooms, no heating). I am definetly not coming back here ever again :(

They switch us to another building when we went for checkin and it's a normal tactic used in turkey by hotels taking booking from online platform more than their capacity and then contacting customers outside the platform to switch the location to another hotel nearby.

I don’t like anything and I want a full refund, until now I am not getting even 1 dirham. We immediately leave the place because of cockroaches

Host, room, the smell, cocroach

First the staff was very freindly and speak english and the rooms was so clean and the hotel is just 5 min walking to Sultanahmet square .

location near sultan ahmed and tramway station

small room, no towels for one week although we asked for it 3 timesthe way to the hotel is ramp but it’s not long about 250 meters

Location was perfect

Intermittent Wifi connectivity, during checkout I didn’t like the staff behaviour but staff during checkin was excellent, WiFi was intermittent available.

Except location test all are bad. The room I selected they didn’t give the same room.

Except location test all are bad. The room I selected they didn’t give the same room. But I have paid 2 single bed and one double bed. But in actual I got only single bed one and double bed one. Very bad cleaning and stuffs of cleaning are very ruddying attitude

I liked only the location

The room was very small,not very clean,in 5 days they did not change out towels ...even if I asked it.In the room there was not electricity so they changed our room.The only positive thing was the location.

Good Location Nice Guys @ Reception Good Value For Money

sorry but First Room we got was real bad then they Changed us to a nice one, also Internet soso

Reception boy is very stupid. As a guest no respect nothing. He give me a room 3 floor. But lift until 2 bd floor. 2nd floor to 3 floor use stairs but it’s very small. Very difficult to going up with bags and with children. When I told him for change my room he was very agresivo he said to me he don’t want to change my room what I want to do go for do. He don’t care.

This hotel is top of mountain please everyone avoid this hotel

Very bad experience we change hotel next day after checking in

Nothing very bad mould in the bathroom

Location close to main attractions

they provided me for first night with 3 bed even we were 4 person and we paid for 4. They failed to provide pillow, blanket… it was tough to Share the bed between 4people within 3 bed, 3 blanket and 3 pillows.The bedsheet was unclean. My time was to check in by 2pm but I reached there at night 1am, I messaged them to get my room ready. They got 12 hours before my arrival, even though I booked my hotel long time ago with paid accommodation and when I reach I didn’t even get proper room for my accommodation

Everything qas smooth from checking in to checking out, the guy behind the counter when we arrived at midnight had the energy to get us excited again. Would recommend to anyone especially with the price of the hotel

Left the front door open obviously to let people who are staying in, but anyone can get in so maybe get a key card or pin for the front door but that's it

Good location They give us another room. I don’t believe it is a hotel. Surrounding garbage. Not finish work old buildings not even 1 ? star. Compare my booking rate 00000000.

They give us deferent room. Extension hotel not even same building. All around garbage. Ask for change room. They said they will change but they didn’t change. Worst room ever.

I recently stayed in a hotel that was filthy and poorly maintained, with stains on the bedding and an unpleasant odor th

Very, very disgusting, it smelled bad

The accomodation is very good located, near the historic centre, station Sirkeci, Hagia Sofia, port, very good price for sleep in this location... Staff is very helpful and friendly. Room was cleaning every day - new towels. It seems like accomodation reconstruction is not finished, because some details like doors, walls is not completed reconstructed.

However the air condition in room was non function sometimes and many times during our stay canalization smell disgusting in room or in hotel area.