AMARA OLD CITY HOTEL & Spa

Location is so good close to all services

There was no room cleaning during our stay, with the manager explaining that the housekeeper was sick. No refund or compensation was offered. Breakfast was not provided as a buffet; instead, a very small portion of the same food was served every day. Additionally, the manager did not inform us that breakfast was not a buffet, despite the fact that we asked at check-in about the breakfast location and timing. The following morning, we waited in the room expecting breakfast, but no staff were present and no information was given.The shower was broken and leaking, and there was no kettle available for making tea or coffee. The heater did not work for two nights. We requested an extra bedsheet and were told it would be provided within an hour; however, after three days, it was never delivered. The TV was not working, and the remote control had dead batteries. Although we were two guests, we were provided with only one key card.

Location is just perfect close to all Spice Bazaar, Blue Mosque and Topkapi. Very helpful and friendly staff, flexible to late check-in and early check-out. Clean and refurbished rooms. Fridge (mini) upon request.

Small and repetitive breakfast. But nice turkish tea!

Location

Bathroom drain is bad..The room is so small, no enough space bags..Towels are with bad smell..Breakfast was not included..Air conditioner isn't working, but room.. temperature was good without the need for conditioner..I asked for a taxi to the airport, and they promised me provide one, but no taxi ,then I used uber application..

The location of the hotel is perfect,the staff were so friendly especially Abdulhamid and Natalia where she made the breakfast with love

Nice renewal building. Nice host! In the middle of the old city.

GREAT location, so close to all the sites as well as transport options. Staff were all really friendly and nice, breakfast was good with excellent coffee, and our room was quiet, had aircon, and a balcony.

The cleaning could have been more thorough - we saw some hair/dust on the floor right next to the walls and under the bed when we moved it.

The room is clean and the bed is very confortable. The wifi is ok

The breakfast is basic and the service is from 9h00 to 10h30. I only use it one time. They didn’t clean the room the second day !

Excellent location, cutest hotel kitty.

Bathroom door wouldn't close, aircon was either blasting icy air, or circulated the air in the room, there was no middle ground.One of the lights didn't work and never got fixed despite daily reports and promises.Breakfast was *very* basic. A boiled egg, a few slices of cheese, two small slices of cold cut, two baby tomatoes, two slices of cucumber, a single tiny pot each of butter, jam, honey, and chocolate spread. Came with Turkish tea, anything else (coffee, for example) was extra.

Good location, many things within walking distance as well as main public transportation.

On arrival there were still tufts of hair in the shower, the sink was dirty and the fridge had not been emptied. There were things in it that had been opened. The floor was dusty and there was hair lying around in many places. At least the bed and toilet were clean.Although I had booked a room with a double bed, I was given one with two single beds. The hotel staff then simply pushed them together - no need to mention the gap in the middle.The breakfast was not extensive. There was no water, only one tea and the second was brought reluctantly on request. I only had breakfast there once…

Good location.

Poor room service. No cups for making coffee and tea. After asking for cups, we only received 4 paper cups for a 5-day stay. No fridge in the room and we had to ask for it too. Modest breakfasts served on a plate. Coffee for breakfast at an additional charge. The balcony was very small and adjacent to the wall of another building. The rooms were very dark, we had to have the light on all the time. There was a constant smell of cigarettes in the room, and we had booked a non-smoking room and there was also noise from the neighboring rooms. I do not recommend.

* Convenient location* Safe and secure* Clean and well-maintained* Competitive rates

* Poor room service* Lack of reliability* Noisy rooms* Malfunctioning amenities

The location

Rooms are smaller and high prices

Booked a room for three nights On arrival late night very bad welcome to startThe he said your room no air conditioning But I’ll give very small too with air conditioning and Hank options And we ended up in the same room for three nights Very bad experience Avoid…

Perfect location if you want to see the old city and very easily accessible to main public transportations (marmaray, ferry, tram, bus)Very clean easily feel homeVery friendly, respectful and helpful stuff

Last night there was some noisy « neighbours » / short electricity shortage

Bad

The service and the staff where so rude and they don’t really care about what room you book they just give what is available.. I booked a king suite and paid extra for it but I ended up having normal room and when I spoke to them they said it’s my fault I should’ve asked straight when i did from the first day and they said it was the right thing one so I don’t recommend this place to anyone to be honest

Friendly and helpful staff on reception. Room and clean and comfortable. Great powerful shower

Air con included but not so effective in reducing the heat.

Great location and value for money. If you want to avoid the Main Street and restaurants just turn left out of the main door and left into the next street and you can walk to Sirkeci train station and come out of the main entrance there and you will be by the tram stop.

The location is perfect. Near Marmaray and tram. Lots of shops around hotel. Sightseeing on walking distance.

The location was excellent. Short walk to trains, trams, boats. More affordable than most of the hotels on the European side. Close to important tourist attractions, cafes and restaurants. Staff were helpful and friendly. Clean and comfortable accommodation. Efficient air-conditioning. We stayed 6 nights after booking two.

Couldn't get a second door card, so we always needed to arrive home together. Only one chair in the room. Minor things.

the behaviour of the staff

facilities were not sufficient compared to its price … no toothpaste, no glass for water, no assistant to carry luggage