Just Inn Hotel

The room was clean and comfortable, and the location was very convenient for moving around the city.The breakfast was good with enough variety, and the staff were friendly and helpful during our stay

The room was a bit small

Location, staff

The heating was bad, it was non existing

Location

This review is written to formally document a serious failure in service standards and guest safety during my stay at Just Inn Hotel.•The heating system (air conditioning) was non-functional in all rooms, despite outdoor temperatures being below zero, which constitutes a basic habitability and safety issue.•After three full days of repeated complaints to the reception, a portable heater was provided; however, it was defective and ineffective.•The following day, the heater was removed without prior notice, consent, or explanation, leaving the room again unheated.•Single rooms are unreasonably small, poorly designed, and back-facing, overlooking only ventilation shafts and the rear of the building, which was not adequately disclosed at the time of booking.•Television service in single rooms is severely limited to only three news channels.Reception staff stated that the TV is not smart and cannot access Turkish channels, while double rooms clearly provide local channels, indicating unequal service standards between room categories.•Food quality was unacceptable and highly repetitive throughout seven consecutive days, with no reasonable variety or adherence to expected hospitality standards.•I officially reported all issues to Booking.com during the stay, yet no corrective action, room change, refund, or adequate solution was offered, resulting in continued exposure to these conditions.Based on the above, this hotel demonstrates poor management, lack of transparency, and failure to meet basic hospitality obligations.I do not recommend this property, particularly during winter, and believe potential guests should be fully informed before booking.

Great budget friendly hotel for those who just need a clean and comfortable place to sleep. The rooms were tidy and well kept and the overall atmosphere was calm. The staff were incredibly friendly and always willing to help which really stood out. The location is very convenient and close to public transportation, shops, and restaurants.

The only downside was the breakfast which was quite basic with very limited options and could definitely be improved.

The hotel is clean and the breakfast is very good.However, the location is excellent.

Rooms are very small

The best Location, friendly staff, good breakfast, fast WiFi, Ali helped us booking an airport transfer. Great to recommend to people.

Toilette doesn’t stop running the water, except of that, easy to fix, the hotel was excellent

The location, breakfast and staff. Value for the money

Can nog expect more than what you’ve paid for. Got all the basics covered and what you’d expect for the price.

Goo day! We have visited Istanbul for 2 days. We would like to thanks for reception desk guys for attention and help. Location of hotel is really important and we can visit all places by walking.

We 6 persons had stayed here 2 periods:-1. During 18-21 April 2025 (3 nights - 5 rooms)2. During 26-28 April 2025 (2 nights - 5 rooms).......Pro.1. Location at old town is good.2. Price is acceptable.

We 6 persons had stayed here 2 periods:-1. During 18-21 April 2025 (3 nights - 5 rooms)2. During 26-28 April 2025 (2 nights - 5 rooms).......Con.1. Rooms & facilities is so so.2. Breakfast is few varieties and fair taste.3. Hotel tried to quote the very high price for other service such as hotel quoted 400 EUR for 4 times airport transfer. Later when we didn't OK, he reduced to 320 and 240 EUR meanwhile we used others only 170 EUR.4. I think Hotel cheated us. On the 16th Dec. 2024 after we booked the rooms, I sent message to him and asked we can leave our 6 big luggage (26-28 inches) during 21-26 April 2025 in hotel luggage store, or not? Hotel answered "We will help". At 5:00 AM. of the 21st April 2025 we left our luggage at the hotel and flied to Izmir Airport. But at 7:26 AM. of the 21st April 2025 Hotel sent message to me, hotel will charge 200 EUR for luggage fee. But I didn't read these messages until we came back to hotel. But even if we did, there was nothing we could do. Later, when we came back to hotel at 23:00 of 26th April 2025. Hotel said to us if we didn't pay 200 EUR he wouldn't check-in. at that time we had almost no choice to choose even though Hotel had broken his word. If On the 16th Dec. 2024 Hotel answered "We will not help or we will charge". We would cancel our reservation and booked other hotel.

1. During 18-21 April 2025 (3 nights - 5 rooms)2. During 26-28 April 2025 (2 nights - 5 rooms).......Pro.1. Location at old town is good.2. Price is acceptable.

We 6 persons had stayed here 2 periods:-1. During 18-21 April 2025 (3 nights - 5 rooms)2. During 26-28 April 2025 (2 nights - 5 rooms).......Con.1. Rooms & facilities is so so.2. Breakfast is few varieties and fair taste.3. Hotel tried to quote the very high price for other service such as hotel quoted 400 EUR for 4 times airport transfer. Later when we didn't OK, he reduced to 320 and 240 EUR meanwhile we used others only 170 EUR.4. I think Hotel cheated us. On the 16th Dec. 2024 after we booked the rooms, I sent message to him and asked we can leave our 6 big luggage (26-28 inches) during 21-26 April 2025 in hotel luggage store, or not? Hotel answered "We will help". At 5:00 AM. of the 21st April 2025 we left our luggage at the hotel and flied to Izmir Airport. But at 7:26 AM. of the 21st April 2025 Hotel sent message to me, hotel will charge 200 EUR for luggage fee. But I didn't read these messages until we came back to hotel. But even if we did, there was nothing we could do. Later, when we came back to hotel at 23:00 of 26th April 2025. Hotel said to us if we didn't pay 200 EUR he wouldn't check-in. at that time we had almost no choice to choose even though Hotel had broken his word. If On the 16th Dec. 2024 Hotel answered "We will not help or we will charge". We would cancel our reservation and booked other hotel.So please be careful if you book accommodation here.

Very good location.

Bathroom could a bit cleaner, traces of mold are on the walls.

Breakfast was not good. It did not have variety of food. There were not hangers in the room for my cloths. They also put only 2 towels in the bathroom which is not enough.

In general it is a good hotel.

i was fairly satisfied about m'y stay, but the room given to me does not look like what is shown on the offer and didn't meet my expectations.No view and very small window facing a wall :( i asked to change the room but did not satisfy me demand, pretexting that they was no room available.Except that, it was ok

Staff were very friendly and helpful, breakfast was delicious, and location was brilliant, very convenient for all the sights.

The host was helpful. The transfers arranged by the hotel were correct. The breakfast was correct. The hotel gave more than we expected for a very low price.

The rooms are small, but nice. For that price, there is no better option in that location.

The location only

The facilities, AC was not working The room is very very tight for two persons No toothkit

Location is excellent, staff very kind, cleaning room every day, bed and pillow comfortable, breakfast very good, me and my friend loved it, we would like to come again

Location is great

AC makes a noise. That wasn't crusual for us bacause it was cold in Istanbul, but in the summer guests might feel uncomfortable

Terrible experience! I booked a family room at Justin Hotel Sirkeci through Booking.com, but it was nothing like the pho

Terrible experience! I booked a family room at Justin Hotel Sirkeci through Booking.com, but it was nothing like the photos—the room had no ventilation, with a high, completely blocked window. Even worse, the hotel’s main door was locked from the inside at night, making us feel unsafe, especially with a small child. When we requested a refund, the staff refused, leaving us no choice but to leave and find another hotel with the help of the police. I do not recommend this hotel at all!

The only positive I could mention is the location.

Small, old, dirty, cramped, features falling apart, water dripping all night from the toilet, yellow pillows made of dirt, curtains that don’t close properly, shower’s door that don’t slide. Invasion of privacy when I choose to not have my room cleaned and put my “do not disturb” sign but still the manager goes inside and records the whole room without informing me or asking permission to do so. The manager of the Hotel called Tuncay accusing me out of the blue, one afternoon when I was coming back from our morning walk that I slept with someone else’s wife in another room on a different floor because he noticed the elevator going up and down only between the floor I was staying and the one he was suspecting. I told him many times that it wasn’t me and he still insisted “I saw you, I saw your face on the camera”. He then went inside my room during the time I was outside on the morning walk and recorded my personal belongings and the state I had left my room and showed it to me. When I told him that I had put the DND sign on for anyone to go in, he said that I’ve put it afterwards and not before he went in. A complete joke. When I asked to show me footage of the CCTV he said “brotha I don’t like cameras” which is the only way he could get the evidence from. Then he says he found who was it and it wasn’t me and trying to seduce me instead of apologizing he sends me a message offering 25% off my next stay there and asks me to rate him a 10 on the feedback at Booking. Completely ruined my family holiday. All this situation that he created made me think of changing Hotel and book something else for last couple of days but then I stood firm and didn’t accept this unfairness and didn’t give an inch back. I don’t recommend to anyone such a place