Crowne Plaza Istanbul Oryapark By IHG

cleanliness and breakfast room service for food was good

some staff were very friendly but others were not not able to speak good English they do not have concierge service

Cannot beat the price for the service provided. We were so tired, and the bed made a huge difference in our sleep.

Good Staff , clean .

Bad location.

Superhelpful staff. EMIR and UMIT were there since arrival to help us with the rooms prior to normal check in and throughout the stay.

the luby , the people who taking bags and cleaning.

small room / not helping reception stuff and not talking to as in a good way / not clean room / fringe not working at all.

I got a free upgrade!Thank you, Emir, for a pleasant welcome and good service.Good breakfast, spacious room. Great amenities. Comfortable bed. Friendly staff.

AC hard to operate. Staff knocked on door though I had the do not disturb sign out.

Okay, but his name is Arsalan. Don’t know His position, but he is an asset of the property. He took care o our luggage on arrival and departure. He gave all kinds of assistance. He English is superb and his smile can not be forgotten. Ishtiaque Hussain.

The service in breakfast is fantastic. Again Ayesha andFariyal both are just wonderful person. Wish both of them for a good and long life.

Great staff at the reception concierge, housekeeping and all staff polite and smiling and supportive

The pillows

Bathroom

Old furniture, with smell. Swiming pool and spa not functional even if it was written in the offer. Restaurant and bar very poor as offer and service. No possibility to put the bills on the room not even for room service. All the time you have to pay on spot. Really disaponting service for the price per room. Hotel under works, lot of noise and dust in the restaurant.

Its clean ,, stuff are nice especially there is a guy receptionist he is so kind and professional i think his name is Emir i am not sure but i would thank him for helping me and for his kindness thank you

No thing

Good service and very comfortable room

The shower didn't work very well, the water flow is very small, uncomfortable to take shower.

Nice and helpful staffArrived early morning and they were keen to check me in as soon as i arrived.Room is a bit outdated but comfy In general, a good hotel if u need to stay in Umraniyeh but a bit overpriced

Overpriced for hotel facilities

Normal, below average but good breakfast

Unprofessional Reception Desk Person, I asked about the booking my company made and there was an issue with it and he offered to add what is missing at higher cost, so I told him what if I changed the booking through booking.com it will be cheaper right? he said yes u can do it, So I booked the room and he kept saying the booking is not showing for him yet and kept me waiting, then he gave me a dirty room smoking smell when ilI asked for non smoking saying it’s only available, and then he charged me extra night 180 Euros for canceling the company booking without telling me, so he basically stole my money, he considered me a no show when I actually stayed in the hotel for 4 nights!!

Not worth staying

Didn't feel like staying in a 5 star hotel, room was smelly and required maintenance. Lobby had smell as well. Front desk staff was unaware of the nearby facilities or didn't want to help. I was guided to a bank far away to exchange money and it turned out that these banks do not exchange money. I had to come back to the money exchange office which was right infront of the hotel.

Very clean, quite hotel. Staff were very helpful and always smiling. Close to common hospitals and highly recommend for whom going under some medical treatment or surgery

Room service menu very limited

Everything was perfect specially the resultant staff, they went all the nine yard to make us happy and comfortable.. we had the club lounge services so we had and extra 2 periods of snacks that include a hot dish, fruits, juice, coffee, tea, and soft drinks, the hotel has the best garden for kids and also you can sit in it to have a cup of coffee... Front desk staff also they were helpful.. Staff in general were very helpful.. I would give it over all 15 out of 10, for me the only issue was the location as it is a little bit too far from Istanbul attractions which most of it fall in the European side and the hotel was in the Asian side of Istanbul… Feryal at the restaurant was the best ever.. always smiling and always there for the guests.. Thank you Feryal for a great job you have done .. I would highly recommend the hotel for my friends and family..

Nothing at all

Hotel and breakfast, swimming pool, guest club.

Location, far from the metro

The hotel's facilities are great, boasting modern amenities that cater to the needs and preferences of all guests. The attention to detail and exceptional standards of service provided by the hotel staff ensure a truly memorable stay for all visitors. Special thanks to Mr. Bora, Mr. Emir, Mr. Arslan and our housekeeper Mrs. Turkan.

Convenient location, spacious room, fantastic breakfast, good service, friendly and helpful staff :)We vere lucky to find this hotel :)

Staff, food

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