Comfort Downtown Istanbul Hotel

Location wise perfect

Non smoking room still has smoking smell

The beds were comfortable, the rooms were clean. We like breakfast buffet but the most important thing is location. We use tram, metro and marmaray, the hotel is in the middle of them & easy to walk grand bazaar etc. I advise whose looking for cost benefit balance

Fresh fruit juice can be better for breakfast

Location and facilities around

Not clean Stuff don't speak English Stuff not helpful

Location.

We did not get what we booked at all. The room was not the one we booked. Our room was cleaned only on the first day, after that no one cleaned. The breakfast is bad, only the coffee is ok. Overall, we didn't get what we expected.

Thanks god! there was water in the hotel, the elevator was working and there was electricity

This hotel is really bad. It is not possible for this hotel to get any stars, it should definitely be inspected by the Ministry of Tourism. (They say they are 4 stars) The hotel is dirty in general, but the condition of the rooms is very bad, the toilet, bathroom and beds are disastrous, the tears on the bedspreads have been patched. It is impossible to leave this hotel without catching a virus. They say they give breakfast but they don't give anything edible. It is impossible to understand how such terrible service is given to tourists who have come to their country as guests. And of course there is no ventilation in the room and the air conditioner does not work. Of course, it is not possible to sleep in such conditions at 35 degrees. A disgraceful hotel

Only the breakfast was good.

Staff was rude, room was dirty, bathroom was dirty also ,bedsheets was dirty and broken , no towels in the rooms . After they give us towels there was stains on them . The furniture was old.

The situation close to tram and transports

Room are not clean I have to ask for the chambre maid to clean my room breakfast not like the photo i really feel like i spent my money for free

Location

We were given a rundown room, with a non functional fridge , not mini bar as in what I booked for.After I complained, the room was changed to a very small room not what I paid for.Airconditioner not working.We had no choice than to leave our windows opened even at night.Internet was also very bad in the room the room they changed us to.My son refer to the hotel as discomfort hotel.

Room and free parking in front of the hotel

The reception staff did not speak English or Russian

The hotel was old but authentic. The beds are very soft. Average breakfasts. The staff is great. The area was not very noisy. But the location was very convenient, close to metro, cafes, tram. I advise everyone.

Noisy area

Was an ok experience not more than that.

The staff most particularly the one at the reception was not that welcoming. The room was not that great, namely the bath glass partition just collaspe into pieces when opening same, nearly got injured.

Non

Rooms are rubbish, with no kettle, no water, no coffee, no Bin. Breakfast is very basic, the same food every day. I came with my little boy and an elderly mom. we asked them to book a taxi to the airport, Hotel asked us to make payment as a hotel and they charged us 650 lira which is very high but we thought it will be safe for us. On our way to the airport, the driver took us to Istanbul airport and refused to take us to Sabiha Airport as he was licenced to go to the Istanbul hotel only. We tried to contact the hotel anytime to try to sort it out as we were getting late for our flight, but they did not help us. To make the long story short, we lost 650 Lira ($35) then we have to find another Taxi from the road (in the middle on no way) to take us to Sabiha airport and pay him another 300 Lira ($16). Be very careful don't book this hotel again and never ask them to book a taxi for you.

Bad

Staff were impolite. When I arrived they told me that I don't have a reservation, though I showed them the confirmation from booking, but they said that they didn't confirm and I have to pay again if want to stay at the hotel. I called the customer support of booking and explained the situation, they called the hotel and they said that they solved the problem. I went to the reception again and there was an impolite staff called Salem, he said again that he didn't confirm. I called booking again and they say that they will solve it. Finally they said ok we will accommodate you. I spent 40€ for the international call to booking. After all these, they gave me the worst room in the hotel as like I didn't pay. It was a very bad experience and such bad hotel with racist staff shouldn't exist in a respectful website as booking.

I contacted them as I was running late and they replied saying the room will be kept.The breakfast was very nice.

It didn't have three single beds, the bathroom flooded and the shower was splashing everywhere.When we tried to complain, the receptionist said "Why didn't you book better rooms?"

Nothing good to say about hotel

Rooms are small, bathroom had a leakage issue, Air condition was not functioning on 1st night we arrived and it was repaired after complaining.Only receptionist Staff Miss Sara was helpful for any issue

no body can speak English, breakfast always was cold, bathroom has problem, the situation of room and the windows opens

everythings

All the stuff is extremely kind. Food is very delicious. Hotel is clean and rooms are equipped with newer furniture. Beds are comfortable. They are cleaning every day. Location is excellent. Some people are complaining about the noise from the street during the night, but I think it’s normal if you want to stay in the center of the city. So everything was perfect and we are looking forward to coming again!

Everything was excellent

Nice guy working in the Restaurant

to much loud outside the hotel all the 3 nights, I didn’t sleep more then 2 hours every night. The room is old and the furniture is damaged in most places. The bathroom is so dirty and you hear the heater noice through the wall. You hear everything I’m the corridor and that’s very very disturbing. Police cars is driving there al the time because of the problems in the neighbor.

Very clean room and sheets. Nice bed

Not good stuff

Location was good. The staff was doing their best to be nice and attentive but the lack of English played a significant role.

It was super noisy during the night. You can hear the elevator throughout the whole night. Also, the furniture was a but old and too used.