Vicenza Hotel Istanbul Old City

Not professional Staff

Friendly staff

Music was on until 0030 MNAt the edge of pool it was mold needed to be clean

I liked the location very close to everywhere we wanted to visit.Perfect staff and good breakfast .Maryam the lady who was talking care of rooms on second floor was very nice and helpful.

Indoor pool being closed.

This hotel is in a very nice location (a little noisy at night), close to tourist attractions (less than 30 minutes walk). Most of the staff were so nice and friendly, and the room was clean. The hotel was exactly like the photos on booking.com.

Bad behavior will ruin everything, even small things! When we book, we count on the hospitality; however, the hotel was a little stingy with its guests. Sometimes you could smell weird smells inside the room (smoke, etc).

This was not my first stay at this hotel, mainly because of its excellent location.However, the prices are relatively high considering that the quality of service has declined.Breakfast used to be much better and more varied during my previous stays.This time, I experienced a lot of noise from the neighboring room due to poor sound insulation.Additionally, the key card didn’t work properly, and I had to go to the reception several times a day to fix it.

Breakfast was excellent service was very good staff was very courteous

Great Location, nice vibe, pool bar and spa were cool, resturant was decent.

The facility was cute. It felt a bit older but the staff were super friendly and helpful. Especially the morning staff for breakfast. Breakfast was also pretty good for the price. Location was probably the best part of this hotel. Price is great for this stay.

The facility looked older and the indoor pool looked a bit unclean but it was probably due to not being renovated. The elevator took forever to get but overall it was fine. Outdoor pool also closes way too early. Sun was still out and the outdoor pool closed maybe 3 hours prior to the sun going down.

Staff, atmosphere, cleanliness

The hotel has lots of shops around it and is a very lively area, the room is clean and comfortable, the staff are really friendly.

I would like more variation in the dinner and would love to try more turkish food like dolma for example.TV had only turkish channels.The swimming pool is too small.The internet was a bit weak.

Very clean and comfortable. The staff is not only friendly but very professional and helpful in everything. I would recommend this hotel to everyone. Lots of places to eat in the area.

Nothing I can think of

Lovely hotel in a great location with a marvellous garden restaurant.The staff are very friendly and helpful.

The one thing I did not like about the hotel was that their lovely roof top pool closed at 6 o'clock in the evening, far too early.Most people who visit Istanbul, are there for sightseeing or business and so will be finishing their sightseeing or business at 5.30 to 6.00pm and then would like a swim. In the summer months the pool should be open until 8pm.

Stayed at hotel for 1 week, breakfast was really tasty, Zehra and Selauk were really nice and made everything enjoyable, rooms are clean and Maryam always asked if we needed to change the towels or other things which is really kind of her, In total everything was great probably will stay again :)

Sometimes WiFi doesn’t work well but mostly it was okay

The hotel was a good hotel among many other I have stayed at in Istanbul. I appreciated its central location between the Fatih District and the Sultanahmet area. The rooms were clean and comfortable. Room service was polite and helpful. The front desk was generally very responsive to any needs and was accommodating. We had breakfast included, which was a good way to start the day before traveling out.

They have a rule of very limited towels. This wasn't helpful for us since we had two kids and often needed extra towels. The rooms had four different pillows offered. 2/4 pillows were decent, the other two were not good however we couldn't switch them out.

I spent 2 nights in this hotel. As I understand it, this is a hotel chain, but it was my first time experience with them. My choice was based on proximity to metro, pricing and the distance to the main attractions. The location, combination of quality and price satisfied me 100%.I liked the double room with one large bed on the fifth floor.The room was neat, clean, the facilities were in good condition. The bathroom had the all of necessary things, with the exception of dental supplies. I got a room near the staff elevator. In general, the room and the hotel were quiet, but when people were talking near the elevator, it was very disturbing. Also, the windows of the room overlooked the inner courtyard. In the mornings, forklifts start rattling, beeping and cars honking. Earplugs were very useful. I think these inconveniences were reflected in the price of the room.Breakfast is until 10 o'clock. On the first day, I came at 9 and was unpleasantly surprised. There were no free seats and I had to wait for one of the tables to be cleared. They clear the tables, however, quite quickly. By this time the coffee machine had run out of beans and no one had replenished it. I couldn't drink coffee, only water and milk came into my cup. The same thing happened with the juice machine. The juices ran out and it only gave out plain water. So, tea was the only choice. I had dinner in their a la carte restaurant, I liked everything there. The food was delicious, the waiters were attentive.During breakfast, the room was cleared, thrash removed, the bed was made, the towels were changed, and drinking water was provided. In terms of service, it was good.On the fifth floor, the wi-fi level was weak (one ). The air conditioner worked properly.

The pool outside was not working. The one on the rooftop is too small and all sunbeds were occupied. There were few people but other places were covered by towels even their owners were not there. Nasty thing to do like this. The view from the roof is quite nice and worth seeing.

The staff were very friendly

It wasn’t clean and the beds didn’t have sheets only blankets. The rooftop pool was dirty and looked nothing like the pictures.

LocationStaffClean

Limited breakfast optionsSmall pool

The hotel was very nice and clean! The staff was so polite and the breakfast so tasty!

Everything was amazing ! Very good breakfast selection, all the staff was amazing !

The 6th floor Pool area not so well maintained as the rest of the hotel !!!

Location, cleaning, breakfast, staff

Internet