Era Palace Hotel

the staff was so nice and helpful and the breakfast was so delicious

may be the house keeping . they didn't come to clean the room the 3 days we stayed there

hotel location very good and this was my second time in the hotel.Area is very nice and shops, restaurants in the same street.Metro station is 5 minutes walking from the hotel

they should increase the breakfast food quality.

Breakfast was nice. It was very different from what I am used to eating but that was a unique experience I hoped for.

The only complaint I have was the toilet being not well maintained. The shower head was leaking when turned on. Other than that, everything was satisfying .

Bad

For my local friend who crossed the threshold of my room I had to pay 20€ per day. It was the first hotel in experience who did that.

Bad

the rooms smell of cigarettes and without hot water, it seems absurd to pay 70 euros and not have hot water to wash

The place was good and the staff was very friendly and the bathroom was clean

The room was dark and there are alot of places are better like helikon hotel

Location, reception staff, breakfast staff, room cleaning staff ,

Improvement on tv service is a must,There’s only Turkish tvThe hotel needs to add more English tv channels

Terrible and unpleasant.

During the five days we were there, the room and bathroom was not cleaned, the bed linen was not changed and the bin was not emptied. It made the stay unpleasant.

very bad experience and the worst one i had in my life

I stayed there 3 times, and last time was 2 weeks ago and it will be last time to go there again. I had very bad situation there with one of the reception staff who refused to let me meet my guest in my room and he said this is the hotel policy.during 3 times of staying there in this hotel, every day i have guest come to visit me in my room and no any one in reception reject or refused that before.but suddenly 2 days before my check out the man in reception refused to allow for my fiancé to visit me in my room by saying its not guest in the hotel to visit you and you can meet outside.my fiancé used to visit me in the hotel each time i come to turkey so the hotel policy was okay with that and suddenly hotel policy said its not allowed.This was not acceptable for me and when i talked to his manager over the phone he doesn't care and he reject. when i said to the manager i will write all what happened on booking and google maps review, he said write what you want we have our guests.So I'm advising all travelers and passengers and tourist to take care from the hotel and also from hotel rooms was not good, you can check the room photos her and on google reviews i will share all photos there

Lovely staff , delicious breakfast

Breakfast . Location of hotel is in center of Umranyie.

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The place

Not clean and not family

Superb

Breakfast was good, but should be better

Nice and clean hotel

the property is good

for 6 days stay you can change bed Sheet.

Good location

value

Poor

very poor, very less choices in the breakfaststaff were very rude

Good

Pleasant

Poor