Orient Express & Spa by Orka Hotels

Excellent and helpful staff. Nice rooms and plentiful breakfast. Perfect location for site seeing .

The location was great, close to many places for visiting. The staff is very friendly. Nice rooms.

We stay on the 7th floor and the rooftop is up. All the guest for the rooftop is waiting elevator on the 7th floor and is so much noise. The spa is very disappointing and small, and the Turkish spa is not included in the price ( only if you bath yourself). And is very cold. The breakfast is also not good and poor.

Location perfect, to all attraction you can get by foot. Room - small, but warm, and you have all needed facilities, also tea and coffee. Personal is very supportive, to the hotel not possible to get by car directly, because it’s near tram line. We asked staff to help us and they help.

Breakfast, not much choice for these ones who is following lactose and gluten free diet.

Location and the reception team

Room is dark and does not have enough lighting, there is no enough storage for cloths just on closet and it is very small, house keeping is useless she don’t clean the room properly also she did not keep any water bottles in the room although i informed the reception several times and i also gave her some tip at the first day but she never take care.

Super small rooms. No shampoo in the room. Noisy

The commitment of the staff working at the breakfast room (good and healthy choice). Very good

Transport from the airport to the hotel booked via The hotel, cost 70 € we had to wait 30 minutes.Each time we have been told to wait 10 minutes. When I started to mention that we were going to get a taxi, finally, the car did appear. The driver was watching a movie on the phone while driving (!!!!) and we had to tell him to stop. We did pay at the hotel as agreed, when I reported the delay the answer has been that they had nothing to do with that. BULLSHITS, BULLSHITS there was a clear connection between the hotel management and the company running the transport. The contract stated that the driver was supposed to wait for us at the arrival, not us to wait for the driver. When we left the hotel I did book our own transport for 36 € (thirty six €) not then 70€ proposed by the hotel. Do I have to add what I think about the fairness of the hotel's management????? . Lack of proper maintenance in the bathroom and the bed room (bulbs gone) ..

The staff was very accommodating. The location was great, close to the tram line, to the Gulhane park and within walking distance to the Aya Sofia area. If you come via the Sabiha Gocken (asian side/ low cost) airport, the public transit is seamless, a stop for the fast train that goes under the Bosphorus is right behind the hotel, and it connects to the metro. Our kids very much enjoyed the hotel's pool, although the water is rather cold. But it was a great way to finish the day unwinding in the small pool (and the sauna for mom :)). The breakfast is so and so, but there are plenty of options so not that bad. I appreciate the fact that it was included, as in our experience this was rare in Turkey.

Initially we were given a room on the tram side. Although the kids enjoyed looking at the trams, for me it was difficult to sleep because of the noise. But the staff was nice and gave us another room the next day. If you come with a transfer or taxi from the airport or plan to take one for your return, be aware that cars cannot enter on this street (as it is the one with the tram line).

The Front desk employees are very nice and friendly

First night they assigned the wrong room With no AC but the Nex day they compensate

Location is very central. The room is very comfortable. The staff went out of their way to give extra information, great English, impeccable manners, even when dealing with a rude and obnoxious guest. Exceptional value, and the breakfast was fresh and generous. Mostly the staff seem to like people, not like in some hotels where you feel it's fake. The connection seemed really genuine. I am killing myself. I didn't get the names of the guys at reception, but you will know them when you see them.

The tram was a little loud but my husband and two kids didn't even hear it and we were all in the same location so that is usually my sensitivity to noise .I still slept well.

Location was great! Batu at the front desk was excellent, very welcoming and informative.

Some staff were rude and not helpful. Breakfast was extremely disappointing, not enough choices.

The coolest location in the heart of old Istanbul❤️❤️❤️highly recommended ???? best breakfast offer which I have ever seen in Istanbul, significant choice of food ?? very friendly and supportive staff ✨

The hotel was clean and the staff were welcoming. The rooms were a fairly good size for a standard double and had a nice bathroom.

The hotel faces onto a road with trams. These started early in the morning and went on late into the night. I'm not sure this is made clear in the description and there wasn't sufficient double glazing to reduce the noise.

Location was good, easy access to everything we needed to see and do including using the tram/underground systems. Staff helpful in getting us to hotel and taxi pick up on return to airport, also helpful if we had any questions. Used the spa/pool facilities and was impressed. Trams run past front of hotel but that didn’t bother us.

All good, maybe room could have been bigger but that is being a wee but fussy.

Location

Tiny room. Noisy with tram immediately outside. Broken door, frame loose.

The location was amazing. Near the metro and tram stations, all sightseeing locations are within 5-10 minutes. Room was clean, personnel was helpful, breakfast was satisfactory.

We forgot some medicine in the room, but hotel didn't contact and inform us about it and didn't offer assistance how to get it back.

Location is perfect for touristσ. Almost all the momentums are close enough about 10-20' walk. A metro stop was very close and also souvenir shops. Ιt is close to the Egyptian Bazaar and the Grand Bazaar. The neighborhood is very beautiful with several shops around for coffee and food.

the staff at the reception were slightly distant and very formal, they barely smiled at us once. The toilet door didn't close properly. Our TV didn't work but they replaced it immediately

The location is great because it’s in city center near the subway and tram.

Location was good, near the tram and walking distance to Gülhane Park. Free breakfast in the morning was good and the spa facilities too.Beds were comfy and facilities good.

Rooms a little cramped, but we did have 2 large rucksacks and 2 backpacks, so this did eat into the space. Also being next to the tram tracks you can hear this throughout the evening/night.

Friendly receptionists, always helpful with recommendations, excellent food and a large selection. The rooms are nicely furnished and very clean. The room was cleaned for us every day. We had a view of the city and, despite this, we could not hear any outside noise. Many attractions are very close. We will come backASMINA and CO

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The location is excellent and the hotel is clean.

I left my bag until check-in.I came back and found the handle of the bag broken