Querencia Hotel

Location

Breakfast is a set option, but nicely done. However could be more traditional with bread options.Staff helpful and engaged.Overall seems to fit its 3 star property categorization.

The location is tourist centric - so ok for those interested in this type of setting. Additionally it is up a hill so difficult to get via public transport and for taxis as well as with walking.

I would like to sincerely thank Pînar and Mourad, the room angels, and the tall Bochra at the reception, as well as Handan and Maëlys.And very especially Youcef — he was not just staff, he was a legend.Everyone treated me with respect, warmth, and professionalism.The entire hotel is modern, well-developed, clean, and perfectly organized. Everything works smoothly and the atmosphere is comfortable and welcoming.This is the kind of hotel that makes you want to come back again.Highly recommended.

Location

The hotel is not completely done the construction yet. You will see unfinished wall and the lift didn’t work when we stayed. Which meant carrying the luggages up and down.

the cleaness and location even it s a bit difficult who has big luggage since it s on the hill

We loved the location, just few steps from Galata Tower, with lots of restaurants and stores and all open till late in the night. Room was very clean, comfortable and breakfast was amazingly good from the roof top with amazing view. Staff was great and very helpful. Our special thanks go to the front desk people, all very kind. We highly recommend this hotel.

Nothing bothered us, everything looked very good

Excellent location, a block away from a main tourist attraction (Galata Tower) but generally very quiet. The rooftop restaurant had good food and a wonderful view.

There were no drawers to unpack clothes and the lighting in the room was inconvenient.

It was a decent spot and room but the location is REALLY busy and we couldn’t get a taxi to pick us up or drop us off at

It was a decent spot and room but the location is REALLY busy and we couldn’t get a taxi to pick us up or drop us off at the door. Also, for the price I feel like breakfast should be included.

very quiet room (even though in a prime/busy location!), very comfortable bed, shower with plenty of hot water and great water pressure, amazing rooftop restaurant and bar with great views, incredible and helpful front desk staff! Great Air con! Great value!

Everything was great!

One of the best hotels I stayed in. Perfectly clean rooms, new facilities and friendly staff. The location is also good,

Burack was super helpful and kind with us. He explained what to do in the city in the short time we had. Very nice recommendations! Location was great! And room had everything we needed.

There was a water problem in the hotel (it was gone for a couple of hours), but staff were very kind and compensated us with a delicious breakfast!

Pros: Location is very good right next to Galata tower. But also comes with some cons for a lot of tourist trap restaurants in this area.( was being ripped of 1000 Lila for 2 small cappuccino and 2 croissants) .The hotel staff is very helpful and willing to offer help/ waters/ black tea.Cons: as Galata tower located at top of hill and the ally is quite small for the car or taxi to reach. Very challenging for the drivers so some taxi might not reluctant to stop in front of the hotel.The neighborhood is tricky for the other direction of the hotel (the opposite direction to Galata tower) doesn’t seem nice( Dirty with a lot of graffiti and trash) . The hotel is at the corner, somehow I feel the photos of the hotel appearance on booking.com is not so wide what it is in reality.

Pros: Location is very good right next to Galata tower. But also comes with some cons for a lot of tourist trap restaurants in this area.( was being ripped of 1000 Lila for 2 small cappuccino and 2 croissants) .The hotel staff is very helpful and willing to offer help/ waters/ black tea.Cons: as Galata tower located at top of hill and the ally is quite small for the car or taxi to reach. Very challenging for the drivers so some taxi might not reluctant to stop in front of the hotel.The neighborhood is tricky for the other direction of the hotel (the opposite direction to Galata tower) doesn’t seem nice( Dirty with a lot of graffiti and trash) . The hotel is at the corner, somehow I feel the photos of the hotel appearance on booking.com is not so wide what it is in reality.

Great location, very friendly and helpful staff, clean and cozy.

The room appeared to be much smaller than in the pictures, nevertheless it was good enough for a short stay.

The location is very nice, one minute from galata tower. I liked the tips that the staff shared with us. They recommended a very nice nearby spa.They replied quickly when we had a problem with hot water in the bathroom.

Nearby roads are closed for taxis and uber, so uber lost its way and we had to walk with our suitcase to the hotel. But definitely there is other streets that are accessible to cars.

Fantastic location. And the customer care was outstanding! Taner’s guest care was outstanding, he really made sure we have everything that we need and always offered help, coffee and a smile. Thank you so much

Thin walls and noise at night from neighbouring roomBut when I called the reception every time there was an issue they called the people staying in the room next tois and resolved the situation

Very friendly and helpful staff, clean room, quiet area, good location.

The walls are quite thin, so you hear the people nextdoor a lot. Also there were no chairs in the room, just a stool.

The room was spotless and staff were friendly . It looks like it has been recently renovated , nice bright modern rooms with comfy bed right near the Galata tower. The rooms were cleaned every day and fresh towels added daily.

The surrounding area outside is very scruffy with lots of rubbish lying around. The day before we left the lift wasn’t working so we had to take the stairs where there was a worker welding in the stair well. Sparks everywhere and no warning signs around. Also the water went off at 3pm the day before we left and it was still off the morning we were leaving so we couldn’t get a shower , just a cold wash which wasn’t very acceptable as we had a long flight home . It was a shame really as we had really enjoyed our stay and this let it down.

Extremely clean and modern room, great hotel service, spectacular location right around the corner from the Galata tower, and also amazing organisation of airport transfer from the hotel.

Location - very close to the galatta tower, like a minute's walk. The hotel staff were really helpful and the property is very clean and well-managed.

reaching the hotel was a task, the taxis dont drop you close to the hotel, so it's a difficult walk with your luggage to reach the hotel due to narrow streets.

The location of the hotel was amazing, right next to Galata Tower. The hotel was very clean and the room was very comfortable. Everyone working there was very polite and helpful. Definitely recommend it and will visit again for sure.

The soundproofing of the room could be a bit better. But still it wasn't that bad.