GRAND STAR HOTEL PREMIUM

Location

Elevator only one and other two not working Noisy i hear them people next room

good sea viewhigh floor connecting family room clean roomnice personnel servicedifferent types of cheese at breakfast

- on the first day hotel gave us bottom family room near housekeeper room and loud elevator, with non-working Wi-Fi- front desk and technician cannot fix wi-fi problem- breakfast was the same all the days, please add more fruits, cakes, different drinks- swimming pool not clean, also dark out there

Near the taksim square

Lift is not working properly building is just looking like old it was not as in pictures shown

hOTEL IS IN RENOVATION, POOR BREAKFAST, receptionist not very helpful, dust everywhere, only good thing is the location

I stayed at Grand Star Hotel from June 15–20 and had a great experience. The hotel has the best location near Taksim, with a beautiful sea view from my room. The breakfast was fresh and tasty, and the staff were friendly. As a nice gesture, they gave me a tarte as a goodbye gift. I really enjoyed my stay!

Location

I didn't really like the hotel I stayed at. The food is not very good, the variety is limited, and the service is poor. The hotel is very noisy, and the massage and sauna areas are not clean or well-maintained. Additionally, not everything is properly provided as expected. Overall, a disappointing experience.

Location is good room with magnificent Bosphorus view. Breakfast was special and own served. Staff helpfull.Thanks

The staff, especially Behnaz, who tried to help as much as they could

Poor breakfast (few options for a 4* hotel), old/shabby furniture.

Very dirty hotel and swimming was not working Breakfast nothing only eggs hotel staff very rude

View was OK

-Hygiene was disaster-Very loud-Hair and dirt in food-Staff and manager very unfriendly-Equipment of a disaster old and rusted-Cats in restaurant-selling prostitutes (hiding as Spa and Massage)

Nice hotel, beautiful view on Bosporus, really good Turkish breakfast.

We have received a free room downgrade after half an hour waiting (system failure, maybe they thought we wouldn't come) though we have notified the hotel, that we arrive almost at dawn. I have asked to put my ice battery to freezer, but it was put into the fridge. Curtain was too small, so the continuous flashlight from outside (coming from a huge advertising panel) could not be avoided.

We most liked the location and the view from the small balcony. Also we most liked the staff at breakfast area.

In general, we most disliked the current management and the way this hotel is managed. Without mentioning specific people because some staff did attempt to help us. For example they failed to handle a small fire that occurred in the kitchen, and after that everything went into ciaos and failed. I second what other reviewers mentioned about safety at the hotel. The hotel itself needs overhaul. For example there was a bed with a missing leg. one broken chair etc. AC wasn't working on day one, they had to change our room. No hot water, no room telephone, and no internet. Only after 4 days things started to be fixed but still telephone wasn't fixed until we checked out. Finally, it is not advisable that some hotel staff seems to write reviews of the hotel = conflict of interests.

Only location

The hotel is very bad regarding many aspects as follows:1- The receptionist cannot understand English except for the Iranian guy of the night shift.2- The hotel safety is questionable since they had a fire the day before our arrival, the hot water was not working for 3 days and i have to take a shower with very cold tap water. The internet was not working as well for same duration. 3- The internal telephone inside the room is not working during my 8 days stay at the hotel so i cannot communicate with the reception, room service etc... When i asked how to communicate with them, they gave me WhatsApp number , guess what! they didn't answer my messages on Whatsapp!!!! so each time i have to go to reception!4- The Hotel reception is a disaster itself, crowdy, noisy, old furniture, no AC, it is even worse than a street!5- The breakfast is veryyyyyy poor.6- Some lamps are not working in the room, the towels are perforated, the bed sheets had stains.7- The one who cleaned my room didn't put water nor re-fill the nescafe, etc... so you have to ask for this.8- Pool was not working9- It is written that they have iron facilities, i asked for iron and they told me that they don't have and i went to buy an iron because of false information posted in their facilities description. 10- The cleanliness of the room is awful.11- No hand wash liquid in the bathroom, only small soaps.12- There is a night club on a building roof beside the rooms with sea view, it is ultimately noisy at night and i couldn't sleep well.

location, sea view, balcony, nice architecture, design and interior materials of hotel , no prepayment was charged when booking, walking distance from bus stop to airport, air conditioning was working good

I made reservation for a room with large bed, but instead room with two small bed was provided.Wifi was not working, I had to use roaming mobile internet which is quite expensive.Breakfast food selection is the same for "premium" clients and regular clients. The only difference is that for "premium" clients breakfast is served by waiter (in chosen area such as room or hotel lobby). For "regular" clients breakfast is served in hotel's large dining hall.

I enjoyed the location due to its proximity to Taksim Square. Also, big thumbs up to the personnel - they were all very friendly and efficient. My room's view was also amazing as it had a small balcony facing the Bosporus Strait. Great value for money.

The only thing that could be improved is the WiFi as the internet connection was slow at times.

Receptionists were very helpful and they gave us very good service. They feel like we are very special people. Our room was very clean and nice view. We had a breakfast at terrace with sea view it was very nice. I advise this hotel for everyone. We had very nice business trip .

Special service with helpfull staff. From check in to check out you feel that you are speacil. Welcome cocteyl and special brakfast with turkish design. Room has a magnificent bosphorus and maiden tower view.Thank you for all. I made extension?

I liked the location

I hated the staff

Everything is perfect and very kindly staff.

Perfect place near from all and very friendly