Sultan Palace Hotel

Only location

The staff don't understand English. He used the google translation to understand and still never got the right answer. The bathroom was quite smelly. No electric kettle & no tea bags. The balcony door, if opened came right over me instead of opening.

Clean , warm , location , nice view from n terras and kindness staff

No thing

We thought breakfast was included on the last day has to pay for tea unhappy an the taxi was to expensive

All inclusive or breakfast included didn’t like anything

I arrived on a rainy day and left on a rainy day, but the stay in between was great. The place feels fit for a Sultan, with thoughtful details like a small hot pot in the reception area. They provided two pairs of slippers, and the room, while small, was cozy and clean, with artificial candle lamps adding charm. It was tidied daily, and the bathroom was well-maintained.The food available for online ordering was pricey, but I never needed it. The Simit (a type of Turkish bread) was delightful, especially with Nutella or mayonnaise, though it was equally enjoyable plain.The location is great too. The Cemberlitas area has a metro tram station, making it easy to explore the city with an Istanbulkart, which you can purchase at the metro station. The Grand Bazaar and other attractions are just a short walk away. The view from the room’s window was phenomenal, with a huge mosque nearby (which I initially thought to be Hagia Sophia) and the sea dotted with stationary ships, visible both day and night. The rooftop, furnished with tables and chairs, offers a stunning view, though we didn’t get a chance to use it. Seagulls often flew around, and cats occasionally climbed onto the roofs.Before departing, we picked up sweets near the metro station, making for a perfect ending to the trip. I would recommend this place to anyone visiting Istanbul.

they didn't provide breakfast. they only uploaded pictures of breakfast.

the room and toilet were not cleaned well

The shower and the view from terrace of the hotel were good. And the fact that geographically it was located near almost all the historical and architectural sites I wanted to see was nice.

The place was dirty as hell. I ordered a room with either a double bed or twin beds and I got a mini room with a 1 and 1/2 person bed. There were dirt spots on the walls and the toilet bowl was broken. Now let's talk about the hotel manager : the guy was a scammer. Firstly I had thought that by ordering my transport from the airport to the hotel with the hotel would be easier. Well no. I ordered a transport for a specific time that never showed up and send texts and calls while I was up in the air (on my flight) so a had to take a cab there (which I had to pay for) and when we arrived at the hotel the manager angrily says that we didn't show up for his transport which he had set up at the WRONG time and that we had to pay for it anyway. Of course we refused because what kind of idiot is unable to read a time for pick up. The guy really didn't like that. So he treated us quite odly poorly during the rest of our stay for example : Later during our stay we wanted to try the breakfast formula which was ADVERTISED AS BEING 8 EUROS PER PERSON. He told us HE WANTED 10 PER PERSON. And when we showed him HIS prices on booking he said no. If you don't pay 10 you don't get your breakfast. So we didn't. And I believe we weren't the only ones it happened to because some other customers there were complaining about how the manager kept asking for more money.

It is easy to communicate with staff because he can speak English well. The hotel has a lift that makes it easy for us to bring our luggage to the room. And the room is bigger and very comfortable

The location was good.

The room was small, and bathroom was dirty. The staff were so rude, I invited my friend over for 1-2 hrs but the receptionist started arguing that I need to pay him for the friend.

The location is good and close to most tourism areas. The staff are friendly and assisting.

The room was small, but it's acceptable as long as you have outside action, so you are not staying all the time at the hotel.No kettle was there. No tea or coffee was available also in the room

Depends on our ourder, they did their best.Our staying in this hotel were amazing.Especially,the young man staff was polite.

Nothig about this hotel!!But the way to the hotel from station was long slope?

Nothing at all

Every thing. Extremely uncomfortable. Can hardly move in the room. Paid for three days but left after one day and let go 2 days room rent.

The location is fantastic near all historical sites

There no hair dryer and iron in the room

Staff very helpful

Rooms not very clean, size of room and the noise that we could hear from one room to the other

The staff is really nice. Both receptionists were very friendly and welcoming. They all the time assisted me and my family with carrying the baby strollers. One of them even went with me to find an ATM. The location was also good, close to many main attractions just by walking.

I expected the infrastructure of the hotel to be better, based on the pics. The building is old and needs a good renovation in most of the areas, including the room. Example: the toilet was leaking water whenever flushing, the lift was super slow and we had to press the open doors 2 or 3 times to open it in the ground floor and a few other little things. Although the basic cleaning (beds and bath) was done, the room definitely needed a deep cleaning. Under the bed it was very dirty - lots of dust, marks and even a little toy. There were some hair near the bed, and the shower had old black marks. Overall, it didn't stop us having a good experience, since these were minors.

We recently had the pleasure of staying at Sultan Palace Hotel. The hotel is ideally located in Istanbul's old city within walking distance from the sea and historic landmarks such as (Hagia Sophia, Blue Mosque...), cafes and restaurants, unique shops making it incredibly convenient to explore the city. The rooms were clean and beautifully decorated. The housekeeping staff did an excellent job of keeping everything spotless and well-maintained throughout our stay. One of the highlights of our stay was having access to the hotel's terrace. The panoramic view from the terrace was simply breathtaking. It was the perfect spot to have the coffee in the morning and unwind after a day of exploring the city.Overall, our stay at Sultan Palace Hotel was truly memorable. The combination of its location in the old city, the comfortable rooms, and the stunning views from the terrace made for an exceptional experience. I highly recommend this hotel to anyone visiting Istanbul especially those looking to immerse themselves in the historical and cultural essence of the area. I look forward to returning in the future.

Very good location and you are able to walk everywhere and close to the tram if you need to go further. The view from the terrace was great and a good place to listen to the call to prayer spread across the city, the call to prayer from the neighbouring mosque was loud but it didn’t wake us up in the night. We found the staff to be friendly and helpful, allowing us to leave our luggage there when we arrived earlier than the check in time.

Perhaps the mattress was a little hard but that is personal preference.

It’s really near to attractive places. Like blue mosque and Hagia Sophie

Overall It was gut but if washroom need to be more good.

Staf, location, the view.This was my 5th time in Istanbul, I am absolutely in love with that city, and tihs beautiful place help us to take the best from our vacation. Located in the VERY center, just 6-7 minutes walking to the Blue Mosque, 10 minutes to Hagia Sophia, and something like 15 to the Grand Bazar. Hood is very unique, full of traditional ottoman little houses. Rooms are well equipped, spacey and comfortable. Breakfast is tradicional Turkish, we like it very much. THE VIEW form the roof is amazing, there is a table and chairs, but unfortunately, it was cold outside, so we dind't use it... :-( This is literally the best place ever, I can say that STAF made it such special! I spent amazing and memorable few days with my whole family (Mom, dad, my son, and husband). We made great memories together.

Everything was just perfect! Please, notice that you have to climb a lot to reach the hotel, but situation is very similar almost anywhere else in Istanbul. Wherever you go, there is always some hils and even stairs in the down town.. . :)

Good value for stay.

It needs repairing and kettle. Dryer was not working.

Good and helpful staff

Room space is so small that it doesn’t accommodate more than small bag.Price too high compared to its neighborhood hotels