The City Hotel

The location

The staff The property smelt like cigarettesTowels were dirty. The staff were not friendly. The male night receptionist came to my room and banged on my door and told me and my daughter to leave the hotel. The room was very cold. The elevator broke down with us in there. The only staff which was friendly was the cleaning staff.

Good location with poor service and horrible breakfast

Breakfast was extremely poor, definitely below the mark, no where close to Turkish breakfast, entire hotel have only one broken iron which was difficult to get ! Good location, need to improve their services and communication. No doubt it’s a great location to live, don’t go with pictures it’s not actually look like a 4 star hotel. Istanbul is great place to visit but these hotel’s need to improve their services and breakfast to attract more tourists.

Of course not a 4 star facilitate hotel. Fitness center is mentioned but it’s not there. I have booked because of gym.. disappointed. Plus point is only location Other all are below average

Not up to the mark as it’s mentioned 4 starWe can rate for 2 or 3 star hotel Do not tell your customers with false information (eg: gym , etc)

I liked the hotel location, close to everything. Close to tram, metro and bus stop. The hotel is in the centre of everything.However breakfast was very poor.

The receptionist Melek was very friendly and helpful. Our room was looking on a noisy street due to construction. She straight away changed the room to a a quieter room with sea view from the side. She done all her possiblity to make our holiday comfortable. She is the best, she speaks English very well and it was easy to communicate with her On the the other hand the cleaning lady Roushdia that was looking after our floor, was lovely , cleaning our room every day, changing bed sheets, covers, pillow cases , and towels. Always smiling and helpful. She made our holiday stay very comfortable as well. Thank you Melek and Roushdia for everything you have done for us.

* very close to metro, about 5 minutes;* everyday the cleaning staff came in;* mirrors everywhere in the room;

* the breakfast was poor;

It is located close to the sighseeing

Several stuff:1) The rooms could have been cleaner2) The staff were not that helpful 3) breakfast was horrible !!!

Breakfast was no good

Small room electric was no good

I forgot $2,200 in safe box. The management returned all of it. This hotel has the best security. I couldn’t believe I will get my money. I thank all of the management.

the breakfast was very good and location is perfect. and the staff especially the reception Mrs. Malak was so cute. I love her my regards to her.

Room little narrow and need more cabinats.

All people's at the hotel were friendly and helpful especially Malak (good morning).

Facilities

Room sizes and bath size

Very good

What I did not like is when i asked for receipt they didn't give me .

Very good

Very good

Exceptional

Very good

Very good

Very good

Passable

Superb