Ruby Suite

Location is great, in the middle of Besiktas. Also relatively quiet, despite it being in a busy area

- Just one staff member spoke English - Rooms were not clean and no cleaning in between: dirt on the floor, sheets were stained - Stayed for 4 nights and had to ask for extra towels and toilet paper. - No airconditioning, despite it being advertised

Everything was excellent. The room was clean and comfortable, and the overall atmosphere of the hotel was very pleasant.Special thanks to the morning reception staff — they were extremely kind, professional, and helpful, which made the stay even better.I would definitely recommend this hotel and would be happy to stay here again.

Good location

I was there for 2 nights but in a first day they didn’t have a water at all, at second day - out of light

Great location in a lovely area of Istanbul with lots of bars and cafes. I had a very big room on the 3rd foor and I had to use 2 elevators to get there. The breakfast at the cafe downstairs was good.

I was not offered tea during my first breakfast that was included in the price. I didn’t know that and ordered coffee and paid separately. After checking out I asked personnel of the cafe to put some cheese in a fridge. For some reason he put it in a freezer. That was very surprising.

Nothing dont stay here its a SCAM, they will still your money. I didint use the room and they refused to give my money back its extremely dirty and smelling bad !! They said they will and they didint, and i didint even stayed 5 mins there ! Besides they dont speake any English and pretend to not understand you. DONT STAY HERE ITS A NIGHTMARE! A SCAM, NOTHING TO DO WITH THE PICTURES !!

Nothing dont stay here its a SCAM, they will still your money. I didint use the room and they refused to give my money back its extremely dirty and smelling bad !! They said they will and they didint, and i didint even stayed 5 mins there ! Besides they dont speake any English and pretend to not understand you. DONT STAY HERE ITS A NIGHTMARE! A SCAM, NOTHING TO DO WITH THE PICTURES !!

Bad

Hello, we had bought breakfast, but it wasn't there. You took extra money from us by cheating.

Clean, new, great breakfast

Small room, the room in the reception you can hear the sound of people in the lobby

The location of Ruby Hotel was very convenient for the tourist sites like the Blue Mosque and Hagia Sofia, it was a short walk to a main bus station. The room itself was a great size, included a mini-fridge with free water, tea, and coffee. There was a standing closet to store clothing. The bedside table had lamps with light switches next to the bed. The shower had great water pressure and warm water. The room included a radiator heater and an a/c unit. There was a TV but I did not turn it on to see what channels were offered. Shampoo, conditioner, body wash, and hand soap were included. They also had a hair dryer in the bathroom. Room service was excellent!

The lights in the room would sometimes cut out briefly, but overall they worked okay. The in-room safe was not working properly (could no unlock it).

The hotel is located in a beautiful location. The rooms are very clean and spacious. The hotel staff were all very nice men. Especially Mr. Mustafa tried to be very helpful during my stay at the hotel. Thank you all.

breakfast very basic. even coffee didn't receive.

heating didn't work. outside -1 C.they didn't allow to be visited by a friend, saying the hotel rules didn't allow,i asked for hotel rules they didn't show me.finally they allowed me to be visited but i paid 500 tl.

This Hotel is perfect for short stay or layover in Istanbul. Staff was very nice in particular Abdullah.

Very kind staff, great location and clean room.

Breakfast was good local produce nicely presented. Should offer coffee as part of breakfast deal.

Shower & bath facility needs a little maintenance

Location

Room and especially bathroom was too dirty. Staff very rude.

Hotel is on a nice location, the surrounding area is very nice and alive at 2 or even 3h after midnight. Staff was okayish, cleanness is also okayish. Overall somewhat good money-to-value ratio, especially on Besiktas.

The Bathroom had some mould on the edges which was unpleasant. The fridge in the room was out of function (like broken door or something, cannot recall) although it was advertised.

staff is good location very nice near everything no more facilities like city center

Location and staff

Only sound insulation

The only good thing, was the area arround

Minimum cleaning service available. They wanted to charge me 100tl for the little plastic room key chain. It fell off my hands and broke. Amazing!!! Something that should be no charge for someone staying in the biggest room they had for 4 nights. Also, rooms are very small as i could see. I stayed at the suite where you had to walk in the.middle of the room only since it is under the room, and there is no space for.your head to walk around. Toilet had an extremely big round bathtub, bit you had to be folded in 2 to get in. As well as the toilet. Like an airplane. (I am a regular guy though- 1.80cm). Small windows that gave nomair inside, no aircondition controller until you ask for it, no tv until you tell them to fix it. In order to go to the room, i had to change 2 elevators (carrying the luggage with.you)

Staff was ok

Room was not like picture. Room itself was tiny. No leg space to move around. Bathroom very small and not clean. Room smelled like someone had been smoking. Booked 3 nights left on first night. Told staff that I was checking out early, due to the above reasons. And was told yes this is a small hotel etc. no apology or partial refund.

The bedroom with a living room

El grifo del lavabo del baño era un grifo grande para cocinas