HANENDE HOTEL

Very clean hotel and very nice staff

Lovely hotel! Staff was very kind and helpful, they suggested places for us to visit and helped us with everything they spoke english and arabic.Very cozy rooms, hotel in great location near lots of restaurants and clothes shops, 10 minutes walk to public transportation. We felt very safe and loved it very much!!

Excellent Staff-Clean RoomsExcellent area.Comfort BathshowerValue4money. if you want to close of sights but not spend more money then recmmended. Bus is 5 min and metro and tram 12 m

because we have noizy "neighboors", reception will be to check and advice them to be quiet.But its ok because were happy days...

clean , very good location, small room but suitable for me , receptionist is polite and cheerful , if i go to istanbul again I must go to this hotel , thanks for you malik and your kind welcome and support

sometimes there is few bad smell in the room in the ground floor but finally all is good

Clean and tidy. Comfortable. Great location. Friendly and helpful staff.

If there is something that could have been better for us, it would have been nicer to be in a larger room.

I liked the hotel very much in terms of the hotel staff, especially Mr. Nader, with his style and politeness in speech, and his helpfulness as well as to all the staff. I also like the cleanliness of the hotel and its proximity to all the restaurants and markets, as well as Al-Fath Mosque.

Of course not.

A lovely hotel in a nice area, very helpful staff, nice atmosphere.

They don't accept card for additional services (laundry, taxi) so keep that in mind

Near the mosqueNear the bus lineNear the restaurant

Lonely hotel! HANENDE HOTEL SUPERDoğan bey was very good. He spoke very good English and was very helpful.Location is close to shopping area and Fatih mosque also the bus services. The hotel rooms are clean and tidy. I highly recommended this hotel

Horrible staff

I have been in over 35 countries, this is the worst hotel I have been in from a service prospective. The staff person was extremely rude, he didn’t speak English and he kept asking personal questions. Then he actually refused me to get into my room. I booked a room in my name only for two people for 10 days. My plan was for my mom to stay with me the first two days then she will leave, then a friend of mine will stay with me only two days in the middle of my stay. My mom arrived and left. the staff person was asking me everyday about my mom for unknown reasons. After couple of days my friend arrived, the staff refused him to enter the hotel. When I started asking him why, he said “its not good” “forbidden” and “if you no like police police” i replied by saying police please, he picked up his phone and called the police, then he confiscated WITH FORCE my friend’s bag until the police came. After the police came they immediately took his side and started to threaten me of taking me to the station because I am breaking the law.They had no explanation on why I am breaking the law.I called booking and explained the situation then I booked another hotel for the rest of my stay.

It’s clean. Nice staff

Small rooms

The overall location was great, rooms were clean at least although had issues, read below.Close to Fatih Cammi was the biggest plus for me.

Pain Points:STAFF/OWNER/LandLord - they should NOT be running this hotel. Please pack and leave somewhere to learn people skills first. You NEED to learn how to welcome people to your hotel, some are coming from bloody long flights almost traveling for the past 20 hours... show some decency.However during my stay I had broken amenities which for starters the owners blamed on me that I had broken them, then also were trying to give me a lesson in how to use a remote control for a broken A/C, I had limited A/C during the 2-3 nights out of the week I was there, again blamed me for some reason.From the get go, the staff who were probably the owners were NOT very welcoming, I know many people have mentioned great and exceptional staff, maybe they encountered them on a pay day but for me there were fairly frowns and as if I was not welcome in the hotel that I paid for... mind you the nightly rate that I paid was $75/80. Initially I was given a room almost ina foyer and then I had to upgrade as I knew I would not be happy in it, somehow I just felt like it was a trap to get you into the hotel and then after have you upgrade.The toilet was broken, had to have one of the guys fix it, which fixed it for a day and broke again, so never really bothered him again.Overall my experience could have been better provided the staff wont frown, at least make you feel welcomed, these broken amentiies one can forget as long you one has people skills, be more welcoming, have some care and show respect.There are many things I can say about my stay however bottom line, i would stay away from this place again for as long as its the current management, I just didn't like how they were from day 1. very unfortunate as the rest of my trip the 8 days, was amazing in Turkiye... Just imagine that I didn't even spend that much time in the room as I was out of the hotel at 10-11am everyday not returning back till 11pm-12am midnight.

Staff was superb; warm and welcoming; went out of their way to assist. Charming, updated facility. Very comfortable.

Breakfast would have been a bonus.

The location and personnel kindness

there is no breakfast

No breakfast unfortunately when every other hotel in IStanbul has breakfast.

Having a lobby or meeting area for guests. Providing breakfast.

I can’t express my gratitude to Dogan. Everything about this stay was so great. The location was perfect, the rooms were so clean, and the staff was so kind. Dogan went above & beyond to make sure we were taken care of. He helped me find suitcases, ship my items, extend my stay and made the best recommendations. This hotel truly felt like my home. The location is perfect for weddings dress shopping and so safe as well. Highly recommend staying here especially for women. I will definitely come back to visit.

Nothing it was perfect.

I loved the location and how it was situated to all things wedding since that was the primary goal for my travel.The staffs warm greetings every morning made it feel like home.

I did not take a breakfast

Hotel location fantastic , clean and neat.

It was great place as the shops were just around the corner. We had a pleasant stay. Only issue was we booked 2 rooms but there was no space right next to each other. The host (older gentleman) was absolutely the best! He was so helping with recommendations and even providing taxi to the airport. I would highly recommend this place as its away from the crowds.

We had a bit issue with the shower drain but wasn’t a massive issue for us. We didn’t even mention it to the receptionist.

it was too small and i can not have any move but every thing was very clean and ok for the price

it was too small and i can not have any move but every thing was very clean and ok for the price