SO Auckland

My room with floor to ceiling windows

Super unique hotel

Friendly staff. Comfy bed. Luxurious room and toiletries. Modern hotel in a great location.

The staff were friendly

We had a traumatic experience, to find a towel that was folded and hanging up which, when we took it off the rail to use it, had multiple large amounts of blood and semen on it. It was so disgusting I felt like vomiting. We immediately called reception who replaced the towel but had no other communication about it.We also found bloody splatters on the wall, and the coffee machine was leaking. After we checked out, and re-informed reception of our towel experience, we went up to the restaurant for breakfast and paid $49 each for a very average buffet. We will never be back.

I loved the facilities and closeness to everything.

I would not recommend walking at night in the district the hotel is in. It’s right next door to strip clubs.

Comfortable and stylish

The hotel is very nice but the noise outside at night totally ruined the experience as it was so noisy. Needs better sound protection. We stayed for a special occasion as we don’t live too far away , I felt very disappointed by the terrible sleep and even considered leaving in the earlier hours of the morning as the noise was so bad . You could even hear the beeping of road crossings, people talking as they went pass, very noisy cars etc.

Location and size of the room

Some times design was ahead of practicality. For example the basin is very deep with the mirror and light at the back. It wasn’t practical for makeup. There was no music channel or way to play music other than the classical radio station. No hooks to hang wet towels- only the dressing gown hooks.

Room was spacious and well sound-proofed from road noise. Clean and tidy. Close to Britomart Precinct and the waterfront area within easy walking distances. Staff were very pleasant.

Not a lot of car entranceway to the Hotel. While hotel room was spacious, bathroom was much too small. Corridors were too dark and strip-lighting not enough. General decor was altogether a little too ‘blingy’. Rooftop bar was extremely loud in the evenings (needs proofing) and music volume set too high inside for comfortable speech with friends & family.

Very modern and clean. Loved the room layout.

On arrival they tried to give me the budget room (collection) when I booked the king studio room. They tried to say they are all king studio rooms which was annoying. The same lady made my daughter fall over by walking into our room without knocking and made her cry. She gave sweets to us to say sorry. The pool area has no ventilation and area is dark and creepy. No windows which I think gave my baby a fever by the end of the night.

Staff were helpful with bags

The extra $100 deducted from account after submitting my card to the chech-in desk.

Good central location. Comfy beds and nice rooftop bar. Nice corner room with some views. We had booked 2 rooms which were right next to each other with an extra door closing off both rooms to the corridor. Enjoyed sauna and jacuzzi and pool is fine to swim a few lengths.

Lots of curtains which were awkward to close (no cords) as had to squeeze behind furniture and bath. Shared sliding door on toilet and shower could be awkward if wanting to use both at same time. Room also needs more drawers for clothing. Gym not very well equipped but has sufficient dumbbells for an ok workout.Lobby was overly fragranced. A little disappointed due to the very high rating of this hotel but overall a good stay.

Location

Paid NZD 740 per night mainly for Club Signature access, but it was a complete disappointment. Very poor canapés with only four options, nothing like the photos, no sparkling water and warm still water. Rooftop and sauna were closed, so most amenities were unavailable. Ended up leaving the hotel to eat and drink elsewhere. Total waste of money and I regret this booking.

Great location

Large conference on at the time of our booking so extremely busy reception

Passable

Our room 301 right next to a courtyard Had to keep curtains closed Felt very dark Confusing lights & switches in room

Very nice hotel in the perfect location. Close to restaurants and the pier for traveling to Waiheke island which is a must do

The pool and spa were amazing really enjoyed the saunaRoom service was lovely. Room lovely and clean

Really noisy room could hear everything outside sirens, people on their night out definitely don’t stay on level 2. The reception couldn’t have cared less when we told them.

Good size room. Comfortable bed. Nice bath. A storm was raging outside so we made use of the roof top bar and restaurant both very good.

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Free Breakfast. Deep bath.

No view..Little communication and acknowledgment of our needs at reception..It was our first honeymoon night and nothing special awaited us. The lighting was too dark.

Friendly staff. Nice facilities. Good spa.

Rooms was great. Loved the bath and the view was great.

Staff didn’t feel like they cared. We were celebrating an anniversary and my leaving the country for 12 months. Staff were told and just said “I hope we can make the stay special” but did nothing. Felt very business, not personal. Only 1 vegan offering on the breakfast menu. We were told to try the buffet (at $50 per head) to see if there was something else. When we said no, the staff member greeting at the restaurant had a particularly negative facial expression. All up, I was very disappointed with the service. We had great service at dinner at Metita for the evening and they made a special effort to ensure the experience matched the special occasion. Hotels are about experience. This did not live up to the expectation.