Ellerslie Palms Motel

The property was clean and tidy and the location good for us.

The reception was not attended, I think this is standard here. We were OK although the lack of any contact face to face was a bit unusual.

Shared a room with an extended family of cockroaches.

Checking in is awkward but i have stayed here a number of times so know the drill. What i was not expecting when returning to the room for the night was to be met with hundreds of cockroaches - running out of the furniture, along the floors, the walls, the shower! I was woken multiple times during the night to them literally on my face. I also had someone elses hair stuck to my foot after walking through the room. I sent a complaint message to the property and they responded with an apology.... and let me know they had called pest control. Sorry but an apology simply isn't good enough.

Clean, comfortable, warm, kitchen had everything, big TV, big walk in shower, checking in and out was straight forward.

WIFI dropped out a few times and the outside of the windows needed to be cleaned.

Clean and tidy, great bathroom and nice kitchen. Comfy beds and plenty of storage space. Quiet and peaceful stay.

Shower head leaks - should be easy to fix.

Location was good for where we needed to goHeat pump was a good sendAll Sky channels were availableShower was nice and big

Room smelt like dogRoom a bit outdatedNot the customer service - Management worked remotely so we never saw them at all

did not stay, left for something better. I would stay here if i was paid.

facilities confirmed but non existing

great location, clean and great facilities

bathroom fan didnt work and bathroom window wouldnt shut

Good price. Beds were comfortable. Nice warm shower. Carpet and surfaces clean. Great location to Ellerslie shops, restaurants etc and Merton Rd Sport Centre.

Arrived in the dark around 6.30pm, no reception, collected room card entry from box but it didn't work. Rang them, instructed to change rooms (to 17)and get new card from box. This also didn't work. Rang again and was instructed to wait 10 to 15 mins while someone drives to motel to assist. After waiting outside by door for that period, someone appeared from a room inside complex who got us entry by their master key and we were instructed to call them to get entry back into room if we went out for dinner. Which we did. (Entry card was fixed perfectly the next day). Code 'brown' had been left in toilet. Chairs for table filthy. Half repaired wall in bathroom and door to bedroom. TV cables and settings disconnected which took us ages to fix.. One of the inset ceiling lights was on constant flicker. We messaged the next morning about this but no replacement happened so we couldn't use half the lounge lights. 2nd night the people downstairs partied to 6.30am.

Rooms were good for our whānau. Room enough for us all.

We couldn't lock the door from the inside so we constantly had to be alert that our babies didn't open the door and go into the carpark. A spare blanket would've been good as my husband had to sleep in the lounge to make sure our son didn't go out the door.

Easy enough to find.

Place was a bit run down and a few things weren't working.

Rooms are spacious and pretty good value for money. Our concern with the shower was handled efficiently and to our satisfaction.

Did not like the "remote" check-in process. While I understand the need (multiple venues to manage, keep costs down, etc) it is very impersonal. I like to be welcomed by a friendly face and made to feel that my booking/stay is important, not just processed through. We had a few issues with our rooms, the card to turn on the power in our first room didn't work and the shower rose in the second room was split so that only a small amount of water came through the shower rose itself. Also, of the six complimentary vanity item boxes in the bathroom, five were empty. Only a small issue and not one we would normally mention but it did indicate a lack of supply checking by staff.

Clean, good beds and it was a nice room!

Pillows were a bit hard and could have done with a few more in the room!

The room was spacious. The lady at the desk was very helpful and kindWe had an induction stove top.The location was excellent

In our first room the TV didn't work well but the lady upgraded us to a better room which was nice

Clean and quiet Great for the money

Worse shower ever. Tired. Needs a spruce up.

When we came back from having dinner somewhere we couldn't get into our room because the key wouldn't work. there was a couple from Australia trying to raise someone so they could get into their room. If it hadn't been for them and a man delivering something to the motel it might have been a different story.

Good room layout, clean,

Nobody at reception, greeted by a locked door and a phone number to ring, person answered from another Hotel, given a number for a lock box on the wall to get my room key. Charged an extra $3.50 for using a Credit card. Saw no staff at all, the whole time, during our stay.

The motel is a little less looked after from when we use to stay there with the previous owner...Extractor fan in bathroom not working..My husband went to go use the toilet the next morning and during the night the Bathroom door must've blew shut and locked itself and my husband had to use a spoon to unlock it. Office is not open on wknds anymore to raise these concerns.When I rung office I was told to tell maintenance/housekeeping about broken extractor fan where this should be Managements responsibility not mine.Apart from these few issues we do love staying at Ellerslie Palms Motel. Always a comfortable stay and we will be back.

The shower cubicle was exceptional - much better than any other motel.

My room was between two rooms of schoolboys so at times it was noisy - perhaps such groups could be placed together away from other guests if possible!

Clean room on arrival with comfortable bed. Convenient location.

The room was not serviced during our stay, we needed new towels and the reception was shut all day, we were not able to reach them to ask for new ones and called the phone number noted, which we were told the owners would be back at 7pm and when we rang at 7 the answer machine picked up and said their hours were 9am-7pm.

It was clean.

I didn't like that there was no one there when we arrived early afternoon. Had to get the key from a box. I felt a bit unsafe with no one greeting me or being on the property. The door to the unit did not lock from the inside and my husband has dementia so I had to barricade the door. There was no one to ask about it at the time. I did try to phone the help number but got three automated answers telling me the call was being recorded and then it cut off. I had no actual answer at all.