Tokyu Stay Takanawa Shinagawa Area

It's clean and it's location is close to the metro train station.

Thanks to the hotel staff for finding and keeping my passport. Would appreciate more if they could contact me as soon as they found it.

Laundry in the room

Sorry, but I can?t find anything that I don?t like.

I like how the property is close to both the subway and Jr train station. The staff are great and welcoming. They helped me with my questions and my luggage forwarding.

Nice, welcoming and spacious dining room/lounge at entrance. Comfortable room with desk and 2 chairs, complete with microwave, fridge and washer/dryer. Close to train station with elevator to one level (but not to train platform). Diagonally across new mega mall NEWoMAN (take special elevator to 28th floor in north tower for restaurants and garden city views). Love the complementary coffee and hot cocoa machine in the lobby and ice maker (for iced coffee). Only 1 train ride to Haneda airport!

Location not close to popular sights. Small lobby space due to stored luggages in the lobby. Tried breakfast once, not a big fan of items that day; extra fee

Great facilities and wonderful staff. Our room was lovely and the front desk staff were giving away themed snacks for Halloween, which was very fun.

Location could have been a little better.

Close to train stations. Washer/dryer combo in the room. Nice staff. Very clean rooms.

The pillows and bed were uncomfortable.

Staff was very pleasant. Bumblebee cafe area was nice.

I don't think it was clear that there would be no in-room service since our stay was 5 days. I was looking forward to the bed getting made. I also thought the hotel itself was a little dated, the room was very hot, and we had to use the humidifier to make the air less stuffy.

Located close to 2 stations (Sengakuji on Asakusa line and Takanawa Gateway on Yamanote line). HUGE mall just across the streets. Staffs in general are friendly, especially Bumblebee cafe staffs. The hotel staffs got us rooms next to each other, easy to check on my kid.

Small room size and late check-in time but it’s a given for cities like Tokyo

We travelled as a group (2 senior, 5 adults, 1 teenager). Stylish room gives a sense of design, and is cleanly managed, albeit we can clearly see some minor aging marks. Has a washer and dryer in-unit, which I found is their signature. Helps as half of the group are preparing to head back home so they can wash clothes. Breakfast tastes OK, but has very few choices, a complaint heard several members of the group.

I would not be staying again here. Most of the members (8 people) are quite upset about the stay.During the checkout, we had to borrow two luggage pulley carts. While waiting for pickup, a staff rushed out to me and sternly warn me not to take their carts away and absolutely need to return to them. It was considered rude because the staff are assuming the group is trying to steal their ... carts.No parking onsite. We knew about this during booking so we are fine - but we were reminded a few times that it's not OK (drop luggage, go up room, sit down, come back to park car). 4 carparks near the hotels, some very far, one is next to a funeral home - avoid if you are superstitious.Breakfast has very few choices, probably the least of all the hotels I ever stayed in Japan (minus Toyoko Inn). Yes, the breakfast is rated as similar to Toyoko Inn (a very budget hotel).Staff never mentioned the full cleaning needed extra charge (750 jpy per room per day). Things like this should have been mentioned upfront during check-in. This screams cutting costs and being cheap. I think since covid hit, many hotels tend to cut costs significantly in the name of sustainability.

It was amazing having a washing machine and microwave in the room. The bed and pillows were very comfortable. The hotel is steps from both Sengakuji station and JR Takanawa Gateway station, and also about a 30 min walk from Azubudai Hills. The staff were very responsive and helpful whenever I had concerns. I did not have a chance to try the breakfast here, but the cafe was ALWAYS busy.

Rooms were clean and had TV with connected streaming apps and washing machine/dryer

Room was slightly small for suitcases

Cleanliness, location, amazing staff.

Located in area of new town Takanawa, less busy but easy to go around. Close to both subway and JR line. Room space is not large, but very functional. Convenient to have washing machine in room. All staffs are nice and helpful.

Clean, location, friendly professional staff

NA

Washing machine, iron, desk, chair, wide comfortable bed.2 min to metro, 5 min to JR.Restaurants and convenience stores near by.Helpful staffs.

Location, professional and friendly staff, clean, secure.

NA

Location is amazing, its quiet and you can open the window to get some fresh air. Room size is amazing and Staff were lovely

Breakfast was horrible

Very near to both metro and JR train station. within 3 minutes walking distand. The area is a few station from trourist spot. However, if you are hungry in the late evening, it is a bit challenging to find good eateries, but you won't go hungry. The nearby train station is small but simple, unlike Shinjuku Staion, is huge so is a struggle for me to find a way out from that station. I prefer Takanawa Gateway Station.

The hotel is well located: konbinis, and Asakusa line (Sengakuji station) are few steps away, and Shinagawa (JR) station (with many restaurants) is a 5-7-minute walk away in a dynamically developing area. The staff is very friendly, and helpful, they could help us to receive our suitcases a few days before our arrival, and after checkout they helped us to find our things stored (and forgotten) in the safe. - Thank you once more!The room seemed to be a bit less spacious than in an other Tokyu Stay hotel in Kanazawa and more dated, but the size was fine for us even with the suitcases. In Tokyo it is hard to find a similar size for a similar price. The washing machine in the room is a very good idea - less things to do home after arrival!

Our room was room 606 (if I remember well), and there were signs of water damage on the ceiling, There was also a strange smell in the room upon arrival, (maybe due to a cleaning detergent). Since the same problem existed in another room, we decided to stay in the first one, and after opening the window (it was not clear whether it could be opened), the air in the room became fine. Even if the usual cleaning was okay, these inconveniences showed the room not enough clean.The window of our room looked out on the unfriendly side of the building next door.

Locayed half blick from Takenawa Gateway Statiom shoppingvtowers and subway..

Small room, no closet