Hotel Kazusaya

The staff - very friendly and welcoming The public bath - great relaxation Great rooms Close bars and restaurants and metro/train stations

No, the service was top

The location was pretty great for a relatively quiet location, but easy to walk to a 24-hour konbini (2 within a 5-minute walk) and 5-to-10-minute walk to get to three subway lines.

Silly, but we were under the impression that the TV had at least one channel with English news/programming -- it did for maybe 10 minutes.

Affordable price

Early check in n late check out the charge extra with 1000 yen per hour, we stay there on 2/12 n 8 to 11/12They charge extra if we deposit our luggage on 2/12 n pick up on 8/12 with 5000 yen per luggage per day, the reception service staff are inflexible they give us a smaller room to a couple n a bigger single room for my son, we swapped room service staff service staff don’t allow us to exchange room key that cause much inconvenience to us

Cleanest and wonderful staff

Very small room

The area was very quiet. A bit far from the station though, but wasn’t too bad

The entrance is a little hard to find, and the cleaning days were a little confusing

Nice and clean, small rooms adhere to the Japanese tradition. Has restaurant in building so had nice Japanese dinner. Staff very helpful. Has a large public bath (hot tub) which was great for relaxing muscles after a long day of site seeing. In city with lots of things to see locally.

Cannot think of anything now.

The location was good. Close to train station. The staff was polite. The room was clean.

The hotel's policy was extremely strict and it spoiled the experience. We made a mistake and didn't notice that the check-out was late (in all the other places we stayed in Japan - 6 hotels, the check-out time was 11). We asked to use the hotel facilities for a fee and it was not possible (a man who is also accepted in hotels for no fee). They allowed us to extend our stay in the room for a fee. We could choose between two hours for an hourly fee or a stay longer than two hours and a full day fee. Our flight was late and we wanted to be in the room. We chose the two-hour fee. Even though we were given the option (if we paid) to stay longer. After an hour and 55 minutes, the staff started to urge us to leave because there were guests in the room. It is not clear whether this was a deterrent, but we were offered to pay for the night and change as many times as we wanted. Why were they urging us to leave even though it was not past check-out time. It is very unacceptable not to allow guests to use the hotel facilities after check-out, even for a fee.

The breakfast was awesome - a traditional Japanese breakfast with miso soup, various small dishes, and tamagoyaki. I also really enjoyed access to the large and amenities-filled public bath on the second floor. It was nice knowing that my safety as a woman is prioritized with the bath too - the women's bath (contrary to the men's) is locked and you have to ask the front desk for the key to access it.

I accidentally only booked for myself, and had to add my partner when we arrived day-of (oops). I was surprised to find that the price of the room increased nearly $50 just because another person was staying with me. The room itself was already set-up for two people: a full bed, two sets of towels and toiletries, even two robes and slipper sets for the bath. I wish there was not this extra cost for more people. I'm still confused by it.

The public bath was perfect after a long day of walking. The staff were impeccably helpful. Very clean interior and exterior. Location is excellent.

Some guests were very loud in the bath. Perhaps a sign before entering to keep it a quiet space would be helpful. Instructions in other languages for laundry use would be nice. There were quite a few guests who weren’t sure how to use or who overstuffed the machines and took hours to dry their clothes.

Location is good,just a short walk to the train station.

The washroom is tiny. I mean, I’m a solo traveller and a petite person but I find the washroom/ toilet small ??

The location was really good for the value and the staff helpful.

It wasn't too accessible from Narita, but otherwise everything else was within expectations.

Pleasant staff. Facilities were modern. Everything was clean, the bed was comfortable, we had a good nights sleep. We liked that the location is quieter, but very much within walking distance to the JR and subway stations. Some good options within walking distance to eat. We felt it was good value.

The hotel is in a good location, close to rail/subway stations, Nihonbashi Bridge, hustle&bustle and upmarket shopping. My Western-style room was minuscule and overlooked the backs of tall buildings. Luckily I didn't want to spend much time there.

The breakfast is not a buffet but a set Western or Asian meal brought out on a tray to each diner. It wasn't very good.

Staff and cleanliness

Room too small, bathroom too shortNo place for bags

Excellent location with decent facilities! will be back again.Room was on the small side but that's standard for Tokyo

Nice staff. Public bath was a definitely a plus. Very clean.

Efficient and friendly staff, including those who could speak English and those do were not. The public bath was great for non-local to experience a time-tested Japanese culture. I recommend this hotel for both work and leisure travel.

At the public bath, despite many posters put up to inform users of rules, there were groups that gathered in the men's bath and talked loudly. Not sure how the hotel could enforce this though.

Great location, one stop away on the metro from Tokyo Station. Super friendly staff that are always accommodating and will to help. Room types vary, so room choice is key for an enjoyable stay.

Breakfast is pretty sad. Give it a skip if you're paying additional.

We stayed at Hotel Kazusaya twice during our trip to Japan — once for six nights in a semi-double room with a shower, and once for a single night in a semi-double room with a bathtub.Excellent location, with JR, Metro, Kanda, and Akihabara stations nearby — very convenient for exploring Tokyo.The breakfast was tasty, with a choice between Japanese and Western-style sets.A good option for short stays.

Both rooms were very small. The room with a shower was okay for a short stay, but felt too cramped after four nights. The room with a bathtub was even tighter — uncomfortably small even for one night.Breakfast is served only until 8:30 AM on weekdays, which feels too early. On one occasion, we had to wait in a long line (over 20 people) and it took around 30 minutes to be seated and served.

Cool to see cbr areaThey made a towel cake gor me for my bday!Big room and bathroom for japanNice smelling toiletries Helpful staff

Breakfast was small and overpriced