Hotel Metropolitan Tokyo Marunouchi

Staff was very helpful when we needed to send our luggage to the next destination. Very easy check in and check out process.

Prime location at Tokyo Station. The interior is astonishing. The southern view of the station was pretty sweet. While the gym can hardly be called a gym, it's just 3 treadmills, it had an interesting vibe that makes you want to use it.

There are many vending machines in the hotel, none of them had what I was looking for. The corner room wasn't really worth it because the east side doesn't offer much view. I also had the feeling that the room wasn't vacuumed before I checked in.

Love the close proximity to the Tokyo Station.

The room was fine, standard. Our previous hotel was Conrad Osaka, and before that was Benesse House (Naoshima Island), so this hotel was fine, but not to their level of customer service.

Location was great coming from the United States. It was very closed to the Nihonbashi exit and it was easy to get to.The breakfast service was fantastic and the dinner service and the view from the restaurant was great, too.

I wish the closet had a bit more depth. I couldn't add my hangers vertically. But that wasn't a big problem.

Great location and amazing breakfast

Gym is ridiculous Room should be renovated

Excellent staff and very clean

Small beds

Excellent location. Clean rooms. Comfortable beds. I do wish there were a more laundry machines.

While attempting to wash clothes, a machine had another persons laundry in it but the cycle was complete by 20 minutes. I asked front desk if they could remove clothes so I could use the machine. At that point, I was waiting nearly 45 minutes for load to be done & owner take their clothes. Well the staff said they’re unable to remove it as policy is guest has 1 hour to pick up so I left opting to try again later. While washing next day, I set timer on my phone for when load would be done. I came downstairs 10 minutes after my load was complete only to find hotel staff had removed my clothes at the request of another guest whose clothes was being washed in the machine I used. I went to front desk to get my clothes & ask why they removed my clothes when the day before they said guests had 1 hour to remove, but I did not get a straight answer. Needless to say, I was not happy about this double standard.

Great Location. Helpful, friendly staff. Varied buffet breakfast, with both Japanese and Western items.

The location is perfect. The staff are very helpful. The bed and pillows are very comfortable, gave us the needed rest.

Location was very convenient and building felt very new and well maintained.

Price is a little high.

We got a room with a view. It was a great way to relax while looking out at night. The beds were comfortable for seniors like us. The location was a good healthy walk to train stations. Hotel allowed check-in for family members before full payment which was very helpful.

Although our stay was good, it was a big price to pay and there were additional accommodation fees that were charged but not disclosed at Booking.com.

The hotel is very convenient if you are coming in and out of Tokyo station. The staff was exceptionally welcoming and helpful. Of the two rooms, one was a corner with windows on both sides and it was awesome. The second standard room was OK, but well kept and comfortable.

Good location. Staff very helpful and friendly

Our room was small with 1 dbl bed

Location, updated

Asked for a small delayed checkout and was informed cost would be for a full day extra. Seemed a bit inflexible.

I have stayed here a few times, mainly due to its perfect location for me for a quick entry into Tokyo station for travel but also to explore both the Marunouchi and Yaesu sides of the station.

Nothing I can think of right now.

Very clean hotel/rooms and hotel located within couple steps from Tokyo station. I was offer to extend check out if needed without additional charge. Also, this hotel has laundry room.

Clean, convenient, great breakfast, friendly and helpful staff

Would prefer that breakfast is included

Great location to trains. Nice room and pretty hotel overall. Loved my experience there.

Hard bed

Quiet room with incredible Tokyo station view. Comfortable bed. Location next to Tokyo station.

Ice machine was upstairs.

we chose it for the location, near the Tokyo train station.Nice clean room with a great view from 33rd floor.

expensive.