Baantonsai Garden Resort

Bad temperred receptionist and a rude guest and altogether very ugly experience

We arrived late for checking-in around 10pm from our 12 hour roadtrip from Kuala Lumpur, the receptionist greet us with unnecessary strictness and high pitch voice asking for passport to register. Very unfriendly and sour face. As we walk to checked into our room, an english male guest shouted the f word accusing us of being loud. The hotel walls are obviously so thin and one can hear every echo from the hall walkway. Feeling ill we request for refund and wanted to leave but the same receptionist persuade to change us into another room. It was altogether very bad place and experience to stay. Will never ever come here nor suggest this place again.

There was no Breakfast the bedroom was cleaned every day, Bed was made and floor mopped but the Bathroom and shower area left a lot to be desired.

The bed was very hard and I am in my seventies . I did ask for a softer bed but this was the hardest bed I have ever slept on. The Internet was a bit hit and miss ,on one day it was out all day

Clean, locaties is ok

Service at the reception, no laundryservice, no taxi service

They cleaned the room everyday .ok for the money .but very basic

Good location in quiet part of Patong

Just a 2-star motel, can’t complain

I run away I didn't stay!!

The place has nothing to do with the photos. I felt very uncomfortable walking around the amenities. . The room, the pool, and the reception of the hotel were like abandoned.

Good position and good price

Dirty toilet seats as soon as we got in, wifi that barely works

Excellent budget price bungalow resort in good location just 10 minutes walk to the beach. Huge room with fridge, nice sized bathroom and also a large walk in wardrobe to hang and store your clothes. Nice place to sit outside in front of the bungalow. Shaded and cool breeze. Swimming pool is small but a value added bonus. Well maintained decor.

This is a terraced high density bungalow resort which might have been a problem with noise but actually it turned out to be quiet and peaceful. Very good for what it is.

Peaceful and easy-going

Blankets are way too old.Prices are far more expensive than they used to be.

What makes this place an ideal option for travelers on a budget is its location and its people. It is close to all attractions and a walking distance from Bangla road, it has many supermarkets, restaurants, and souvenir shops around it, and taxi is always available just round the corner. Although on a busy area, it is quiet and peaceful. The staff were amazing, very polite and always willing to assist in any way they could. The room was being cleaned daily and they always made sure I had cool water. I even dropped my credit card somewhere within the premises and they kept it safe until I went looking for it. I enjoyed chilling by the pool and at the lobby. The price is very reasonable for the services offered, imo. I would definitely recommend and choose to stay there again!

Quiet place, daily cleaning

Sometimes problems with wi-fi

Bed was comfortable

No working wifi in rooms, pool was in a poor state of repair. Noisy at night with other guests and no proper windows. Rooms are dated and bathroom could have been cleaner.

Clean, good location and staff were friendly especially the cleaning staff. the lady cleaning our room was so lovely and could not do enough for us

nothing it was perfect!

The hotel area was very quiet and calm. Nice garden in the hotel area. Price for the room was low.

Very low quality of the TV screen. Hot water not functioning in my room.

Clean, friendly staff and in a perfect location if you go by motorbike

Very kind owners. Good breakfast!

There was no breakfast but it is close to lots of eating options

Fine for the money

Location very good

convenient location

clean

Helpful staff with Covid related information .