Tuana Hotels Brook Pool Access

Friendly stuff. Pool right on the balcony was cool.

Breakfast was poor.No soundproof.

Very large rooms annd huge bed. loved the Pool access and little balcony right out of room.The staff were so friendly, especially the man at the front desk, very helpful.

Had to chase up extra toilet paper, no spares and didn’t like rinsing glasses and put them back but i believe all hotels do that.

Lovely pool, big clean room, friendly staffWe had a great stay :)

WiFi a little bit slow, but not an issue for us :) You’ll need a bike or get grabs to nearby shops, areas, etc not much in walking distance

Great rooms with direct pool access. Good breakfast spread

The pool had insects at night so wasn't very clean.

I had a wonderful stay! I loved both the staff and the place – such a calm and relaxed atmosphere. The breakfast was amazing, and I really appreciated that the pool was cleaned daily, as well as the rooms. Everything was spotless. I definitely recommend this hotel!

Greate pool and balcony.

No good wifi. Wifi was unstable.

Great facility, bad location and dirty mattress protector!

The pool and the design of the hotel

For 3 nights they didn’t clean our room even once!

Put the sign in the door and the lady will clean your room / or not. That was good. Loooooads of space, big balcony, very appealing swimming pool at your door.

Location, location, location. One will need to use taxis permanently. Otherwise, amazing value for money.

Good location

Shower hot water not steady , bathroom needs hanging hooks and white towels .

Basically, you may find most of the needed things in this hotel, but there are many nuances. The bed is big, but the used linen makes it constantly fall, the pool is accessible from your room, but it's quite dirty and smelly — so people don't use it much. The hotel breakfast is 150 bath per adult, but a food refill is so slow you could wait for it very long and you couldn't pay by card most of the times. The sea is near, but nobody swims in this region of Phuket, you may take a free bus provided by a hotel. But it mostly works with in the unhealthiest tan time: 11 am to Kata beach and 3 pm back to hotel, so you won't choose this option to swim. Also there is a huge weed shop just outside the hotel and it smells.As a plus there is a lovely Garden restaurant 1 minute walk and a Japanese Used Goods thrift store where you may buy really cheap and unique things.

The biggest dislike for me was that you could not walk there almost anywhere

Liked the pool and layout

Only one minor thing I asked for a deluxe king bed but got 2 single bed put together

+ Nice cleaning room- The shower is very weak, the water barely flows, the water takes an incredibly long time to heat up- Instead of one king size bed, the room has two single beds, sleeping together is uncomfortable, since the mattresses are not connected and there is always a hole between, the mattresses roll off the bed

This hotel is a complete disappointment on holiday, I do not recommend anyone to live here because of disgusting pool. During our trip, we booked it on Booking for 2 weeks, mainly for the pool, because the hotel is really far from the sea. Upon arrival, we learned that the pool would not be open for a several days. No one informed us about this in advance. The pool was covered with a green sheet, there were dead insects and garbage floating in it, it was impossible to swim in it. A few days later the staff said that it would be possible to swim tomorrow, but for tomorrow the pool remained green for another 4 days, and then the staff simply poured some kind of blue liquid into it, after which the greenery disappeared, but the water remained dirty and opaque. Until we left, no one cleaned it; the algae left a green, dried stripe along the water level. After what happened to this pool, I don’t understand how anyone can swim in it and what kind of chemicals they poured into it without cleaning it. The worst thing is that we were not able to use the pool throughout the entire vacation and the hotel did not warn us about this before check-in.Every three days I took a photo of the pool, we watched this swamp all vacation ?

The hotel was good for the price, but during all my stay the swimming pool wasn't working

The balconies are all connect with the other rooms if someone make noise outside you can hear all

Hotel was nice, location was good

No pool access the entire stay and poor communication about the pool.Maybe let guests know that you will not be able to swim at all.Instead of communicating with us, they just changed the sign on the front desk each day to say the pool would be ready the next day. But it never was! Would have been nice to know or offer something on return… as the pool access from the room is the main draw card for this hotel.We left early.

There are a lot of cockroaches in the room.Staff cannot speak English.The room facilities are like from the last century.The water in the pool is very dirty and has a lot of leaves and bugs and smells.

There are a lot of cockroaches in the room.Staff cannot speak English.The room facilities are like from the last century.The water in the pool is very dirty and has a lot of leaves and bugs and smells.

Very dirty pool, water was dirty, and had some little dirty bubbles on the surface. Staffs were so friendly but not helpful. Uncomfortable bed. Some customers next to our room to smoke weeds during our stay. Location was not interesting, the choice of restaurant was very limited.

Nothing like it's very bad

The name of the hotel not correct it is Brook resort & Villa It's far a far away from city central and far away from beach. It is not comfortable and very noisy.

I recommend to have a laundry service .

Customer deposit money while check in , the hotel staff should understand if customer had BF ,he/she should deduct from deposited fund & not everytime asking to pay.

Terrible education from hotel staff!

Terrible attitude of the staff at the reception, they constantly provoked and mocked us behind our backs. This is not an acceptable attitude towards guests, I paid for the hotel and did not come and ask for an overnight stay.