Phuket Orchid Resort and Spa

Nice swimming pool. Large and open.

The communication.No one at checking in told us we had to open a swimmingpool account.So when we orderd in pool a employee came back to us after 5 minutes quite agressive that we should pay immediatly.I made a formal online complaint. Nothing heard yet.

Great location very close to the beach! Beautiful pool and bars. Much better experience than if we stayed in Patong which was not very family friendly.

Everything was perfect, from the pool and slides to the comfortable and clean room. Buffet, staff and location were amazing! We loved our stay!

Nothing to say!

• The pool areas are the best part of the resort, especially with the unique face statue that adds to the decoration.• There are three different kinds of pools, which is great for families and kids.• The plenty of slides kept the kids entertained for hours—they didn’t want to leave the pool.

• Cleanliness: Housekeeping was very poor. My bed sheets were never changed until I stayed in the room whilst they're cleaning it to make sure they change the bed sheets, and the coffee cups were not properly cleaned—just rinsed with water and then left in the bathroom. This felt unhygienic and unprofessional.• Room condition: The room had a constant unpleasant smell, which made it uncomfortable to stay in.• Service: When I asked for an iron, I was told to go and iron my clothes in the reception area instead of being provided one in my room. That’s far below what you’d expect from a supposed 4-star resort.• Breakfast: Very poor quality with very limited options. It didn’t feel like a resort-level breakfast at all.

Location, food,pool, cleanliness, staff, spa

Same options for breakfast everyday.

Everything was perfect! Very clean, great facilities, and super friendly staff. Loved our stay!”

We liked the location , very close to the beach and vendors. The water slides were also fun and we also enjoyed the onsite massage. Breakfast Buffett was also decent.

So we got a room at ground floor so access to the pool area was easier for kids specially. More trained staffs at pool will be much appreciated.

Big advice to Hotel Mgt, for 1st timers please arrange a hotel tour, other wise guests wont even know what amenities the hotel is offering. It's a big resort. Room service is not up to the mark. Staffs were good but no english plus under staff. Food is something the Hotel Mgt really needs to work on, either free buffet breakfast or room order .... taste is not good.

Kids swiming pool

Hotel busy All the time and much noisyThe swiming pool full and not feel comfortablr with staying Becz of the traffic at the Hotel

everything especially swimming pools sliders ,breakfast,

The location was awesome and the staff were amazing

The breakfast could have had some more options and the guests were very self involved

The facilities were great for families with kids.

Public bathrooms we're not so clean. The kids club was bare minimum

My family and I enjoyed this resort to the fullest. We were very happy with the location, and the staff was amazing. Huge shout out to the check in/out staff, they were so understanding and friendly. Overall a great resort, with a great pool/amenities and great staff.

Located near beach and had water slides for the kids

They closed outdoor bars at 6 pm , not all bars near water pools were open , meals not top quality .

The water slides at the property was a huge hit with the kids. The pools at the property were outstanding. The breakfast could have been better, particularly choice for vegetarians. Thankfully couple of nice places to eat nearby. The location of the property is excellent, very close to the beach. Will definitely visit again

Choice for vegetarians in the breakfast

Loved the location and the facilities. The pool and slides were amazing for the kids

Breakfast was fairly ordinary and we wouldn't include it next time, however we definately will be back.

Excellent pools catering for all ages….

Shower looked tired and needs a refresh, drainage of water was an issue…

Wonderful resort, close to everything (markets, beach, restaurant and 7-eleven). The staff were very friendly and helpful. Room facilities was great. The kids pool facilities kept them busy and cool for the hot days. I will definitely want to come here again.

Family friendly, good facilities, close to everything

Good for kids and families

Zero interaction with staff, even though you see them around the properties no greetings, a little sad