Royal Phuket City Hotel

The room was lovely and well furnished, staff were excellent, pool and gym were great and the breakfasts on the 19th floor were fantastic! And the coffee in your room was the best I've ever had in a hotel, ingenious little filter coffee bags.

I wanted to stay longer but the hotel was full!

The staff were wonderful. Helpful and always smiling. The lobby was/is incredibly beautiful!

Room service took quite a while and by the time I got my meal it was barely warm.

Location and staff

The staff were very helpful and friendly.

Room was good with a city view

Washroom and toiletries could be better

Very friendly staff and clean rooms with a nice view. The breakfast had many vegan options. The location was perfect for me. It's right next to bus terminal one and there are many stores nearby. I also liked the pool as it is pretty empty in the evening.

Noise from the street. The rooms were a little bit dated, but there were already renovations going on.

On the floor above me, renovations are being carried out at the reception, they knew thet and yet they gave me a room when there was noise from hammers, banging and drilling. The place is always dirty in the elevator and the hallways. Even though I went to reception, they did not solve my problem. The hotel is very old, the furniture is old, the toilets are old and the water is barely flushed, the shower sprays in all directions, there is scale and stains on the walls and ceiling. The breakfast is very boring and aimed at a certain Indian and Chinese population, all the other guests eat what is available. Do not come to this hotel. The staff is really not interested in the customers.

On the floor above me, renovations are being carried out at the reception, they knew each other and yet they gave me a room when there was noise from hammers, banging and drilling. The place is always dirty in the elevator and the hallways. Even though I went to reception, they did not solve my problem. The hotel is very old, the furniture is old, the toilets are old and the water is barely flushed, the shower sprays in all directions, there is scale and stains on the walls and ceiling. The breakfast is very boring and aimed at a certain Indian and Chinese population, all the other guests eat what is available. Do not come to this hotel. The staff is really not interested in the customers.

Beautiful hotel, great location, the staff was super friendly and very helpful . The breakfast had so many choices and the view from the restaurant was awesome

Location is good

The room feels damp and humid even with air conditioning. The air condition is very loud.

RPCH is one of the more established hotels in the area, offering everything one would expect from a quality hotel stay. It is conveniently located less than a 10-minute walk from the main Old Town shopping strip. The property is pleasant and large, well‑equipped with amenities typical of a full‑service hotel, including a swimming pool, restaurant, and rooftop bar. A taxi from the airport will take you about 45 minutes to an hour, and cost around THB650. There are eateries, reputable massage parlors, and a 7-Eleven just across from the hotel.The lobby is impressively spacious, with ample seating for when you are waiting for the free town bus shuttle, or hanging out with friends for midnight chats. There is also free lemonade and water provided for guests in the lobby. I was in town for a wedding which was also hosted at RPCH. I booked a premier superior, costing about THB2,500 per night over the weekend. I given a wonderfully generous corner room, that came with large windows and stunning views of the Andaman Sea. The room was supposed to come with a queen bed but it felt more like a king to me. Absolutely clean and comfortable. The bathroom was spacious, with a separate wet shower area, complete amenities, and an ample supply of towels. Additional touches enhanced the stay, such as a refreshing welcome coconut, two complementary bottles of water every day, and a wide selection of television channels. Housekeeping was nice enough to provide a turndown service as well. If you go for the breakfast option, the buffet leans towards a continental-styled breakfast. Adequate and convenient, but there are more appetizing local breakfast options in the area. Checking-in and -out was a breeze and took little to no time at all. There is a required cash deposit of THB1000, which you can also pay in foreign currencies. My compliments to Juanita and the rest of the friendly and accommodating staff at the RPCH.

Not a fault per se, but the hotel does seem to lean towards a business/conference atmosphere. In terms of the room, the air-conditioning does take a while to cool the room, especially on hot afternoons.

The room was very spacious and had a very luxury setting. They clean the rooms everyday and you get many amenities in the room. Like speed Wifi, Coffee, Tea, water bottles and many more. They even offered us to use the gym facilities and sauna for free. The hotel had a swimming pool which helped us relax after walking around old town Phuket in the evening. The hotel is close to all the attractions in Old Town Phuket. Even the bus terminal is close by plus the smart bus which travels around the city stops at the hotel. Even the food in the hotel was great.

location, service , room size

Cold water in the shower. Breakfast very crowded and staff somewhat overwhelmed.Missing an egg station for breakfast.

A great location , exelent and helpful staff and great facilities

I LIKED EVERYTHING

The location is nice and within walking to most of the touristy old town areas. The bed was comfortable and the room was clean.

The whole place was old old old. The furniture felt old and the lobby felt old as well. The restaurants were quite expensive for an old hotel and the spa packages were also expensive. In general, everything felt old and overpriced for a hotel that isn't a name brand.

Location.

Outdated hotel for a 5 star rating.Breakfast average.I will not come back.Not worth the money.I am.a frequent traveller so.i know the difference. Hotel lobby not grand for a 5 star rating hotel.Receptionist needs nore training.Lobby of the hotel rooms are dim. When you go out of the elevator its dark more lightings are needed.The hotel feels gloomy.Not a good feeling.

Well-located and very clean. One of the oldest buildings in Phuket Town, it is grand in appearance and very well-maintained. Staff were very friendly and always helpful.

Only minor inconvenient thing was the need to sign in and out of the pool each time

The property is very well located close to the downtown Phuket. Bus transportation is just one block away. The staff is amazing always trying to answer any question the best way possible. All requests we had were solved in a timely manner. I think we used all the extras they offered including the pool, gym, breakfast and Spa at an additional cost.

ÑA

Great location, amazing gym and swimming pool and nearby restaurants

The property is walking distance to old phuket city. Staff were friendly and polite, especially Juliet. They made our stay comfortable as best as they could. They had buffet breakfast with a good variety. Very comfortable beds & pillows. Quiet at night so we could have a very good sleep. RoomWas clean.

Cleanliness of the corridors. The carpets were dirty. There were cobwebs on the room ceiling. The bathroom tap was shaking but when we complained the cobwebs got cleaned and the tap was fixed. However after couple of days it started shaking again. We could hear mice on the roof byiting into the wood. We expected a better standard from a 4 star hotel.

Beautiful rooms; super friendly and extremely helpful staff; lovely hotel; great location near Old Town; wonderful live music.