The Orchid Hotel Kalim Bay

The bed was comfortable

Water stopped running twice. No water for shower in the morning, no water when we checked in. Garbage dump right next to the hotel, very smelly. The pool water was pea green. Nice people, horrible hotel.

We went to check in and they said they didn’t have a room for us and we would have to pay 400 baht to take a taxi to a second location 30 minutes away in the the middle of the island. The room was fine but far from the beach

Not happy with the expectations

Location, floor … not even water was provided…. Costly as per the facilities

The staff was great. Super accommodating and helped with anything we needed. The pool was great. I liked that we had our own chairs and table on our own patios.

The rooms smell moldy. They only give you 1 room key. When you remove key from power thing the air conditioner turns off when you leave so you come back to your room and its hot and stuffy.

Staff are accommodating, especially the guy from Myanmar. It’s far from the noise, which is nice if you want a quiet stay.

They didn’t clean my room for 3 days, so I ended up doing it myself ? Wi-Fi exists… but barely. My data works better.

Worst hotel experience ever.

This was one of the worst hotel stays I’ve ever experienced. The customer service was absolutely terrible — the staff were rude, unprofessional, and completely unhelpful. They made me feel like i was a burden rather than guest.The cleanliness of the room was unacceptable. The bathroom was dirty, and the room smelled bad. It was clear that the room had not been properly cleaned before we checked in.The pictures shown on the booking app were completely misleading. The hotel looked modern and clean online, but in reality it was old, poorly maintained, and nothing like what was advertised.On top of that, the location is very far from everything. It’s not convenient at all, and getting anywhere required long transportation.I would not recommend this hotel to anyone and definitely will not be staying here again

Room was large very clean

The smell of rubbish across the rd

The room was cheap, the bed was ok, the bathroom was ok. The room had a bit of a smell to it

The road has alot of trash outside and causes a very bad smell.The sofa in the room looked very dirty.The room neets dusting

View

No coffee or tea making facilitiesNo liftExternal air conditioner unit dangerousNo hot water for shower Rubbish tip near stinksNeeds a total refurbishment

Horrible

Terrible place. No lifts to go up. Very high stairs. Not applcable for guest. Door can lock. Balcony can lock. Tolet has insects. No lights. Not one guest in tis hotel.

?

No communication when messaging hotel. No response . Hotel closed ??

location was great just across the street from the beach and night street food market

Old furniture, smelly lobby , staff are nice but zero English communication , air conditioning in the room was really poor and broken outside unit that was so noisy , no window in the toilet , just a net for the mosquitoes

Location was good, beach view room of sunsets was amazing

The facilities seems to be outdated from 40 years ago.Pool wasn't clean or able to be used, in fact had leaking water problems.Lights in room at bedside tables not working.Air condition system so loud and external system on balcony and dangerous as had no protection from spinning fan as cover not on and had to be careful when passing it.The sink plug was broken and won't drain until I removed the centre grate.No lift and our floor was 3 levels up.No one there to greet our arrival, slight late and emailed in advance of our updated arrival time when delayed. Called number and got no one, had to wait 40 mins before anyone came to assist us.

Staff was very friendly and helpful. The room size and view was pretty good.

They added a 3% surcharge on credit card payments pretty much in violation what was agreed via booking.com here. The location is a bit off and noisy. Also there is a smell coming from a garbage site.

Photos are misleading , hotel is too old , no lift , It's a lodge

View to the sea. That's all

We stayed here for 6 nights from 29,12. We asked sea view room. To catch the sea you should cross the road. Sea is not deep and with stones inside so near. In fact in hotel you get only bed and sea view. And wifi. There is no breakfast in hotel because there is no cafe, bar or restaurant. I asked lady on reception how to organise the food but she just joked that she can cook for me. Really? Oh, no, I'm joking. It's planty sad. To eat you can use night market on other side of road or 7/11. There are cafe in front of 7/11 but menu pages are dirty, service is lazy and partially food is absence. To guess what do they have today putting finger in every menu position is bad practise. And that's all. Another cafes are on patong beach which is 10-15 walking way. There is no mini bar in room, no drinking water, no kettle, no fan, no iron, no laundry.Our bed linen were different color, some of them are grey, some are brown and with holes. It's old and worn out. Furniture is old and dusty. When we came we were in shock.The canopy over the bed was stained and there was dirt on top. It took me 2 days to have this mess taken away for washing by staff. As a result, the dirty canopy was removed, the garbage scattered around the room and onto the bed.  I had to asked staff to change bed linen. leak holes in the ceiling. Totally we had 4 holes in ceiling. And 2 in bathroom. For remain 5 nights we didn't see canopy anymore. Hot water intermittently disappeared. Toilet hose was absent. It seems we had the most expensive penthouse of those that are in this hotel and at the same time such a mess. The beach towels were worn and obviously old and worn to holes. Bath towels were not ideally white, they are in spots. The air conditioner only works at maximum speed with huge noise and it smells strongly of freon. And when the air conditioner is turned on in the neighboring penthouse, it rattles like a helicopter is taking off on our roof. Plus constant road...

Staff were friendly and location was ok

paid for 6 nights but only stayed 4 nights and got no refund for the last 2 nights. hotel old and average. pics on Booking website not true to standard of the hotel. of the 4 nights I stayed there was no water on 3 occasions!!!

Cost

It was a little old

Staffs are friendly

Location

Rooms and service

No pool or spa