Phuket Marriott Resort & Spa, Merlin Beach

There was a lot of activities in the resort. The facilities were well-maintained and the place was lively.A lot of food options.Friendly and attentive staff.The Christmas activities were enjoyable for the family.

The flip flops provided were very uncomfortable.

Exceptionally pampering hotel. Everyone has something to do. From adults and children, excellent food. Amazing sea. Pools that make you happy

Lots of outdoor space and enough suns beds and swimming pool space to cater to all guests.

The hotel is in need of modernizing

The space, the facilities were wide and excellent, the food was amazing in every place once this resort, the staff were the nicest people ever and they treated us amazing

We had some sand in our room and it wasn’t completely cleaned. It was a minor issue though

Beautiful Beach - 3 huge pools - super facilities from gym to games. Dining options are plenty and good.

Nothing really - our stay was perfect

Lovely hotel with a beautiful beach and wonderful service.Really enjoyed the kids club and spa.Thank you for an amazing holiday

The resort is beautiful, family friendly and full of activities for everyone to enjoy the day, room service was great, breakfast buffet was perfect and the whole stay was lovely.

breakfast, the staff was excellent and the facilities were top. Food at all the restos was amazing

This property staff is by far the Greatest from the start of checking in until you leave! They are the most caring people I have ever meet! Everyone is treated the same no matter the nationality. Whoever does the training for the resort deserves an award and a raise! You are Great! Thank you soooooooooo much Phuket Marriott Resort & Spa Merlin Beach For Amazing Vacation! I should have stayed longer!

The only thing I didn’t like was because I booked on booking.com it’s not an Allinclusive as I didn’t realize I would have to spend another $1,400 for my family to eat and we couldn’t start until daily at 11:00am that was tough so that needs to be explained and not a surprise to a family!

Very friendly staff. Lots to do at the hotel. Nicer private beach and reef

Location means any trip away from the hotel needs to be arranged and by car, no walking from the hotel to other areas of interest.

Staff and facility

Our room (ocean view) was located in front of the sport activities, in particular the basketball court.. Too much noise!

The room was excellent — we had one with direct access to the pool, which was fantastic. The food was amazing, and the à la carte restaurants inside offered a great variety. The welcome treat at check-in was very thoughtful. All the staff were always smiling and extremely respectful.

The only downside was that charging for the shuttle service to the city during peak evening hours didn’t feel appropriate for a Marriott. The hotel was about 15 minutes away from the city, and the staff were very helpful in arranging taxis.

I was a little worried about the location at first after talking to some friends from Phuket. They said Patong wasn't the nicest or cleanest area. But honestly, it wasn't like that at all. This place is perfect. It's far enough away that you don't have to deal with the noise and drunk tourists, but it's only a five-minute taxi to the center of the action. That's where you'll find all the nightlife, clubs, shopping, the Thai boxing stadium, massages, and restaurants. It's got all the bright colors, smiles, and fun you're looking for in Thailand.The hotel itself is super nice and definitely lives up to its 5-star rating. The facilities are some of the best on the island, and the restaurants and buffets are awesome with a huge variety. The staff is also great—really friendly and they know what they're doing. Pools are great, you couldn't wish for more.

The Japanese restaurant was a real highlight for me. Unfortunately, I can't say the same for the Italian place, DOCG. Maybe it's just my taste, or maybe you just shouldn't go looking for authentic Italian food in Thailand. It was a bit of a letdown.Over at the Merchant's Kitchen, the buffets are a bit hit-or-miss depending on the day. Some were fantastic, a solid 5+, while others felt more like a 4-. I noticed the cleaning could be a little inconsistent around the resort as well.As for the beach, it's nice to look at but not the easiest for a swim. The water only comes up high enough in the morning until about 11, and then again after 5 when it's getting dark. The nature is incredible, though—there are corals and you can do some snorkeling. Just a heads up: you'll definitely want coral shoes, and it's a long walk through shallow water to get out to the deeper part.

Quite frankly the property met and exceed our expectations. It is on the beach which can be directly accessed from the property. Being a resort, it caters to families, toddlers, kids and frankly to every one. It has multiple swimming pools that are fantastic and enjoyable. The multiple restaurants cater to all the tastes and requirements. The breakfast and the dinner buffets were a lavish spread and were value for money. The rooms were outstanding and ours had a pool view as well as a distant ocean view. The staff is extremely friendly and hospitable and did cater to our needs. Polla at the concierge desk was extremely helpful in planning our daily sightseeing visits as well as local visits to Phuket old town. All in all, our entire family had a wonderful time. Thank you Marriott Resort Merlin Beach!!!

There are no negatives as such.

It was supposed to be our honeymoon trip. As soon as we arrived at the hotel, we heard children crying and shouting everywhere — it was extremely noisy, which is very disappointing for couples without kids. The main issue, however, was the sea. We chose this hotel because it had a private beach, but it turned out to be full of rocks and not suitable for swimming at all — a complete disappointment.After checking in, we went to see our room and the hotel area, but very quickly realized that we couldn’t stay there. We returned to the reception, paid the cancellation charge, and left the hotel.We can’t complain about the building or the rooms themselves, but the overall atmosphere and experience were a total failure for us.

Pools and pool bar are excellent

I booked 5 months in advance but staff still didn't action my request for rooms together given I was travelling with my kids and were unable to resolve the issue when we arrived. Pretty disappointing really given with that much notice it should have been extremely simple.

i reserved all inclusive, my experience was very unpleasant and they almost everything i order was out of my package.

staff unprofessionalism

Everything , the breakfast buffet , the staff , the pools , the private beach , the spa and gym and kids club

The rooms are small

The service was exceptional. All the employees were always smiling and had good attitude. They would do the best to help you. Concierge was really helpful with contacting our airlines to follow up with the status of our broken luggage. TOTO from the Japanese restuarant was an amazing guy that served us complimentary drink and sushi when he found out it was our honeymoon. Also GOM from the cleaning department was a really nice guy and he did an excellent job cleaning our room every time.If you are into drinks and you gonna spend most of your time in the hotel, make sure to order their all inclusive package on arrival. It covers all meals and drinks. Trust me, it very well worth it.

The only down side was that they had repairs going on the pool bar and another section so we couldn’t use those locations but they provided alternative for us. Repair were supposed to be done by Oct 1st but we left at Sep 29th.Also this is a family hotel. So you are going to see so many kids all around the hotel. If you want an adult only hotel, this is not your place.

For me The best hotel in phuket.have many features like:1-Private beach.2-(3) swimming pools.3- verites of restaurants.4- Shuttle bus to Patong area.5- cooking classes.6- Yoga classes.7- Muay Thai classes.The hotel stuff are amazing they will make sure to help you anytime with a big smile.Big thanks to Chef Green for delivering a lovely verites of food at the dinner buffet and big thanks also to chef Anna for delivering a good food session about Thai food and helping us discoverThai products and recipes.