Sugar Palm Grand Hillside - SHA Plus

the hotel is clean and looks nice. The staff were always friendly and willing to help.

The room is clean, comfortable and the location is nice and near to the beach and downtown, the hill is a little bit high but it is not that much trouble

Beautiful views from my very comfortable room & balcony!Staff were very friendly and helpful!

Nothing!

Location. Ocean view from the room.

Bar is open for a very short time.

Det var fint område

Aircondition was horrible and too much stairs.

Nice size rooms and clean

Pools are quite odd in that you don’t really know where you welcome if you don’t have a poolside room

Nothing special about the hotel except maybe the location to Kata beach. Good size room and renovated bathroom. Partial view of the beach and town.

As other posts mention it has a very steep uphill walk of about 50 meters to the reception ( is a real problem for elderly or mobility challenged). Our room was in the second building which required 2 elevators and steps to access. The other two buildings I think you needed to use the hotel golf buggy. I had back and hip issues due to the hardness of the bed but my wife liked it. Communication was a problem as I had a message from booking.com that I had paid for our stay and it was very difficult to resolve because their English was poor.

Superb location, very close to Kata and Kata Noi beach. You can see Big Buddha from the hotel. Our room with Private Pool was amazing, I loved swimming in the evening and taking in the scenery. Breakfast is amazing, big variety of choice.Staff was also very nice and courteous

Rooms were lovely , large bathroom and bath.

I didn’t realise that to get to my room required transport in a cart because of how steep the access was.However they were always very quick to respond with the transport which I used many times a day.

Great experience for such a reasonable price, room was very spacious and clean. Many thanks to the hotel stuff - attentive and helpful guys

First room I got checked in to was really far from the lobby, but I was moved to another one once I asked

Great location and big rooms with sea view

Having to get two lifts to get to the room

Not very much location good

Cold breakfast uncomfortable bed very steep hill access management could be better

The property was clean

I was over charged for 1 of our 5 rooms, the staff weren’t friendly or helpful. The first 2days we went without air conditioning and to get it fixed was a nightmare, breakfast was terrible. We paid for all 5rooms with breakfast included when we arrived only 2rooms had paid breakfasts. Our rooms were all so far away from each other and I specifically asked for rooms to be next to or close together. My son accidentally broke a glass and we were charged for it. Extremely disappointed being over charged they wouldn’t reason with us and they kept saying it was Booking.com error. Will never recommend this place so so disappointing. The week before we stayed at Andaman White Beach Resort and this place was amazing, beautiful, brilliant kind friendly staff, amazing location, great food, very clean.

Numerous pools which meant that the pools were never overcrowded. We had a room with pool access which was great. The views from these rooms were also fantastic. Location was good, and an easy walk to the Kata Night Market.

I feel like this was a 3 star accommodation at best. The decor of rooms were outdated (eg. quality of finishes inside room were poor, facilities were passable). Toiletries were horrible (bring your own - especially after beach/chlorine hair!). The housekeeping was substandard. Our beds were made each day and towels changed, but benches remained dusty throughout our stay with clumps of dust, floors seemed to go unswept, we spotted and killed two cockroaches in our room, and a small gecko in our kids' room. My son was bitten all over his legs by some insect after the first night. They weren't mosquito bites and I sure as hell hoped they were bed bugs! We ordered 5 days of breakfast, which was uninspiring and by the 5th day, repetitive. There wasn't a huge variety on offer and the selection remained the same over the 5 days. TV channels were very limited with no streaming platforms available. Overall, the accommodation was passable but if the finer details matter to you, this was not it.

The view, the pool, the cleanliness.

The need to walk up 3 level of slopes was really a turn off.May not come back due to this.

Very kind workers and staff.Very tasty breakfast.The massage therapists are kind and know their job very well.

Everything. Amazing view of the sea,very clean and spacious room. Location is good, on the hill but still close to the beach.

Breakfast could be improved but it was ok.

The hotel is 5 min away from the beach. The rooms are big with a balcony with a view to the beach. The breakfast is very good.

Great location a short walk to Kata beach, rooms were clean

As previously stated the resort is built on a steep incline, not suitable for those with mobility issues. We were on the top floor and the last 3 ascents were by a very steep ramp which was very difficult. Also the pool bar was not open during our stay

The room with pool access and the location

The breakfast there were lots of flies on uncovered food and no electric fly killers in the breakfast room.