Centara Karon Resort Phuket

Restaurant was good

Whole building is very old. Taking a shower was a pain as the shower head was not steady at all, no fixed time for hot water and the water was mostly chilly cold. Staff wasn¿t very helpful . Overpriced. Far from center cost a fortune to go anywhere.

Everything was all in one

The shower handles and the walls were old. The carpet smelt like a wet carpet. Had to have the AC on the entire time. The basin being in a weird place and the mirror was not lit properly

Staff, the young lady who cleaned my room was so lovely and thorough. The manager AmAm was the most helpful manager I have ever met in any hotels I've been. She went out of her way to provide help when I needed it. The majority of staff at Centara Karon were Awesome.

Prices and horrible cocktails. Every price for food and drinks was almost as high as Australian prices so didn't eat or drink much there. They really need to get advice on how to make good cocktails. Pina Coladas were shocking.

Great location. Comfortable bed. Nice pool, convenient shuttle .

There was a strange smell near the elevator.Many red small ants on the desk in the bedroom. I ate at the seafood buffet and got very sick two hours after eating .Vomiting +++ and Diarrhea +++Management dismissed my illness and stated no one else got sick.Some of my food was prepared in front of me and I suspect some were not well cooked. No compensation was provided. I would avoid the seafood buffet .I left immediately the next morning and forgot some of my clothes in the room.I had to contact the hotel to inquire about my clothes.

We loved the facilities and the overall layout of the resort. The pools, the variety of dining options, the gym, and the beach access were all great. We were also upgraded to a fantastic room on the ninth floor with a beautiful view, which was a wonderful surprise and truly enhanced our stay. The room was spacious, clean, and well-equipped, making it very comfortable for our 5-night stay.

The main downside was the approach and attitude of the staff. Interactions felt very robotic, strictly limited to rules and procedures with zero genuine hospitality or empathy. Anytime we had a request or a concern, instead of trying to help or find a solution, the response was simply “no” or “you have to pay.” We felt that the priority was always money rather than guest experience.A few key issues:•We were asked for 5,000 THB security deposit at check-in — something never mentioned before booking.•Charging 100 THB for a laundry bag, which normally worldwide is complimentary and replaceable throughout the stay.•No one reviewed our guest profile or acknowledged that we work in the hospitality industry in Dubai, and fully understand international brand standards. Expectations for genuine service are high in a resort setting, especially one representing a big hotel brand.Overall, these service gaps really impacted the impression we had of what could have been an excellent resort experience.

The staff was very helpful. The co cierge service was also great. Clean rooms with a lot of facilities. The hotel is just 350m from Karon Beach.

The staff were exceptional—very friendly and accommodating. I loved my stay so much that I extended it for a few extra days.

Excellent for family vacation stay. Great location. Staff was helpful, especially Salem and others as well

Comfortable bed, clean room and friendly staff. Plenty of choice for everyone at breakfast.

We booked a superior room but it had no drawers or cupboard space for clothes, just one small hanging rack, we eventually managed to change the room to a premium room which was much better but after a 12 hour flight we could of done without having to hang around. Also there is an adjoining door to the next apartment which was always locked but if you had loud neighbours that shouted rather than speak when they woke up at 6.30 am it was very annoying?

Property has been recently renovated. I have stayed there before and after the renovation and it is great. They have entertainers around the hotel engaging with your kids and organising games (away from the adults pool).

Buffet breakfast could be improved. There is such beautiful fresh fruit being sold on the street and the fruit options at the buffet are not reflective of what is locally available. They used to have a basketball ring in the kids pool that has been removed, this is plus have improved my kids experience had it still been there.

The staff here are amazing. Especially the kids club, entertainment staff and the two men who worked the bar by the kids pool. All were so welcoming and helpful from check in till check out.The facilities here are really good. The kids pool has a splash pad and a couple of fun slides which kept our 2 entertained for our whole stay. The gym is well equipped and there's a nice view from the treadmill ?The room itself was a decent size, clean and the beds were comfy. The breakfast was really good with plenty of choice and we enjoyed a few meals at the pool club restaurant aswell.Make sure to book a pool view room as the sea view ones are quite a walk away from the pools.

The resort was absolutely beautiful and I loved how clean it was. I also loved the different pools. However the staff are amazing especially the entertainers.

Nothing to complain about really.

Great location Great staff very clean

The Building works which were going on 6 days a week were very loud and very unexpected as we had no notice of them

We had a fantastic stay at Centara Karon Resort! The staff were very helpful and welcoming. While there may some inconsistency in housekeeping, we felt ours was satisfactory, responsible and attentive. We were up on the 8th floor and it was quiet. The rooms and grounds were clean, great supply of hot water and had good water pressure. While there are minor flaws here and there we found it sufficient for our stay and we honestly don’t understand the negative reviews. On our first night we left a bag of food on the bench near the entrance of our room and it attracted a ton of tiny ant like bugs. I killed it with our bug spray and disinfected with our wipes and refrained from leaving any kind of food laying around the room which then solved the problem. While there was some on-site construction, it didn’t affect us at all. The breakfast buffet had a wonderful spread, varying daily with some consistent favourites and various local fruits. The pools were great, the pool bars and pool side restaurant were reasonably priced and fantastic, and both kids and adults had a blast in their pools and their foam party event! They have weekly dining specials and daily programs. Short walk to Karon Beach. Shops and restaurants within steps. For those in need of doing laundry, highly recommend going to Blue Laundry wash and dry which is not far of a walk and is located across the temple, Wat Karon which has bi-weekly market held on Tuesday and Friday evenings, offering a variety of local goods and food. Would recommend staying at this resort again. Highly recommend for a fun and relaxing stay in Karon. Would stay again!

The friendly staff, beautiful resort and great food. They so helpful , the resort is very clean and it has a little bit for everyone. 3 pools, restaurants, kids area, something for the little onces. And Amazing breakfast options

It was great stay! Its very nice place for stay with kids, hotel has 3 pools, my kid loved it. Walk to the beach takes 7-10 mins but its cool and fun. Service and staff is very friendly and supportive. Most important that hotel terriroty is green like forest, lots of greens. Breakfast is very nice but in high season lots of people on breakfast. Room is very comfortable. I saw many people in reviews complain about construction nearby however i can assure that room has great sound isolation once you close balcony its absolutely quiet

All good. Prices of the restaurant are a bit higher compare to outside restaurants

The location. Because it was close to Karon center and Kata, it was easy to escape and find beaches and places to eat outside the resort.

The very slow and difficult check in and check out. Staff seem very confused and unsure of what to do. We also used the tennis courts but no one was maintaining them and they were covered with pine needles, leaves, and acorns.

Modern refurb

Next to dirty sewage - whole place stinks of faeces

It was a good place to meet with family. The children's club had activities my granddaughter could participate in. The staff were very helpful. The breakfast buffet was splendid. The facilities were sufficient. Housekeeping worked very well, too.The only setback was the location of the beach. One had to walk along a highly trafficked road to get to a public beach. We opted to purchase a day pass at the Centara Grand as well as the Beach Club in Kata.

Very good

The music and band at night from the temple was very loud, till early hours of the morning.