The Hans Hotel

The location

The booking process is quite cumbersome, even when using Booking.com. The hotel requires an advance payment to confirm the reservation and asks that the payment receipt be emailed to their accounting team, which does not appear to coordinate with the reservations team. This creates an outdated, inefficient process and results in unnecessary inconvenience for customers.I had paid the required advance to the hotel to confirm my booking and emailed the receipt to the id's provided. However, upon arrival, the reservations team informed me that they had not received any communication from their accounting team regarding the advance payment. This resulted in a delay of more than 30 minutes at check‑in, as the team took an unusually long time to verify the payment.At check‑in, I completed the full payment for my stay. Despite this, the hotel—without any notice—charged an additional amount to the credit card saved on my Booking.com account. I noticed the charge before check‑out and immediately informed the reservations staff. After reviewing the matter, they acknowledged the error and agreed to issue a refund.However, I was told that the refund would take at least 7–10 days because their accounting team needed to “verify and process” it. In reality, it took almost a month and required repeated follow‑ups. To make matters worse, the hotel deducted a processing fee from the refund. When I asked why a processing fee was being applied to refund money to an Indian bank account—especially when the error was not mine—no explanation was provided.This was, by far, the most disappointing customer service experience I have encountered in the service industry.

The location was the best thing about this place. It is ideal for business trips.

Food - very limited menu. Keep a food delivery app at hand. There's a disconnect with Booking.com and reception desk. The reception desk doesn't check the advance payment on this portal. So before you pay the bill, cross check the invoice.

Due to suffering fraud I can't recommend to this hotel to anyone

Hotel double charged us and repeatedly lied about processing a refund of the duplicate charge. Fraud.

The location was fine and centrally located. Breakfast had a fair variety and pleasant.

The hotel was old and lacked cleanliness, the bathroom especially was very dirty, full of bugs! Which despite complaints and removal kept returning. Also, curtains, linens etc were dirty. Very limited charging spots and far from beds. Also people kept knocking on door throughout the night which felt very unsafe. There was also loud music noise from adjacent rooms that didn't get resolved. Definitely not a 4 star hotel. It meets the loaction needs for a short stay but lots of comparable options available for cheaper nearby.

Close to many nice places but hotel is little outdated. Staff was extremely helpful and over all not complain

Poor hospitality

Paid 8000 for one night for a 70 plus aged couple, and they said they dont have staff to move their heavy luggage out to their taxi.. worst courtesy one can expect expecially for aged people.!they further even dont allow our driver to use the toilet even when they allowed to park the car for whole night in the hotel parking..! enough to know that overall how helpful and courteous the hotel ppl are..!

Only clean

It was small not like pictures it part of other ,only from floor 15 to 23 ,breakfast was bad , old fashion ,bathroom was bad no Tv work

Bigger and very clean washroom.Spacious and very clean room. Central and convenient location of the property.Beautiful view of the city from 21st floor.24 by 7 check in facility. Very courteous n responsive staff at the reception.

Nothing .

Near to the location we visited

The AC is not working, the room was vey hot we were literally sweating. The internet was not connecting completely

Location wise its 5/5.

Condition of Hotel facilities, from life to room, washrooms. everything is ripping apart.

Location was great and staff was friendly

The room I was initially given had a bad AC and I could not sleep all night. The bathroom was not clean and water was not draining from the sink. I asked for a change and they were nice enough to upgrade me to a better room which was very nice.Restaurant is very ordinary with limited options

Hotel is good location wise nice place, the amount charged for rooms its i feel little expensive and food if very very expensive. over all i enjoyed stay good hotel.

food option and prices need to check,

People were friendly, room was clean and reasonably modern, food was good, staff were happy to provide assistance. The only real negative was that I couldn’t get a refund on my last night when I checked out early because a family member was admitted to hospital

The location was great and the staff was courteous to give us an extended check out .

The mini freezer in the room was not cooling at all

Staff is great and friendly! They really try their best to make your stay as comfy as possible in this outdated hotel.Location good.

It says that it's 4 star hotel, but I don't think it could be even 3, just because how it looks like. It needs a lot of renovation: bathroom door didn't close properly, shower had very narrow glass divider which wasn't enough to keep water inside the shower, so bathroom was drowning in water every time we used shower. Breakfast didn't have as many options as other 4 stars hotels we stayed and breakfast area was same old looking as the rest of hotel.

Location is excellent, room was clean and comfortable.

Staff responses were very slow, simple requests like extra towels, water bottles took multiple calls and 45-60 mins response time. Check out process was long, staff was super pushy to give them a 5-star review and asked for proof that I had done it. It was weird.

Location, in the central district.

Poor maintenance, not great service and good professional people.

Location close to Connaught Circle.

Dirty. Very poor restaurant food (I packed my dinner in foil & gave it to street dogs). No hotel sign on the outside or even inside the building. Ridiculous price. Charged me for a night I had cancelled within the required timeframe via Booking.com. $348, ludicrous for what is really a two star hotel.

The room was spacious and clean with good bedding and a comfortable bed.

The breakfast room is small, cramped and even in February was hot and uncomfortable. I did not use as a restaurant but given its size i.e. small would not expect much. The staff at breakfast were not welcoming or friendly which was a pity as in all other areas from security, doorman, reception to the cleaner on floor 20 were all welcoming and accommodating.

Good coffee at breakfast, location close to Connaught Place. Staff pleasant.

Not very clean, old and dilapidated in some parts. No tissues in room. TV viewing options in English just 2!!!!Dinner was partially inedible. Dahl and roti tasted good but dahl was too oily for me. Gave my dinner to the street dogs. No sign on the outside of the building. Why? $US 180 for one night was unreasonable. By