The Pllazio Hotel

We arrived late for one night only so had a light dinner which was fine.We left for our International flight before breakfast but the staff gave us an adequate packed breakfast.

The housekeepomg and cncierge serves were excellent

There are no facilities for business working during the day.Our room was surrounded by wedding guests who knocked on our door by mistake, were up befoe six and late taking loudly in the corridor. A more judicisous room allocation woud have helpedBreakfasts were disappoin ting

cleanliness was noticeably poor especially under the bed, definitely hadnt been cleaned in quite a while. Bed sheets had hairs from another on them and the floors were filthy. corridors had mouldy walls.

the poor level of cleanliness and overall facilities are no where near 5 star as advertised.

Breakfast with limited option, staff not very cooperative during breakfast. most of the items are cold.

Options were limited in terms of 5*

Room was nice and spacious but still not worth as the cost

The location was pretty accessible

The check-in was too busy. There was no response on phone

Booking.com

Rooms are Not clean, not maintained. Health facilities way below standard and expectations.

The room was very comfortable and well set out. It took some time to figure out the various light buttons! The toiletries were good quality. The staff at the hotel were excellent and I was impressed by the attention to making guests comfortable.Breakfast spread was excellent.

Nothing major really, but perhaps more serving staff at breakfast time?The Veg Mezze platter was surprisingly sparse with barely anything in it! Disappointing. Other than tiny kebab like things in tiny tiny pita bread, there were no fresh produce. A mezze platter is a colorful presentation. Please do something about it.

The location is in the heart of gurgaon

The mattresses were pretty bad. And the room rent was pretty high. The bathroom had no latch

room, location, food, customer service.

Clean, easy access, has open space around.

Daily cleaning service could have been better.

Rooms size is Good, amenities ties are Good , clean bedsheets and towels, hot water supply is good , Ambience is Good, Food is Good, room size is good overall a decent property

The hospitality is just average rooms are noisy

Big room, comfortable and nice staff

They didn’t have a concierge to help you around booking cars and guides to visit the city.

The polite, considerate and helpful staff especially Mr Pandey, good food, comfortable rooms and excellent hotel cab service.

Quick Efficient Service Prompt Competent Staff

Limited choice @ breakfast

Facilities good. Friendly staff. Excellent food quality

When I checked in had to reject 3 rooms.1) smelling of smoke2) mould issue3) wrong room level.. had booked superior room.Wifi issues all the time. Uses and antiquated code system, that kicks you out as soon as you stop using.Also the key cards are antiquated as stop working if come anywhere near phone .The above needs rectification, as constantly frustrating Gym is too small.

Exceptional customer service.On my 1st day in India. I went to many ATM, only got through cash twice. However, my US bank emailed me to state I had 5 transactions. I had to contact my bank ASAP. But I could not make international collect call to reach them. I asked the hotel Duty Manager Mr. Suryakant Pandey to help. He kindly used his personal phone to call my bank directly and hold it for more than half a hour to wait for a representative to be available. Finally, I was able to talk to the bank representative. The problem was verified and solved! Very happy with the rarely found excellent customer service from Mr. Suryakant Pandey. His kind help was highly appreciated.

Room Was Cosy and the Hotel was clean

I switched off the AC in the night. Am not sure if there was a leakage or it was just the AC moisture, the entire floor in the morning when I got up was wet. I had to call the cleaner at 6am to dry up the room.

Very courteous staff, pleasant and very helpful. Food very nice and tasty. We enjoyed the breakfast, both continental and indian style. Hotel has a green space you can walk and take fresh air in the evening. Price for hotel cab very reasonable. Near Ambience mall for shopping and Fortis hospital.

location and building

poor room service,