Park Ascent Hotel

General cleanliness level, horrible bed linen and worse towels.

The staff was helpful and the rooms were per expectation.

The front desk is very helpful. The hotel is very conveniently located. The suites are of a good size and comfortable. The Indian food from the restaurant is nice.

The lift was problematic. The housekeeping can improve. The cafe has to step up its service levels especially since they have only one.

Food was okay.

Very bad experience. Rude staff. The hotel was shabby.

Breakfast was okay.

The hotel claims to be 4 star. It is worse than OYO rooms. It is overly expensive and I wouldn't even pay 10% of the price to stay there.- The hotel was very dirty everywhere.- Wifi was very poor and barely usable.- The staff was very rude.- AC was not working in the room. Had to argue with the staff to change the room 8 hours after initially complaining. Was moved to a very small room with no window. Front desk staff said that no other room was free. When I asked for a reduced room rate, I was told to come later because he could not do anything.- When I went there 4 hours later, there was a different person at the front desk. He refused to agree that the room was smaller. He also said that nobody promised me that there would be a window in the room(!).- When I got angry, he found a different room on the same floor(!) which had working AC, window and was of the original size. When I asked why it was not done earlier, he refused to give me a clear answer.- People were smoking in neighboring rooms and making loud noise all night long. My room had smell of smoke.- One of the rooms I was moved to had only 1 spoon for 2 coffee cups. The spoon was dirty. I asked them to replace the spoon and get me 2 spoons. The staff replied that I would get only 1 spoon because I was giving them 1 spoon back(!).- A guest from a different room came to count the number of hangers in the room. Apparently, the hotel the guest for stealing a hanger from the room(!).- I asked for espresso during breakfast. I was given watered down coffee. When I said it that it wasn't espresso, the staff became adamant that it indeed was. When I refused, he went back and got me an espresso the next time. They could make espresso, but then they would argue and give anything to the guests.- Tea was very bad.- Check-out was extremely slow. They claimed that their server was not working and that I should wait(!). When I started getting annoyed, they agreed to email me the invoice.

amazing staff, 24 hr room service and it was prompt.

na

Ambiance, facilities

AC was not effective even after getting help from supporting staff. I am not satisfied at all.

Good breakfast, clean and comfy room, very kind staff

slow wi-fi

All the staff were very humble and well mannered . They were very helpful especially abhisekh vaiya and manager were very friendly they helped us in every possible way throughout our stay there for exam .

INTERNET IS VERY POOR WE CANT USE MORE THAN TWO DEVICES AT A TIME .

Only property in the locality, close to highway;Great lunch

- over-priced- unprofessional valet (careful with your car)- check-in/ check-out too slow

good food, nice clean bathroom, location.

staff needs to be more polite and courteous. also, there was no one sent to escort to the room. room decor is bit old. mattress springs were worn out.

Food. Food was better than I expected from a 4 star hotel. We ate multiple food items. There were a few food items that were not value for money but majority of them were absolutely delicious. Staff. The staff were courteous at all times. However, there were a few instances that took us by surprise and not in a good way. They were very nice to us in general and were supportive in various matters.Ambience. The overall ambience of the hotel was quite good. It felt like a 4 star hotel when you looked around.

Services. There motto says that they serve our "smallest needs". Well, that doesn't have a lot of truth to it. We were there for a few days and needed a particular popular TV channel. It wasn't available. We asked the staff for help but they said they will only help with that for extra charges. It was a very small thing but the staff couldn't help us because it is the management's decision at the end. It is not a big deal but they could have handled it better. Wi-Fi. The speed was slower than a snail. Signal was fairly weak too. We had no choice but to use our phones for internet.

The rooms were decent but the location was very poor. Front desk staff was not helpful. There were also no shampoo, body wash etc in the washrooms.

The hotel only provided 6 small bottles of water and wanted to charge us for more water. For a poorly located hotel priced at 3100 per night, extra bottles of water is the least they could do. They refused to give us dental kits despite them being available as informed and provided by one of the staff members unofficially.

clean, friendly staff

N A

Room sizes were very comfortable

Neighbourhood surrounding of hotel location is poor

Room

the staff was very jice

breakfast buffet wasn't up yo the mark, i would rate it 5 out of 10

Very poor

I have not told that there is min bar charges of 1900 for which they have charged additional apart from fooding

Staff

Location

We went for exam and we felt like home ? .staff were so humble and kind . They helped us ???