Hotel Blessings

Dear Booking.com Customer Service,I am writing to express my profound dissatisfaction with the experience my daughter and I had during our recent stay at Hotel Blessings in New Delhi, booked through your platform. Our reservation was for February 24th to 25th, 2025, intended to provide a conducive environment for my daughter to prepare for her final year DNB practical exam. Upon our arrival at the hotel at the designated check-in time of 11:00 AM, we were informed that our room was not available. Despite our repeated inquiries and the critical nature of our visit, we were made to wait until approximately 3:00 to 4:00 PM before being assigned a room. This significant delay severely disrupted our plans and added undue stress during already challenging time. The behaviour of the hotel staff, particularly an elderly gentleman at the counter, was highly unprofessional and discourteous. He demanded our identification documents upfront, insinuated that we might seek accommodation elsewhere, and insisted on advance payment before even allowing us to sign the booking register. Such treatment is unacceptable and falls far below the standards we expect when booking through a reputable platform like Booking.com.When we were finally given a room on the third floor, it was a three-bedded accommodation situated next to an exhaust fan from an adjacent hotel's kitchen, emitting unpleasant odors. After raising this issue, we were moved to two separate rooms on the second floor. The actual rate of Rs 2,000 per night for the room provided to us, yet we were charged Rs 6,000 plus 12% GST as per the Booking.com rate. Including our food bill, the total amounted to Rs 7,377. Considering the numerous inconveniences we faced, I requested a concession to Rs 7,000, to which the hotel initially agreed . I transferred this amount online.However,upon receipt,the staff's demeanor changed abruptly & they demanded the remaining Rs 377 with undue aggression creating a distressing scene

This entire experience has left us deeply disappointed with both Hotel Blessings and Booking.com. As a platform facilitating such bookings, I believe it is your responsibility to ensure that your listed properties adhere to basic standards of hospitality and customer service. I urge you to address this matter promptly, ensuring that future guests do not endure similar hardships.I also request a refund of the Rs-2000., which I had to pay under duress, (the actual Room charge is Rs 2000.00x2=4000.00 but they have taken Rs -6000.00) to be processed to my PhonePay or GPay number: 9338108837.Thank you for your attention to this serious concern

Poor

Dirty, noisy, bad wifi connection

Only the location I guess.

Beddings were not clean.Bathroom was smelling like a public toilet . Very unhealthy to even breathe in the bathroom.

Poor

The drive whom pick me up try to charge more than agreed with hotel. They changed me Hotel without asking me. The hotel was nice, but dirty.

Staff not goodHotel condition badUnhygienic kitchen

Lousy & dirty Hotel not offering the things promised on the booking.

It wasn't mentioned on the booking that they accept only cash, so I found out the last minute, running to find an ATM that actually works & finally missed my flight to Katmandhu!

They misplaced my bag to some other room, after a lot of search I got my bagBathroom was very dirty, no soap and shampoo was given Water bottle was not given by themRoom was kept in a very disgraceful manner, room looked like a cheap hotel. I’m never going back

staff were familiar

entertainment part was worst like wifi, tv etc…

Location is good, if you would like to discover area around Delhi railway station.

Hotel can not be recommended at all. Bedsheet is dirty, entire room is not in a good condition. Old furniture and dirty. Bathroom is full with mold and dirty.We checked-in in the nighttime and left the hotel in the early morning, after several hours without sleep.

Location was goodStaff was cooperative

Room was not cleanNo hot water in bathroom second day(1st day it was there) even when it was one of coldest days in Delhi!Didn't provide drinking water (I had to buy from them, that too with an extra amount than the MRP)No toothpaste or tooth brushes providedOverall way behind the expectation No credit card payment optiion

Paid for two nights and left after one night.

Everything except Faiz the reception lad.I had dog paw prints on my sheets.

Bad Hotel Rooms

The washroom was full of water log /bad smell. The rooms are dirty. Smell feel in the room as well. I feel embarrassed to book the hotel. Further Bookin.Com is not reliable as pic attached do not consider the actual condition of the hotel/ rooms. Non is responsible and reachable for regression.

Location was good, good room, reasonable rate

It is near to Paharganj side of Delhi station. Nearest Metro station is RK Ashram station. Staff was good and room is also cleaned.

Not good

Room should be well cleaned Wall must be painted No free water

Airplane ticket purchasing available.

Didn’t provide 2 towels for couple stay, no slipper(sandle) in the bathroom, no complementary water and room has cigarette smoking smells.

Hospitality of staffs

Facilities at room like missing of towels , dustbins and slippers at restroom

They charged me more. Rs 1650, they said it was additional GST and staff was too arrogant. Also they did not provide hot water in this chilly winter

They charged me more. Rs 1650, they said it was additional GST and staff was too arrogant. Also they did not provide hot water in this chilly winter

Uncomfortable very poor hotel

Bad behaviour hotel all staff and management no provided ac room ac switch off fully night I will be very upset and, no canteen , no WiFi and no COVID 19 rules following all is very bad manegement

Comfortable

Dirtness