Aston Kartika Grogol Hotel & Conference Center

Easy and fast chexk in.

I got smoking room, meanwhile my booking is non smoking. And the receptionist was only said sorry room only available on smoking, how is it ?.. For me it was like?? What did they expect me to say? Should I cancel the booking or what ? The hotel supposed to give a solution or complimentary...

Only the bed

-front line desk employee thair attitude was very bad and first time face it in indonesia,for me i wil not recommend any one to stay in this hotel .- clean of the room was baaad ,and it havent hot shower , really its disappointing .At the end i will not recommend this hotel ,there is alot of better options with professional staff and value for money .

Comfortable, clean, responsive staff and centrally located

The location

Food variety and the taste were under my expectation. Lack of smile a few staffs at front office and restaurant

Everything was great. The staff was very friendly. We had an issue with the door being locked from the inside, but it was quickly fixed by the staff. The room was clean, and the bed was comfortable. Breakfast offered a wide variety of options for both Asian and international guests, and the quality was excellent

The only reason I rated it an 8 instead of a 10 is due to the lack of soundproofing, which is disappointing given the hotel's price and standard. The road outside was very busy all night, and thankfully, I had my own earplugs. I strongly recommend the hotel provide earplugs in the rooms, as it was nearly impossible to sleep without them

Nice service. Even I didn’t request but the housekeeper cleaned my room every day.

Some food stations in the Smoking zone. It should move out of the smoking zone.

Room is nice with nice view, bed is comfy and equipments are goodPeople were very nice : best point

Very noisy with a large road just in front of the hotelLocation is not very good with this large road

They are very sustainable that is really great! I love that!As a result they don’t provide you water in the room, but make you go to the corridor and get it yourself. Other hotels these days do it different, they provide waters with water and fill them themselves..

I booked this hotel more than a month before the arrival via booking.com and thought I had a good deal. However, at the elevator they offered the rooms at 20% cheaper than I booked… Felt like was ripped off. They have 3 elevators and you can not go to another level with your room key except yours. Breakfast is on the 23floor and has nice views, the breakfast options are limited, but this hotel seems to be mostly for locals as there were many of them and so was the food. They should have a better egg station chief as both days we had young people who weren’t at their best cooking omlets.The rooms should have better cleaning as we had problems with hairs in the room and the bed sheet was with stains… The corridor carpet at the corridor of the 9th floor is quite dirty..Also have a look at the photo with table cover at the breakfast area, it’s so dirty with stains….The walls are so thin that in the evening and in the morning for 2 straight days someone was talking like they were standing in the balcony of our room, I even stood up and checked )) Being close to the main busy road also get noise to the room. So, if you love sleeping until late but sensitive to noise, keep the above info in your mind. Another weird thing I found here is that if you order a taxi you have to pay for its entrance to the hotel, or parking fee they call it. Even though you get in immediately you have to pay the fee

Good

Wi-Fi almost didn't work.Only two elevetors working, long time to wait.

good location. Front desk staff ok.

Breakfast was disappointed. Egg corner: staff not friendly, frying pan was , requested 4 egg, all burnt egg.bad communication at resto desk staff. additional person paid, but not showing in the system at front desk.All compared to Aston Bandung and Alana Hotel Malang - whiches by Aston

The location is strategic, close shopping center, malls, offices and campus. The bed is huge and comfortable. Staff is attentive and kind. One more thing I like is the water dispenser in every floor, guest can refill unlimited. Overall stay was nice.

During my stay the water heater did not working properly, problem was solved by the technician but the water is just lukewarm.

I just stay there for transit. Overall the bed super comfy. Location wise didn’t explore much. But easy to get taxi or grab. Mall near by anyway.

I mistakenly choose smoking room. Maybe consider to put air purifier on the floor.

Located near Taman Anggrek Mall and Central Park Mall. Great value for money. Loved the free water dispenser along the hallway which helps reduce single-use plastics.

No complains. Staffs were friendly. Everything was as I expected.

The room is spacious, clean, comfortable and the service is quick

Rooms facing the road is very noisy from the traffic. Even until very late at night.

Big space50% discount

Ate breakfast here daily. Food is either too sweet or too oily or too hard. On our last day of stay, the most important device - bread toaster was down!

The lobby is spacious, rooms are clean with great bathrooms. Enjoy Jakarta views from the 19th floor. The staff is friendly, and there's a tasty breakfast variety. Highly recommend this hotel.

Nothing I can think of

The hotel was keen to let us check in earlier than expected and the breakfast was decent.

The room was not very clean with ants in the bathroom and few insects on the main room. Even though we got the early check in, the staff did not give any towels for any small towels.

It's clean. Good restaurant and breakfast.Nice pool and gym.The location is good, close to Central Park mall.

We booked for 5 people. 2 adults and 3 kids.Receptionist only gave us beds for 4 people.(1 double en 2 single beds). We needed to pay extra for extra beds. (???)Also 2 connecting rooms was not possible. Although we had asked for it when we booked months on forehand.

Nice spacious room and very comfy The staff are extremely friendly specially Dea and the others. Would definitely come back.

The gym was just empty room with a treadmill and a push bike.

Clean, good location, nice breakfast, and friendly staff

Air con is not too cold in my room, even i did set at 16-18 degrees