Swiss-Belresidences Rasuna Epicentrum

location, the room, and amenities

Confusion about breakfast

Disappointed

Breakfast, location, cleanliness

I reserved this hotel because i really loved they swimming pool so when i told this to Mr. Angga on the reception he was so amazing and they gave me a room with the view to the beautiful pool. I really appreciate Mr. Angga as he was so nice to change my room with the view for the pool. I really appreciate the staff in the hotel, as my travelling was for 2 months and always people that I met made me really happy.

Pool is nice and not to far from kotacasablanca and other placewas upgraded to suite so room was very niceliving room is very big

bathroom smell a bit but ok

Value for money. Conveniently located. Polite and Courteous staff. At reception, smiling Mr. Angga always ready to help you out. Quick response to the room service calls. Maintained Cleanliness. My all stays henceforth will be here for sure.

One suggestion - Add few more vegetarian dishes in breakfast.

Room size is big, water pressure of the shower is very good

Room lighting is a bit dim

Location

Missing key lock and hanger loop in the toilet. My room was the second from the corner. The aisle was a bit dark. The lighting could definitely be improved for better safety and comfort.

Easy location

Dirty and old Carpets In the corridors. Rooms are dated. Cigarette Smoke And other smells through the aircon. And the restaurant staff were hopeless and unorganised - cancelled dinner and went out to eat! Pool closes at 6pm!!!!!!

Gym was normal need to upgrade

Swimming pool timing, should be 6am - 10pm

Nothing at all

Everything was bad location, staff, cleaning, food and price very expensive. ? Cow everywere any the smell very bad. I don't recommend to any one

Nothing regarding the propertyThe staff was helpful and kind The breakfast was okay.

The room was dark, the wall paper coming off the wall, the AC not working throughout the hotel and the room. The shower wasn’t hot and only one of the two heads was working. Se had to be moved from the initial room because everything was badly stained, the room smelled bad and none of the AC was working. The phone and the TV weren’t working either. Do not accept room 1720.The second room was still very old looking and to be honest I cannot see how this hotel is a 4* hotel.I paid 1million for 2 ppl and breakfast and honestly 500.000 would have probably the most I’d pay for it.

Gigantic pool, thanks for gave us afternoon tea free on my welcoming, thank you mas fajar for hospitality and fast checkin process and gave us good room , clean and comfy bed, short stay 1 day, cause i have to hurry to finish my visa arrangement in USA ambassador

Pelayanan ramah reception, proses cepat, friendly staff bapak tama, room clean, pool besar

The receptionist was so kind and great, we win the guest of the month and the service was great! We had the biggest room, was having some complaint on previous room and they immediately escort us to the other room! The service from Kak Putri in Restaurant is soo great, very friendly, very kind, and caring towards the guest! Food was great. I made a feedback on my first day regarding the food that not warm enough and the next day the food is served hot! Something small but truly made our stay pleasant. Not to mention the security, and all the staffs truly amazing! Such a lovely service!!!!!

Maybe the facilities decoration looks a little bit old though it established on 2017 and the sink a little moldy but it was acceptable as it doesn’t affect our stay much.

We stayed in this hotel for 11 nights, our flight were arrived early in the morning so we did ask for early check-in. We were wait for a while but it was all wort of wait because we got an upgrade room, a suite room. The nice gentleman the staff unfortunately i can't remember his name, but he came to us and gave us the upgrade room. So thank you so much for that.Rooms was so big, we got 2 bedrooms with the nice view facing to the city view and pool.Room was clean, exactly just like what we expected. All the staff, start from Reception, service, bar, housekeeping, security, they were all friendly and very welcome. From the reception i would like to thank to Mr Fajar that helped us for extended another 1 night with the upgrade suite room. From the service i would like to thank to Mr. Aji for his brilliant excellent hospitality, he's very nice and helpful. The housekeeping were also very friendly and polite.We will definitelyl stay here again next year when we're back in Jakarta. I would highly recommend this hotel especially with their services and hospitality very friendly and this friendliness is not even for 4 star hotel but even more than 5 stars hotel. Thank you so much to the all staffs, that made our stay so wonderful. Warm regards, Sindy Henrichs

Nothing because all were great ?

Big room with comfortable bed and big bathroom (with hot water). The staff very helpful.

The balcony was very small, and the breakfast not much varied.

Good location, clean room and a standard room is bigger than average size. Staff very helpful, can all speak English. Did the afternoon buffet one day in the restaurant and food was very nice and good value. There are always Taxi’s waiting outside the hotel so you can always easily get one.there are some good bars and restaurants nearby if you wish to go out the hotel. Pool is very big and really nice views of city.

The balcony door in the room I stayed was locked, not sure if every room the same but would of loved to have been able to sit out there and enjoy the view.

Location proxy to various city poibts.

Small rooms if twin shared. Ac are split tyoe and poorly maintained.

Very nice pool, good breakfast near the pool area. Room is really big, with a nice design bathroom.

Lighting at the bedroom, as per other comments is very poor, they should put one more lamp or increase the watts of the existing. Safety box was not working, we informed to reception just after checking and recall the personnel twice more but to no avail, so not repaired when we leave.

Polite and helpful staff. Big room compared to others in Jakarta. Comfortable beddinng. Location near center of attraction (Epiwalk, Plaza Festival, Kota Kasablanca Mall)

Gloomy, dark from outside, and also gloomy inside. Room lighting not enough. Not squeeky clean like other swissbel outside Jakarta, room floor a little bit dirty, and in my room (should be single bed), it actually twin bed pushed together, so the electrical plug placed in the middle of the conjoined beds.