Grand Mercure Jakarta Kemayoran

Convince for exhibition

I had to change my room twice until I got the correct room I booked. Bedroom is dirty, no tub.Restaurant inside hotel is horrible about good and service. Breakfast is so so, but not suitable for western customers since no cheese and no ham, eggs were cold as they precooked.

Good facilities and location

Desk light blinked but nobody replace it.

It was near the expo center

Check in was so slow and Aircon in the lobby was off. After 1 hour or more of check in at midnight I entered the room and saw that there was hardly any toilet paper. No lotion in amenities, no hooks in the bathroom to hang towels or robes. Aircon turns off automatically in the middle of the night. Room was not cleaned on my second day despite me turning on the clean room switch. After my room was cleaned they still didn’t replenish my toilet paper. I had to call again to ask them to bring up a fresh roll of toilet paper. This is not a 5 star hotel. This is at most 4 star if not 3.

Breakfast, extra welcome drink and upgrade

Nothing much around except for JI Expo

Room ambient and view was good. Staff also very pleasant.

I think main lobby air con was reduced, so its quite hot there while waiting at the lobby.

Nice location , decent breakfast

No hot water sometimes , broken AC during first night but they fix it quickly

being indian, there was not a single item which an indian can eat except fruits and tea/coffee.

break fast

The room was nice and clean, they had a good breakfast spread. The staff was pleasing and welcoming.

I had a meeting with my customer. We went to the restaurant, however there was no air Conditioning. The staff said that there was some problem. So I was forced to meet the customer in the reception.The room also had issues with the air conditioning.There no restaurants nearby. One has to drive. The in house restaurant is too pricey.

Like Staff always very helpfulDislike Buffet for Sahur was not as the normal buffet no variety everyday same thing

Clean hotel, friendly and helpful staff

No shops and attractions within walking distance

The staff is very friendly and helpful most of the time

The lobby:Only one person working at the desk. We waited for 20min to check in. We were both very tired since we’ve traveled very far.No airconditioning at night.The room:Loose tilesBroken flickering lightDirty bedsheetsMouldy shower.The hallway smelled so bad I had to breathe through my clothes. Like damp and mouldySmelly towelsOne towel had stains something yellow and blood.No sorry or compensation. Terrible customer service.They changed our room but there was a dirty towel as well. We went back the lobby to return the dirty towel.When we came back to our new room there was someone in the room looking around without our permission. All he said to us was ‘’give key’’. I guess he wanted the key for the old room.BreakfastDirty table cloth.Very old expired food stale food.The stations were not getting replenished. We were there an hour and a half before breakfast closed.Same Arabic song on a loop during breakfast. It was agonising.The coffee machine was broken. The staff brought me and my partner a cappuccino with only milk foam on the top and black coffee underneath.Me and my partner stay in 4/5 hotels all the time because we work in the airline industry. I personally work in customer service. I am not easily disappointed. This was not a 4star hotel. I’ve stayed in 2/3 star hotels better than this.The staff is very friendly and helpful most of the time however tjey need work on the quality and quality control of the hotel.Disappointing Stay at What Should Be a 4-5 Star HotelMy partner and I, both seasoned travelers working in the airline industry, stayed at this hotel expecting a comfortable 4-5 star experience. Unfortunately, it was far from that.Lobby & Check-In:Upon arrival, there was only one person working at the desk, which resulted in us waiting for 20 minutes to check in. We were exhausted from a long journey and this made it even harder.

Clean and large roomGood breakfast with helpful staff

Sometimes the check in can take long time, the restaurant close at 10pm but I would expect more flexibility from a 5 stars hotel.

Service does not meet the standard of a hotel with stars.

No taste no choice of meat ( cold chicken sausage) salad bar is poor .Only put bath towels no face and hand towels as a standard for stars hotel. No staff told us before that we have to request.

كل شي جميل افسده تعامل موظف واحد

In fact, I feel that those who come through Booking do not receive attention, and I did not know the reasons. During this visit, I stayed twice at the Grand Mercure Hotel. The first time was somewhat good, and the second time I met Rizqi at the reception, and his treatment was not good. Although I had reserved a room for non-smokers through Booking, they said that there are only rooms for smokers, and tomorrow they will change the room for you. It was a bad night in a bad and unhealthy room. The next morning, I went to Rizqi at the reception and told him that I had promised to change the room for non-smokers, and he asked me to return at 1:00. When I returned to him at the same specified time, his treatment was not good, and he tried to waste what was left. Since my day, he seemed to think that I came to the hotel just to sleep, and he told me that there was no room for non-smokers ready, to wait in my room until I was contacted. When I insisted on the need to allocate a room for smokers and I stood there for more than two hours, he gave me a room. This indicates that his treatment is not good and that he deliberately wasted my day and reflected a bad and inappropriate image of the place where he works. Indeed, it was not a good day to meet and deal with this person.

The worse grand mercure i ever stay

The pillow smells very bad , ask to change only change 2 but the other 2 still smells very bad , day 3 didnt clean the room , towel also smelly , toilet also alot of fungus

Wifi was stable

Breakfast food standard & selection has dropped. Bed mattress not so firm anymore

Service and warmth of the staff. Especially the front office manager Ms Okta who is efficient and genuine.

Overall good!

All were good except the gym. The exercise machines are a bit dated and old.Upgrade the exercise machines and staff trained to tell other gym users to practice better gym etiquette.Eg one user came in from the pool not wearing any shoes. On another day, another gym user was playing music on his phone very loud. Staff should tell them to practice better gym etiquette.

Lobby is spacious and welcoming.

I was disappointed with my stay, especially considering the price, which is quite high for the quality provided. The room and furniture did not meet the standard of a 5-star hotel. Cleanliness was below average, with noticeable mold on the bathroom glass and floors. The furniture felt low quality, and surprisingly, there was no small towel provided in the room. Soundproofing was very poor—I could clearly hear conversations from the neighboring room, which impacted my rest.The location was also inconvenient, as it’s far from any malls, eatery or convenience stores, with only a few small factories in the vicinity. Overall, I feel that the property is overpriced and doesn't offer the expected value for what’s charged.

Wellness centre is quite nice, sauna, steam room, hot and cold plunge pools, gym.

Welness floor working hours start from 11 am, which is way too late.