White Tree Residence

Great and warm staff like Mas AliAllows us to put our frozen items in their freezerWe forgot to collect our rendang from the freezer on our last day and a lady staff did a service recovery by sending it to our in law’s house via GojekBedsheet is fresh and changed daily

Breakfast same each day, bread and guava juice.No laundry serviceRoom has mosquitoes Location not strategic

Spacious loft room, clean (daily room service), friendly staff, free water dispenser, still in walking distance to MRT train (20 min), yummy vegan restaurant next to it

AC switching off sometimes at nights, furniture a bit old

Friendly staff

Room without window view, non working fridge, squeaky bed

Great staff. Great facility. Great elevator. good wifi. Comfy bed

Minor things - At random times, something was making a tapping/dripping noise in my room. Maybe the aircon dripping somewhere. Enough to wake me up multiple times. Also, the shower heads could use some maintenance.

Location, friendly and helpful staff, unique design of the building, the outdoor terrace for my suite

Cleanliness of the common use kitchen.Kitchen utensils provided but no tissue paper provided at all. No dishwasher soap provided also.Wifi intermittently disconnectsCleanliness of the sofas in the room. Thorough cleaning of the sofa is required.Need to bring your own universal plug

The staff were amazing, making getting our food deliveries at all hours easy. The location was highly strategic as there were lots of food around and it was a relatively close walking distance from public transportation such as the MRT. The smart TV had lots of options which helped with the homey vibes of the room.

The second floor has quite a short ceiling and the AC didn't get that part as cold as the bottom floor. The stairs did get quite loud as we went up and down so there was worry that we were disturbing other guests,

I didn't expect much when I booked. But turned out, recommended! Will definitely repeat my stay. The staff were so friendly and helpful. The room was cosy and quiet. The bed was soft and nice. The bathroom was equipped with soap and shampoo from Sensatia which was nice. I could borrow hairdryer. The internet connection was decent. Around the area there were nice coffeeshops. Didn't manage to use the swimming pool or gym. Will do next time!

Asem II Street where the hotel is can be busy at times so calculate your trip well.

Strategic location and security staff were friendly and helpful. They have a small gym facility and swimming pool but I didn't try them.

Quite expensive for the service offered. The toilet was leaking on day 2 of my stay. The receptionist staff was unfriendly during the check-in. The lights are dim.

Staff were lovely and location great, price excellent for what you get.

Noisy on the street side and water pressure bad but both to be expected

Bed, pool and gym

Poor breakfast

the room was big and cozy. could be a bit celaner

was really loud and the electricity gone done several times a day on our firs room but wasn’t on our second visitthe Toilet on our first room was a bit dirty

Hotel cancelled our booking

We arrived at Jakarta in the morning and went to visit some friends. As the Sat evening traffic was heavy and it was raining, we decided to have dinner before heading to the hotel.Hotel called us 5.12 pm and told us that if we didn't pay by local bank transfer by 6 pm, booking would be cancelled.I didn't have any local card so I told the hotel that booking.com has had the cc information. Hotel replied that the cc is deemed void since the holder's name (my spouse) was different than the booker's name (mine).They said again that they would only hold the booking until 8 pm. If you know Jakarta's Saturday night traffic than you know you can't really change plans last minute. So I told them we were having dinner at our friends and it might not be possible to reach by 8 pm. They insisted that the hotel could only wait until 8 pmFYI this whole "rule" was never informed earlier. This was actually the second time we booked at this hotel, and we didn't have issue with our first stay. Had we received this information in advance we could've planned our visit better.The way things were handled were very unprofessional and unreliable. Totally disappointing since our first visit was quite ok.

Good

I wrote 3 mails and no answer. The breakfast option is sad at the moment. The cafe is closed. The road infront of the hotel is very loud.

Great location close to my dentist and nice eating places ?.

the hot water didn’t really work properly!

Aesthetic. afordable. mewah. murah. bersih.

Wifinya lemot

Adorable designs, definitely instagramable. not too big, but enough. They provide free water dispenser and shared kitchen. Friendly staff and wifi pretty strong (since i went there to work also). Location also good, you can find lots of cafes and resto nearby.

They only provide bathsoap and shampoo. Nothing else. Not even handsoap.They have signage saying that you need to call up and ask, but when i did, they didnt have it at the time So better bring everything from home

The room design and staffsAltough not all staffs were nice especially on my second day stay

The room was not clean enough, and the couch linen was dirty.Limited parking space, I arrived there late night and parking space was full

The design of the loft rooms are fantastic, very modern and hip. It gives uniqueness to the place. The place has Jogja/Bali vibe perfect for staycation!!

Maybe more amenities available, but other than that everything is pretty good.

The property cancelled my booking unilaterally.

The loft set up was amazing

The bathroom could do with a little work