Hotel Santika Kelapa Gading

Loved the location with a few places in the same complex you can easily walk to. The bed was comfy and the AC worked well.

FILTHY CARPETS IN THE HALLWAY. Seriously it looks as though they have never been cleaned!Bad smell in bathroom.

Location, Staff, Breakfast, Overprice for such quality

Room is old, Dirty is wall (never re-paint I guess)

-

On arrival I received a room in the 5 floor. The AC fan was making loud noises which lead to me receiving a different room. This room (350) was at the end of the hotel. On the way I could already see death insects on the hall way floor. These remained there for all my stay which shows that the floor is not being daily cleaned. In the new room the AC turned off every 30 min - 1h. I reported this but they could not get this fixed. The bathroom fan was also less active and this lead to all rooms being hot and having high humidity.On my first night I got bit by bed bugs in which I managed to find two of these insects.Around 22:00 o‘clock a „deep bass“ sounding noise starts all the way into the night. This makes sleeping without ear protection very hard. This noise might be coming from the arena which is located in this building.

Good location

The massage bed on 5th floor is too small,risk of falling.

Comfy bed, great shower, clean, on-site for the convention we were attending.

View of scaffolding. Varying rules pertaining to what was or was not acceptable in the hotel.

I though the lobby was nice, all the staff were very friendly and accommodating. The breakfast was wonderful with lots of seating. The room was exactly what you expect for a hotel room.

On booking.com the hotel says all rooms have a city view. Our room did not look outside at all. It was a cement walkway to no where.

Good location, clean and spacious room. Check in is fast. Free parking for guest.

Nice staff, strategic place, parking space, clean

I got the room above the gym room, the music very loud and noisy till 9.00PM

Good Location

Room Price is high against facilities

Three cockroaches in the room - Hygienic; is lacking in the bathroom - barely speaks English.. The hotel is in dire need of renovation.

Three cockroaches in the room Hygienic is lacking in the bathroom.The receptionist barely speaks English.The hotel is in dire need of renovation.

Staffs are polite and helpful but the facility gotta be improved a lot. WIFI definitely bad, can not use the wifi for work purpose.

WIFI Should have been improved

Arrived at the hotel and found out the bed sheet was extremely dirty with few brown marks visually and easily observed.Very disappointed because we had unpacked and were asked to move to different room.Furthermore no toilet tissue replaced ?

The cleanliness, the bed sheets, the towels, etc.

Breakfast was good.Clean bedsheets, room and toilets.Big Lobby

Some rooms doesn’t have any power point that can be use for those international traveller, eg. like rooms 312.

Disappointed with Santika Hotel that can't maintain the aircon properly.

The aircon is not cool in hot weather like Jakarta. Slept in sweaty condition. Terrible.

Stayed twice here and both time the internet connection have problems. End up I have to tethered with my phone to connect.

Relatively quiet room, efficient check-in. Nice lobby design.

Room window was looking towards a hallway - very weird hotel design. Breakfast was just okay - too many food options and the quality was relatively average.

Free breakfast ?

Motor parking too far and must need manual check ticket

The room is clean ang all the staff are so nice

No basement parking, so our vehicle will become wet when it's rain

comfortable bed. ok location. friendly staff

overpriced small room. the room wasn’t really clean.

Location, fast check in. Staff are very responsive. Breakfast good.

Wish they have dessert for breakfast.