Midtown Residence Simatupang Jakarta

Not coming for a second stay, but good for budget.

The 3 bedroom apartment was terrible - old room, cracked mirror and bath, bedsheets was not white clean, walls were dirty, furnitures were not looked after. We requested for room change and was moved to a 2 bedroom - which was ok. Was not the best experience after a 10 hours flight. It was cheap, that’s why.Staff were understanding, breakfast was expected.

Centrally located

The smaller apartment is OK the bigger one needs to be maintained

Things have improved since my last visit here in Feb23. Improvement in cleanliness, staff do understand English better, service is much better

Still expecting to have some better choices for breakfast, 3 days and both juices are same, all 3 fruits are same, though over all pleasant experience then past.

Not recomend

I recently stayed at this hotel booked 2 unit with 3 bedroom (family room), and unfortunately, my experience was far from satisfactory. Here are the specific issues I encountered during my stay:1. **Poor Lighting**: The lighting inside the unit was incredibly dim. With only a few small lamps providing light, it felt more like a cave than a welcoming environment. This really impacted my overall comfort in the space, making it hard to relax or even read without straining my eyes.2. **Cleanliness Issues**: The cleanliness of the room left much to be desired. Upon entering, I noticed that the floors were not properly cleaned, and there were visible dirt and grime in several areas. The bathroom was particularly bad; it had a strong, unpleasant odor that made it uncomfortable to use. I expected a higher standard of hygiene, especially during these times.3. **Kitchen Amenities**: One of the main reasons I chose this hotel was the availability of a kitchen, but it didn't meet my expectations. The kitchen was poorly equipped. If we wanted to use a microwave, we had to request it from the staff, which seemed inconvenient. Furthermore, there were no cooking utensils provided—just a few plates and silverware. It was frustrating to have a kitchen space that I couldn’t fully utilize. To make matters worse, the hotel has a strict policy regarding missing items. I was told that if I lost even a single teaspoon, I would be charged for it, which felt overly harsh and restrictive.4. **Lack of Staff Support**: When I attempted to address my concerns with the hotel staff, I was met with indifference. Instead of offering a solution or any assistance, they suggested I write my feedback on a comment card. It felt dismissive and unhelpful, as if they were not genuinely interested in resolving my issues. I expected better customer service and felt disappointed in their lack of willingness to address my complaints directly.

Location close to mall and toll..

Rooms too old and food in breakfast not many choices.

Clean and good room space

There is no boiler , WiFi is weak and disconnected many times.

Nice food, nice room, nice environment, nice gym, nice swimming pool, nice meeting place, and very helpful staff.

The shower and wifi are a little bit slow.

Nice kitchen and seems to be newly renovated. You can cook your own food via the stove. There is no microwave though. Refrigerator was big so you can stock up on food if you will be staying long.Master's bedroom was nice and cozy. Well lighted too. There is a work desk with chair that also works as a vanity. There is also a tv. Room is very spacious and cabinets are new. Single bedroom was a little dark with a table but no chair. You need to pull up the chair from the dining to be able to work. Room size is okay. Bed were all ok. Living area and dining area were all okay. The entire place is clean but there are signs of wear and tear in the walls and baseboards. It's livable but would suggest to stay with group.

I think the downside is the cleanliness of the pillows, blankets, towels. These were all quite battered and not very comfortable. Also found a bedbug one morning which makes me doubt the cleanliness of the bed. Pillows were yellowish showing signs of usage and age.

friendly staff

had used sandals in the room under the sofa. not cleaned properly. sofa was broken

I love the location and the space.

The couch is dirty. Curtains are dusty. I had to ask the staff to change the linen. I couldn’t sleep because I’m not convinced that the bed was cleaned properly. The towels were dingy.

location, food, staff

lack of small towels, no microwave, no detergent, no detergent for wash. Need newer pillows.

Very little!

It is very loud, the windows do not close properly. The bathroom has mould, the furniture are broken, cutlery and glasses only for three people (in a two-bedroom flat), the kitchen is empty, nothing to wash up or wipe down, stains and burn holes everywhere. No pictures, nothing to cheer you up.If you ask for something, it is refused!The management of this place should be ashamed of themselves!

Master Bedroom its satisfying, but bathroom, too much small flies and smell not good. Some stuff at kitchen not work properly, kitchenware minimum. Some dish dusty, no balcony, sad.

Big Refrigerator, Hot water, Washing machine was perfect. I get big room with dining table and Air conditioning, enough cold. I will rather more happier if my room had a balcony

clean enough and its worth the price

there are ants in the living room

room were clean, kitchen was without much facilities expect burner and 3 utensils

Need over al maintanance, bathroom door was jam, Drainage was getting blocked, cockroaches moving around in bathroom and bedroom, balcony lock was broken, staff doe not now much English, Breakfast manu was mainly local

Spacious room and broad facilities

Food service in breakfast were not variants

Good location, polite & helpful staff, and the three-bedroom unit were spacious.

The facilities in the unit are not the same as stated in the Room Detail list.Need to improve the room’s cleanliness

the place is old but clean and the staff are very helpful

only the staff in reception

not clean at all .. the sofa was very dirty .no hot water in the bathroom .

It was OK not brilliant

Thought it was expensive for an apartment that clearly is in need of refurbishment. Not worth 12million.Paintwork furniture beds kitchen all seen better days