ARTOTEL Gelora Senayan Jakarta

During my stay, I noticed a few areas that could use improvement. There was a strong odor in the hallway and room, and the overall condition of the furnishings felt quite dated. The room did not have a carpet, and amenities such as a gym, hand soap, and proper shower toiletries were not available. Additionally, the sink was blocked and required fixing during my stay.I hope this feedback is helpful and can be considered for future improvements to enhance the guest experience.

The location

The hallway carpet is dusty, and many vacant rooms are open

The staff were helpful and friendly. The breakfast was good - with a mix of local food and western options. I also like the location with walkable distance to MRT station, shopping malls, and park.

I stayed at this hotel 10 years ago and the room has not changed even with new brand. I was however told by a friend that some floors have already been renovated. The room I got was from the past. There were some stains on the wallpaper and the cushion on the desk chair was very worn and sank completely when I sat on it. There was no electricity outlet by the bedside and only one outlet in the room is versatile. It would have been nice if there was an iron and ironing board in the room. I usually like Artotel chain and hope all rooms will be renovated and modernized soon.

Very old, little dirty and expensive price

Strategic location

A frequent guest / visitor to this hotel for the past 20 + years and hotel remains the same. Location is great overlooking a large green area with stadium, and related sports facilities in the heart of Jakarta. This green area offers a restful ambiance and outlook that is restorative after what can be a hectic city to visit. Improvements to the lobby contribute to the spaciousness of the Hotel. Its location offers easy access to shopping at Plaza Senayan and Senayan City, and the MRT System to both north and south Jakarta. Staff are great, friendly and helpful.

The breakfast was acceptable but could easily be improved - Ambient temperature of boiling water for tea needs to be increased. Overall the hotel could do with some painting and decorating but all in all more than acceptable,

best location, opposite the sport complexes and park

building is a bit old, room a bit of smelly due to its age

The best thing is only the strategic location

The room is quite rundown, soundproofing is not really well and the rooms have bad smell like smokes and dusts.

Breakfast was so diverse!! And very nice selection from local cuisine to international cuisine! My partner liked it so much! Location was within walking distance from MRT and literally everything else. There are malls close-by for your restaurant or shopping needs. Pool was okay! I liked it! There's bathtub in the room.

The price of the stay. Check-in took a little time; I waited at the lobby for about 15-20 minutes. Also, check-out time was very strict; you can't stay for midday prayer. I had wished I could've stayed in the room at least until 12:30, not exactly 12:00.

Location very strategic, staff helpful, big room, large pool

Hallway looks gloomy with dim light and old odour

The breakfast was delicious, the staffs were helpful and nice, the room was comfortable and clean.

Maybe because it's an old hotel, the walls are getting thin so we can hear noises from outside. And the aircon is also a little bit noisy.

The location is in the heart of Jakarta and walking distance to the public transportation.

The room smelled musty, probably due to the aged furniture maybe. There were noticeable stains, possibly mold, on the walls and ceiling. Also there were a lot of mosquitoes, and the TV kept turning off by itself multiple times. The overall vibe of the room felt a bit spooky, maybe because the building is already quite old.As for the service, it was generally good except for one thing. I requested an iron to be delivered to my room at night, but even after multiple follow-ups, it was never delivered until I checked out the next day.

The location is excellence, near to sport area. The staffs are friendly and helpful. Many choice of restaurant and shopping center near the hotel.

i like the hospitality and facility like swimming pool.i got an upgrade room (bigger room) city view (not gbk view)

unfortunately the PABX not working so its difficult to order room service..the towel on the pool very strict only allowed 2 towel for 1 room (if family you have to think at least 3 towel)

portable aircond, very noisy, can not sleep at all

everything

Good

Carpet of corridor of the room is old, dusty and need to change badly

I booked at Artotel because it's really close to the GBK Stadium where a concert we had tickets to was being held. Excellent location! It's also a few minutes' walk from a mall, which has a supermarket, a Boots etc. Breakfast was great and had a lot of variety, with daily changes to what's being offered. There are 4 seating sessions for breakfast, which you can select as needed (from 6 - 11 am). We also had access to the lounge which served a buffet of snacks each evening. Comfy beds, great AC, amazing views, spacious room and bathroom (including a bidet spray). Staff were very friendly and helpful. I would definitely return.

Bathroom is a little dated and could do with some minor repairs/refurbishment. But this is just a minor issue, everything worked fine.

The location is walkable to GBK stadium and Plaza Senayan

The coffee machine was difficult to use and it splashed hot water while brewing

Staff is super friendly and speaks english, they open and close the door for you 24/7 ? room is clean, comfortable, enough space, for premium room you also get the access to the special launge zone, which is good too. There are bar and japanese restaurant in the same building. Pool in the territory

The hotel was dated with musty smell at the corridor but the room itself was clean. Food was ok but could be improved (taste and speed of service). Location was superb - within walking distance to GBK, FX Sudirman mall and Plaza Senayan. Good overall experience.

Location Staff at bar and restaurant

Not cleanThe hotel Need renovation. Molds are everywhereStaff at reception are mostly too flat faced. More smile wouldnt hurt