JW Marriott Dongdaemun Square Seoul

Amazing staff, extremely helpful. Terrific concierge service. We asked for a reservation and the concierge stayed on the phone for an hour to make one. Perfect location, highly walkable key city locations and subway service.

Good selection at buffet and very nice fb manager and all the chefs were nice . Lotsa variety of different cuisine only glitch was closes at 10 am sharp think timings could be extended .Ms Amy from front office team who checked us in deserves to be promoted as she can communicate well with guest be proactive and offer options . English was very good and she is an assess to the hotel . One of the bell boy outside was very friendly abd helpful and housekeeping lady was very kind . Overall good staff but maybe English communication should be better as could not understand few people .

Room service had no options for vegetarians and we had to request several times and meet fb team till they understood the whole concert of vegetarians and no egg no fish etc . Duty manger was bit rude once Mr Frank when we requested for food substitutes for egg options as if we trying for free and later they offered us a comp meal which we could not fit in due to departure .

Great breakfast and amenities (incl indoor swimming pool). Staff is helpful. Room is large and super confortable.

We were on the 3rd floor and the room had zero view which was disappointing.

Perfect location attached to subway station, wonderful view, comfortable room. Great pool and fitness facilities

Needs to have plugs/charging station for each bedside table

JW Marriott Dongdaemun Square Seoul is a lovely hotel and the staff are absolutely amazing - it is a lovely clean hotel and has everything that you need. Rooms are immaculate, we had a corner suite with wonderful views. House keeping staff kept the room immaculate and all the staff were extremely friendly. Breakfast was lovely with plenty of choice and we ate at the steak restaurant for one meal which was perfect. Probably one of the nicest hotels that we have stayed in.

Very old and dirty

Room is very dated, floor was very dirty with lots of damage and scratches, bathroom looks unsanitary

Its ok , good location. Staff is really friendly :)

Interior is not my style. Quite old style:(

Breakfast, exec lounge and the room

Comfortable beds, great breakfast.

Shops in Dongdaemun close early. So plan ahead. It’s unlike Myeongdong.

Great hotel and staff were wonderful.

Wish it had been closer to Myeong-dong although the property was right next to the subway and only a couple of stops would have liked to be able to walk

Clean

They let me buy the executive floor where service is open once only in the evening ( breakfast is served less than the regular one)

I like its location for its convenience to shopping malls around Dongdaemun. It was our Anniversary stay and we were surprised with welcome gift and snacks, which made the stay still pleasant. The level of service for its staff has lived up to Marriott's standards.

I had an opportunity to stay in Le Meridian Myeongdong, also under the Marriott Group of Hotels during the earlier part of my S. Korea Trip..Hence, I was able to gauge the difference apart from these 2 hotels. JW Marriott is an established hotel and I suppose it has been in operations much earlier. Generally, it is an old hotel and the facilities were ok compared to other Marriott Group of hotels in other countries. They did room housekeeping and we came back only to realise we had 2 shampoos and 1 conditioner (missing body shower gel) halfway during our bath. Another surprise came during our last night. Once we turned on the shower, the shower head was detached. It was faulty. The staff did a quick damage control by replacing the shower head. Overall, having to stay in quite of few hotels by Marriott group of hotels, we didn't expect such incidents from happening. Was disappointed and hope our future stays will be a much better experience.

Great location, very close to subway, excellent buffet with plenty of choices, and the staff is very attentive to your needs.

location is excellent for priced valued shopping,hawker food night market. Easy access to Seoul CBD, hot spot shopping by subway station. l like to visit Seoul next November!

Korean language hard to read, sound !inconvenient to use translator!

The location was good with many things around to eat and shop. The staff were very friendly and a go the extra mile to help. Room was big and modern.

We were on an executive corner king suite. It was lovely and spacious . Perfect.Breakfast was exceptional—-an extensive selection of Asian dishes which were delicious and beautifully presented. All of the staff were lovely, knowledgeable, and responsive to our needs.

I was bitten on the leg by a bug on the bed and felt extremely poor

After staying for two nights, I was bitten on the leg by a bug on the bed: redness, swelling, itching, and blisters.

Breakfast was amazing, room was huge. Like that has two toilet.

I didnt feel any personal touch, or hospitality enough from hotel. Staff was kind but as we went this hotel for special occasion. Only this hotel didnt treat us special.

Excellent location, ample room with excellent equipment (including nespresso machine). Excellent bathroom. Very good breakfast, an excellent Grill restaurant within the hotel premises. Hotel has direct link to metro station making it very convenient for conmuting. Very friendly staff.

The hotel has everything and it is all excellent, but the staff stood out for their friendliness, helpfulness and professionalism.