Swiss Grand Hotel Seoul & Grand Suite

It felt like a nested fancy mountain hotel. While that did force us to plan our outings more, it was rather relaxing.

The first room had a weird smoke smell to it. After some further research, this could be due to poor ventilation in the bathroom.

lots of room for a nice price. Service was very responsive after requests. The master sink was clogged but maintenance fixed it RIGHT AWAY!

When booking, it wasn't clear that the larger rooms were under separate management. Front desk was not too kind about it. Disappointed the 1st night. Thermostat too high. NO wi-fi in our building. Dated. Had to ask for towels since there were none.

There were some very friendly and helpful staff members that made our first day in a new country very smooth and comfortable.

At first the location seemed like it was too far from things but once we got to explore, there were some nice spots including a waterfall nearby.

Clean room, comfort linens, great buffet restaurant,easy parking

Location far from sightseeing

The hotel owns other buildings on the same site, and are putting guests into those worse quality properties.

The hotel is using the nice photos of the lobby and main hotel to make you think this is a nice hotel, and then putting you in other apartment buildings to the side of the main hotel once you actually get there. I don't often write reviews, but I want to warn others about my experience. These properties are old, smell poorly, and are not clean. My room had multiple areas of mold infestation. In addition the property is far from a metro stop and inconveniently located. The property is difficult to deal with trying to get a refund. They are advertising this as if it is a 5 star hotel, but the room they put me in was falling apart and moldy, definitely no 5 star experience.

Great breakfast, very spaceous and comfortable Exec room. Not too hot, not too cold.

Could have more towell rails or at least hooks to hang a towell or shower cap on.

I liked how the room had kitchen facilities if we chose to use them. I also appreciated how I was able to open the windows as the room was hot.

When we went to extend our stay by a day, the price doubled!

The staff was very friendly and helpful. We originally had one of their apartment swuites but there was mold all over the bathroom, they let us switch to the main hotel.

We switched the the main hotel because of mold in the bathroom of the apartment suite, they did not provide any discount for switching to a smaller room.

The room I stayed in was spacious compared to similar type rooms in other hotels in Seoul. Free parking for all visitors!

Big space

No house keeping service (only ones a week)No water provided. No bell boy service to take bags at check in and on check outFar location from the city Many lights not working

friendly stuff

Too old, looks like the building going to collapsing soon. Walls, ceilings, floor are about to collapse

For business reasons, other staff n business contacts stay in this hotel.

Distance from the city far away.Horrible breakfast.Cold staff attitude.

Spacious apartment, good breakfast, easy access to public transport and other amenities.

There is no internet in the apartments

Quite, peaceful area location and close to freeway for transportation to city and airport, proximity towards the DMZ.

As we had booked for two rooms for three persons, not knowing they had given a us two bedroom apartment across the hotel which they manage. The issue is, they did not provide a porter to carry our luggage across the freezing cold weather outside to the apartment block which was 100 metres away around 9pm at night.Being a Five Star Hotel I did not expect this sort of service from this hotel chain.

Not much

It’s very old. The ceilings in the bathroom are rusty, wall paper falling off.

I like the location The staff are freindly

- No free wifi, we are in 2023, and a facility with no wifi is super worthless! Also it was not mentioned in the website or during the check-in- VERY old version of tv, no netflix or connection to the internet! - The bathroom is so old and has no bidet - The furniture is very old and outdated, many lamps didn't work too - very expensive price, which does not reflect the value of the money- Limited access to electricity sockets- Cleaning service went from two times a week to one time each 2 weeks, which was not mentioned in the website or during the check-in

The deli had very limited breakfast items; the old restaurant on the ground floor is closed and no longer used, a pity, We did not try the buffet.

The full restaurant is no longer open. Lounges are closed or not in use. Hotel no longer provides wash cloths in rooms. I have stayed in this Hotel for many years when it was operated by Hilton (from 2010 up until 2019) and chose the Swiss Grand because it occupies the former Hilton property. I regret I was very disappointed - restaurant and bar / lounge closed, it seemed the property was only half-open. I regret I am unlikely to stay there again; I will seek a more fully operational property for my next visit to Seoul. I am really sad, as this was my go-to place to stay for 10 years, but it is not the place today it used to be.

the view was great and very quiet

Concierge was friendly to foreign people but to local was so rude. Didn't explain any of their facility just pointing out the sign to read. Service needs to be upgraded this is 5 star hotel, a motel has better service than this one. the swimming pool people were taking videos which was very unconfortable but the life guard did nothing.

Space

No wifi connection without extra charge. No adequate dailies supplies. You need to sollicite toilet papers at a reception in a building a block away after 6pm. Receptionists are so disengaged. The building were so horribly maintained with water leaks everywhere. Several giant cockroaches were observed. No arrival supports (indicating reception area, no luggage handling supports(It meant to be a survive appart so it is natural to expect large number of suitcases). And the most importantly non of these details were communicated prior to the arrival.

Nearby bus station, close to some fast food franchises, you were restocked with your everyday needs at 9:00.

Wifi is for an additional fee. Reasonable value for accommodation. If you want to stay it should only be to sleep and leave for any activity.Old antiques furniture, breakfast buffet in another building.The apartments were in another building far from the hotel building.The airport bus shuttle station was suspended during our stay.