Four Points by Sheraton Shanghai, Pudong

Great location, with the train station right outside the door. Perfect breakfast with something for everyone.Very friendly staff.

Nothing to complain about

The room was very clean and nice. The staff were amazing and so helpful with the stay and answered all my questions. It’s not far from the Bund. They offered both western and a Chinese breakfast and that was very nice.

The location of the hotel is within easy acess of the metro. There is a mall nearby where there are restaurants to eat at. Walmart is also within walking distance

1. I got a disabled room where the mirror was quite low and it also had a connecting room. The neighbour was smoking so I changed rooms2. The final 2 days of my stay we did not have water in the morning. This is the first time it has happened in all my stay here3. Unable to claim points because i did not book in the app and booked on booking.com

The location and the lovely lady that cleaned our room

Stuff are not friendly at all. Also needed to use of translator … our first room was joint room with a door that can be easily open from both sides and every time someone touched the door from the other side we would’ve jumped and feel not comfortable in our room so we asked to move…. After we moved, In the second room the heater was overwhelming ad the room was to hot so when I was trying to put on cooling it didn’t worked and still keep blowing hot air. when we ask about it we were told that the air condition is not working even though the room advertised as having air conditioning .. and even when we turned the heater off it kept working and blowing hot air into the room to the point where we needed to have the window open the whole time so so of course we were exposed to the noise from the outside. At some point we even ask for a fan so we will be able to sleep… on top of that the fridge was not working and it was replaced by a new Fridge …. The minute the booking finished we moved to a new and better hotel will never go back there.And to some it up thy charge us more than the booking price saying that it’s because of taxes even though I showed them that the price online was saying including taxes… On top of that on my last shower there just before we left I cut myself on a broken tile exiting the bathroom Will also file a formal complaint with booking.com and go without saying online social media….

next to subway

was hard to find initially, there were 3 hotels together, confusing

Good location, friendly staff,The room is clean.

Situated at a more quieter residential Pudong area, away from crowded Puxi.Accessible to subway - less than 5 mins walk from Tangqiao Exit C. There's a mall nearby with good F&B for good food choice. There's even a Haidilao & Watson.Breakfast was good, can meet most of our requirements.Spacious room & bed is comfortable, good TV channels.

The hotel looks bit dated, although able maintain their standard. Gym is the only facility is be available, not sure if due to low peak season now.We thought the mall is next to the hotel, thus we were a little lost when we first arrived.It is next to Sheraton Hotel, which is next to Four Points. Didn't use their wifi due to no VPN.

Buffet breakfast was amazing, both Western and Chinese food. Fast and efficient laundry service. Staff was helpful for this Western visitor. Lots of shops in the neighborhood.

Wifi was spotty. A restaurant that was listed on their site didn’t exist or at least I couldn’t find it. Room service options were limited.

it was ok somehow

The hotel is a bit old and needs restoration, particularly in the lobby, elevator, and the bathrooms in the rooms.

Staff name Kavin and Fanny are very supportive.Good location nearby Metro.

1. Good location 2. Clean and neat3. Complementary toiletries

Very convent for food and transport.

Now there is no health spa. The 4th floor health has been closed down.

front office staff is totally unaware of English very tough to deal with them.internet/WIFI service was worst and we were not getting connected even after several attempts.

bed was confi

Room was very small and not very clean - old furniture - room fare from each other and very small

The room is always super clean

The noise coming from the next room which it’s a staff room, they disturb my sleep also their is less options for halal Muslim food

The manager is very helpful and he helped find a room for me despite my early check in

Location is great and the room is good with this price.

Breakfast is not yummy.

Really good experience, I was travelling for business and the hotel provided a free shuttle bus to Shanghai Expo center. Breakfast was complete, maybe is better if they add some cheese too. Staff was kind and helpful. Location is close to the subway.

clean comfortable hotel. very nice

staff a bit rude. i asked the concierge to call me a taxi and he told me to go and stop one on the street.

The buffet breakfast is fantastic. The shampoo, body wash, the body lotion and toilettes are great!

The staffs can't speak english at all!! The front desk can't speak english and they are giving us hard time to negotiate.