Novotel Suites Shanghai Hongqiao

Great and very helpful staff.The breakfast was very rich and delicious with many options. The rooms were very spacious and clean. The supermarket and the many eateries within the hotel complex made the stay very exciting and enjoyable.

The nearest metro station was way far and had to use a taxi all the time

Duplex room. Living area groundfloor, rest area upper floor. Two bathrooms

Nothing to complain

Huge but dated rooms. Clean and comfortable

Dated rooms

NO BREAKFAST. LOCATION WAS GOOD AS WAS THERE TO ATTEND NECC

BEING APARTMENT SHOULD HAVE SOME CUTLERY, CUPS AND SAUCERS AND MICROWAVE AS BEING VEGETERIAN HAD PACKED FOOD BUT UNABLE TO EAT

Nearby CMEF expo

Basic amenities no kitchen items in the house

Every thing you need next to you resturant, cafe, supermarker, spa and gym in the same hotel

Every thing was far from the suites to go like nanjing road the bund malls and many thing every thing you have to take a taxi and each place is 30 minute to arrive

Clean and modern, the rooms are more like mini apartments, with lots of space to work, eat, relax etc. Two levels, with the bedroom on top of living room. This allowed for huge windows and a feeling of spaciousness, but has some practicality concerns. Lots of shops in the hotel building, supermarket, convenience store, lots for food (and good). The hotel had robots to bring orders to rooms. Apart from the hi tech vibe, they worked remarkably well.

The gym was abandoned, messy, no water, no sanitizer and unclear which towels were clean and which used. Pity, because it’s decently equipped.The room may have been spacious, with lots of room to work or rest, but two levels and relatively steep stairs meant some practicality issues and need for caution.

Location at a small mall with many conveniences. Large suite room at reasonable price.

Location of room was far from the lift lobby.

Spacious rooms, great breakfast, good gym

Hard to communicate with staff since they hardly speak English (with exception to Anna who was very helpful)

The bedsheets and towels were very good.The room turned out to be a studio apartment. Many restaurants and supermarket attached to the hotelSelf service laundry with automatic detergent administering machine

Back flow smell in downstairs shower. It went away when we used the shower several times

Nice and clean.Very nice stuff. Congrats to Anna on assisting with the local apps. She is very kind and helpful.Breakfast is fantastic ?

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I like the toilet. It’s 9 Celsius degree outside , cold and you will have electric toilet to warm up and touch free . This is really good .It’s Near the location I want to visit , shanghai national expo convention center, only few mins to there. The room is big.

The breakfast is not really so good , but it’s okay . The hotel should re-design the entrance of restaurant to prevent cold air outside. Cold air outside made the food getting cold. I took the potridge and hot milk but it was not hot , it was cold . The wardrobe : the hotel should I stall the dim lights inside. It was dark when I opened .

Split level suite, have to climb stairs to bedroom. Large, very open room. Easy check in and check out and pretty short taxi ride to airport or train station in the morning. They have a good small supermarket downstairs for evening snacks and food.

It's a good transit hotel, but not much to do at night in the immediate area with limited things to do at night and places to eat.

Everything was good except the check in . One of the guests waited 30 mins as they couldn’t find a booking . To use the WiFi you need a Chinese mobile number to register so not convenient for overseas guests .

Nothing in the hotel

I need to complain to Booking.com for suggesting this hotel. It is not worthy of NOVOTEL name. They do not have laundry services, rooms are not cleaned properly. no one could speak English and it was terrible. I wanted to get out but i couldn't because the money was already debited.

Location is great. Room is big and clean. Personal is great.

Lovely room. Clean and spacious. Felt warmly welcomed by staff. Very close to the station, so a nice stay if you are traveling.

Nice breakfast and very clean. Humble staff.

Great rooms , low price

Location wasn’t the best

I was there for a night to transfer from airport to train. the room is HUGE and totally out of my expectation and there is a supermarket right next to the hotel which request 10 steps to walk over and soooo many choices.

so far nothing