Pullman Shanghai Xuhui

Excellent quality and location.

Restaurants are overpriced.

I like the room , very nice and clean And view

Location

I won’t stay here anymore although they offered a suite for my next stay to apologize.

The staff were crazily rude for no reasons. I’m a native mandarin speaker and had no problem communicating with them. But still I had to report the issues two times to the on duty manager during my only two nights stay because I got no help and was asked to do it myself when the room had problems. When the clothes rack fell on me and my charger fell into the gap between the wall and nightstand, I requested help twice, they asked me to do it myself at both times. And I had to explain myself that I couldn’t put the clothes rack back and I couldn’t move the nightstand to get my charger and they helped me reluctantly. I highly doubted why it had such a high rating on booking.com. If it was because they treated non mandarin speakers nicer, I recommended those who speak Chinese avoid this property.

The hotel has a great location, just a 5-10 minute walk from Shanghai South Station Metro. It’s surrounded by various shops and eateries, making it very convenient to find food. The transportation is convenient, and the area offers plenty of dining options. The room is clean, spacious, and well-equipped with standard hotel amenities. You can order food delivery to the hotel, and there’s a food storage locker available. The fitness center is not very large but adequately equipped.The hotel gives off more of a hotel-like atmosphere rather than a homey feel, possibly because the staff follows standard procedures without going beyond expectations. The staff’s service is somewhat rigid – not bad, but it doesn’t exceed the usual standards, which makes the stay feel less warm compared to other places.I didn’t really want to mention this, but it needs to be said. The staff, even the supervisors, often seem unoccupied, mostly engrossed in their phones. Sometimes they are so distracted that they don’t even notice when guests are standing right in front of them.The staff will only assist when asked or prompted – they never proactively offer help or inquire if guests need anything. To be clear, I’m not referring to paid services, just basic assistance or hospitality that you would expect at a hotel.

Located just a 5-minute walk from the subway station, the rooms are clean and comfortable, the breakfast is plentiful, the service is professional! Coming from NYC, highly recommend.

Location was good for what we wanted

Nothing like the level of previous Pullmans I have stayed in before! Rooms smelled of smoke & were dated.Bed was very hard & uncomfortable.Only restaurant open in the evening was Japanese, despite there being 3 restaurants total in the building. Couldn’t find a bar which was open.Facilities were there to class as 5 star but it was not operating as one.

Very good food , place and a lot of items.

The internet wifi was really bad

It’s great hotel with clean room and convenient location. Excellent function such as swimming pool and gym room.

Air conditioning was a bit weak. I felt sweaty in the room when outside was 26c humidity.

A little out of the way but subway and excellent shopping centre close by. Will definitely stay again.

Staff friendly and helpful. Breakfast very good. Communication was efficient. Easily supplied extras such as a wheelchair for my mum. Room had good view.

It was a good stay. Nothing much to add here.

Breakfast was ok, many options- Chinese and international cuisine but nothing out of the ordinary. Staff was pleasant and helpful in spite of the language barrier. There are good dining options at the neighboring building.

I booked an executive room with lounge access. Upon checking in, I was told that the lounge was under repair. Wished I was informed of this at the time of booking as I would have skipped that option and saved a couple of hundred USD (Stayed 6 nights). The hotel is a bit far from the major sites so yo'd have to factor that in. There are however some tourist sights nearer to the hotel like Qibao water village.

The hotel service is good in generalEspecially the housekeeping at the room no. 1212 during 11-15 September is very nice and friendly, wonderful!!

Excellent location, near South Shanghai railway station metro, nice food options nearby

Costly , very poor English understanding

Excellent breakfast, comfortable room, well located.

Bar closed too early and swimming pool closed throughout my stay.

Breakfast was ok 7/10, beds were comfertable

location was bad, service was not so good

Good location near South Shanghai Train Station. Very good service.

First room had a bad smell, but hits quickly moved us into a better room.

Brilliant location, easy to get to the metro station and also great spot for find while driving. Love all their staff at the reception, very welcoming and friendly. Quiet at night and very convenient to park the car.

Great choice for breakfast and suits a western visitor too. Room a good size and very clean. Good location, close to the metro and some coffee shops. Staff friendly and helpful. Easy for didi to stop and pull in. I would definitely stay here again.

Small wardrobe for two adults if staying a week and you want hanging space. Not so many coathangers.

THE WORST

One of the worst hotels I've ever been to, falsely claiming to be a 5-star establishment. I have no idea how they obtained that rating. Upon entering the room, there was a strong odor of urine. The corridors were filthy and smelly as well. I won't even bother describing the overall environment, as it barely met the standards of a budget roadside motel, let alone a 5-star hotel. I tried placing an order for delivery and requested the front desk to have it brought to my room. To my surprise, they informed me that they don't offer such a service and I had to pick it up myself. Originally, I had planned to stay for two days, but I immediately decided to check out. I inquired about checking out around 18:00 and was told that it would result in a half-day charge. However, upon checking out at 17:00, I was informed by a female staff member at the front desk that the policy was to charge a full day if checking out after 16:00. Despite showing her the chat record from my booking platform, They were still unwilling to assist me with a half-price checkout. They even asked me to contact the booking platform myself for a refund and then proceeded to charge me for half a day. If this hotel can claim to be 5-star, then other hotels in Shanghai must be rated at least 10 stars. I have blacklisted this place and this will be the first negative review I write online.

Very clean, excellent international breakfast with lots of choice. Staff very helpful. Location great, short walk to metro station and a reasonably shortish didi ride into town.

Not lots of wardrobe shelving for two people for a week.