Crystal Orange Hotel Shanghai The Bund Jinling East Road

Location isn’t that far from my meetings locations

Towels were old, bathroom extremely small , noisy area , lights aren’t all on ;many need replacement, after cleaning the room they never change the used coffee cups they kept them as they are

LOCATION - Close to The Bund and to most of bus and train stations.SERVICE - We got room upgrade, with a window view without any additional costs. There is free dinner every 8-10pm. The towels are replaced everyday. Water, coffee and softdrinks are replenished everyday. Laundry is also available, for free.STAFF - The staff are kind and helpful.

WIFI - Our room is located on the 8th floor, and somehow wifi is not working. We had to use our own mobile data throughout the stay.CIGARETTE SMOKES - It says 'No Smoking' but as soon as we enter the room, we can already smell cigarette smokes. Especially during early mornings, the smell was so strong that it made us wake up from our sleep. We found the remedy on our 4th day of stay by adjusting the aircon to its maximum lower temperature. It somehow helped but still there are times we can still smell the cigarette smokes.

Located in downtown, close to where ever you want to go. Open cafes and shops until late. Safe.Very good breakfast. Clean.

The location was great, very close to the train station. The rooms were a little small and could be cleaner. The most amazing part was the amazing staff. They were all so helpful and patient. This was our first stop in China so we had alot of questions that they helped to answer (Taobao, Meituan). The laundry service was amazing, they even fold your laundry neatly. I wish they would make communcation a bit easier perhaps through wechat.

location is good

staff were fast and kind, location is very close to good view of the city

The lobby room was very nice and free stuff over it. Also you got some little free stuff in the fridge. I was carried well. The breakfast is also nice

There were couple of bugs walking in the room floor. I think, over there should be some evaluation

The place is pretty clean and the hotel is quite automated for a mid-range category. I.e, they have robots for room services, centralized controlled ambient lights, laundry facility, etc.

The room is probably way too tech-savvy for us who do not read chinese. We had a hard time looking for the main light switch, which is found all the way at the bedside table. Otherwise, it's all OK for us.

The actual room and bed sizes did not match the advertisement. When we raised the issue, the hotel manager refused to speak with us or offer alternative arrangements. As a result, my family including 85-year-old mother had to walk along the street searching for another hotel. This was the worst hotel booking experience I’ve ever had—it completely ruined our family holiday in Shanghai. Despite being a major hotel chain in China, Orange Hotel Group’s staff failed to distinguish between a full-size bed and a double bed. Their poor customer service and misleading advertisement forced customers like us to bear the consequences of their mistakes.

Location was great, 1 km away from all the main turistic areas. Metro station just one block away. The rooms are comfortable and clean.

The toilet had a bidet. The shower water pressure was strong and the water was able to get hot relatively quickly. The shower offers two types of showerhead: the handheld movable type as well as a fixed ceiling mounted overhead one that rains down on you. They gave free water bottles every day. There was an on-site washing machine and drying machine for free; although, you have to wash and dry the clothes yourself. They did fold my dried clothes unexpectedly when I left them in the dryer too long. They have a gym. The Wi-Fi is decent, but it doesn’t really matter because of the Great Firewall of China. The TV they include is very big. They offer a fridge small enough to hold drinks. The location is so very close to a subway station.

The location near the subway.Very comfortable bed

The staff do not speak English not even the basic words.The hotel is located in an area with many ongoing constructions that makes to feel and see the dust and noise.Room with interior view is the best choice.

Good location ie 23 mins walk to Yuyuan garden. Friendly staffThe closest metro station is 3 mins away

Toilet is a bit cramp

Room was tidy

Aircon did not work, very hot in room, had very bad sleep

Liked the location, friendly staff, and comfortable bed!

Didn’t like that we got a room with a false window (window facing an interior) and therefore no natural light

Location is great and breakfast is OK though it is primarily Chinese food. The staff are friendly but do not speak English. However all simple issues are easily resolved with a translation app. The hotel is quite new, airconditioning works well, there is everyting you might need for a short stay.

There is no bar or place to eat in the evening in the hotel itself but I it is Ok for a small and inexpensive hotel. Just need to bear this in mind of you plan to arrive late. My room (and I think other rooms on the same side) had no windows that would look out to the street (there is a window that looks out to some artificial indoor garden) which was Ok for just a couple of nights or for someone who does not care about real daylight like myself.

the service is excellent. helpful and try to fulfil every single requests

The staff are very friendly and helpful,, also the location of the hotel is near most activities

There location is near by metro entrance. Very nice hotel with friendly staff

Simply everything great in this hotel specially the general manager she was absolutely fantastic

Nothing but need to attach hips water cleaner for muslim guests to pray

Very good