Chateau Star River Pudong Shanghai

Fantstic decor and high quality aminities and construction

Ability of Staff to communicate in any foreign language , far from activities

Very clean and lavish. Beautiful architecture and decor

Difficult communication as staff is mostly Chinese speaking

the room size is satisfactory.

communication-English is not available.

Huge and cozy rooms

There nothing like a bar or lounge area, to spend a time, but it’s ok, there many places around

The room is very nice. The staff are very nice.

The room was very hot (27 deg C). The air conditioner does not work. Called front desk, they offered to provide a fan. This is not an acceptable or sensible solution when the cooling system does not work, Spoke to duty manager. He said all that the air conditioning to the room is turned off. I Demanded to refund my accommodation and moved to another hotel.

Really friendly staff, very spacious rooms for really good value. Xiao Zhao in particular made the stay comfortable and enjoyable

the hotel looked very impressive. The room was nice and spacious. Staff were polite and friendly.

Great breakfast, quite helpful crew, good location with easy access to subway.

Wifi was slow

Breakfast had a wide spread and the seating was luxurious too. The hotel lives up to its name Chateau Star and is really massive. The rooms are very big and spacious and luxurious interior. The hotel gives the feel of Royal family and treatment is as good. The location of the hotel is ideal. The entire staff is very courtious and soft spoken.

Nothing about the hotel or the luxury or the location can be criticized. Its a fabulous hotel and highly recommended. Worth the amount anyone can pay for the stay.

Excellent experience and fantastic staff. Superb variety of facilities, swimming pool is for lengths/exercise not relaxation.The staff went above and beyond supplying us with a packaged breakfast as we had a 4am start to catch our next flight.30 minute taxi to airport.

I wouldn’t come back

No English spoken at reception Wouldn’t accept Amex. Ac did not work Breakfast poor Wi-Fi didn’t work Expensive Decor gross Basement smelled damp for Breakfsst

The architecture of the building was really nice especially inside; looked very luxurious.

My experience was much worse than I expected. I am comparing with Courtyard by Marriott Suzhou, or Sheraton Shanghai, which are at similar price level. No staff could speak English which made communication hard. The room was spacious with luxury towels etc, furniture was old style but was nice; however, I could not open the balcony door to get some fresh air, and the air conditioner was not working at all. The room was always very warm and without fresh air which made my time in the room miserable. Breakfast should have included more bread types, and I had issues in finding a table in the morning. The staff was slow (or maybe not enough staff) to keep up with cleaning the tables. There was only one coffee machine for the large breakfast area but it was very old and looked pretty dirty; probably with a lot of dirt/lime inside; definitely not acceptable. Pool was another big disappointment. I wanted to use the pool during weekend thinking that it was accessible, but it was always busy with children swimming classes and the dressing room, the passageway to pool was pretty bad in terms of hygiene as families would walk with their shoes to watch their kids. Finally, I am trying to get an invoice for my company, and it looks like even this is challenging which was straightforward at other hotels.

Nice place and staff, one of the receptionist was very helpful and could speak English..The area is quite, green and luxuriousRooms are big, clean and with great views

unfortunately their are no supermarkets or pharmacies You can reach anywhere by taxi, but it takes time to reach tourists places

The hotel was amazing, the breakfast was good. And the room was very specious, clean, and immaculately furnished. The mattress was very comfortable. The staff at the reception were very helpful and friendly. Highly recommend.

Property is big but with everything old times interiors.

No one wants to speak English, checking process took 35 mins, Check out took 20 mins. They have mentioned that Shanghai New Exhibition centre is 5 mins drive, this is wrong. It takes 18 mins by Cab one side. The metro station is a long walk of 10 mins to hotel.

Big size rooms

No one staff wants to speak English, checking process took 35 mins, Check out took 20 mins. They have mentioned that Shanghai New Exhibition centre is 5 mins drive, this is wrong. It takes 18 mins by Cab one side. The metro station is a long walk of 10 mins to hotel.

I'm not going to select hotel with reviews and photos.

There's the only one staff (Bell boy) speaking English so it took me extra time to communication with staffs. and everyone looked unhappy, no smiled. Though entire hotel is Non-smoking but smelled like smoke. Actually, one guy was smocking just right at the lift bank at 16FL in the morning. And wifi connection was not stable that I had to use other room# and somebody else's last name to access.

Comfortable room, good view of the city with balcony doors.

Balcony doors locked permanently.. no restaurant open after 10:00 . Not close to city Verm

The room is spacious and comfortable.

It would have been easier if the staff could understand English so it's easier to communicate.

Location was convenient.

My room's AC did not work properly, I was warm the entire time when I was there. Really disappointing, despite complaining about the same in the initial few minutes of checking in itself.