UrCove By Hyatt Shanghai Lujiazui EXPO

The place was like home . The staff where helpful even though they don’t understand English but they try there best with you to help you ! The rooms were nice I liked the robot and the laundry room the most !

The house keeping was not clean ! They do all the cleaning but they don’t remove any thing from the table or the floor like a paper or a sweet or empty Pepsi can or the tag of the new shirts they will keep it as it is !

Noisy neighbours despite "soundproofing" & constant cigarette smoke in a non-smoking room

If you want a non-smoking room, this is not the hotel for you. Despite being on a non-smoking floor, there were people surrounding our room smoking, and cigarette smoke came into our room through exhaust fans that were evidently shared with adjoining rooms. This is a health hazard for anyone with asthma or other breathing difficulties. There was breakfast provided in our booking - paid for ahead of time. The breakfast was fine, not bad, not good, just fine. The service was entirely terrible. I was accused of not having paid for the breakfast (documented ahead of time). Once this was proven and clarified with the confused staff member, no apology was offered afterwards. Comically bad service. It is very surprising that the Hyatt allows it's name to be used like this. But here we are. I highly recommend staying at any other hotel.

Modern. Clean.

Bf was poor. Slow clean up and top up

Staff friendly but all with poor English making communication difficult. Breakfast very limited selection. Cold eggs and coffee undrinkable.

It's not a Hyatt property. Only use Hyatt name. Parking terrible. It is difficult to locate the hotel and access horrid. Do not recommend.

Spacious, clean, and breakfast selection is good because combination of western and Chinese. It’s also come with free complimentary soft drink daily..

Everything is good and the staff is friendly, the breakfast is nice with selection of Chinese and western food

I had an excellent stay at this hotel. The staff was incredibly welcoming and attentive. My room was spacious, clean with all the amenities I needed. The location was ideal, within walking distance of popular attractions and great restaurants. The breakfast buffet was fantastic, offering a wide range of delicious options. I truly enjoyed my experience and would highly recommend this hotel to anyone visiting the area!

Nice settings, audio video room has a separate video room that helps you enjoy late shows viewing without disturbing your sleeping partners. Free laundry self service and breakfast.

Location and no shelter at entrance which is an inconvenience during raining season.

Excellent breakfast, welcoming and smiling staff. Was assisted with taxi booking, food ordering and wherever language was a barrier for me.

Welcome was very nice where our luggage were kept well at one side and delivered to our rooms. However, during check out there was no help and taxi had arrived and we were in and out of lobby bringing out our luggage's to load in the taxi.

The stay at this hotel was amazing. The climate space was very helpful during the humid days and the location is perfect since there is a metro station 10 minutes away. I would recommend to make the payment with a VISA card since I had issues with my Mastercard.

Everything was perfect. Communicating with the staff was a bit complicated, but the translator was very handy!

Visited for work. Good new Property. Nice Breakfast spread. 10min walk to Metro. Good hotel overall.

Breakfast is fine, but continue every day the same type of foods will be bored. the robot service is awesome especially going into the lift together with it. It greeting was warm & welcome. Laundry provided indeed was useful and FOC that gave added value to our stay.

The robot a bit dirty especially the container which it carries things. It needs a bath clean too, right?

Everything Very nice, location cleaning staff also free wash machine and gym

Nothing signal

It was very good that children can stay for free. Very helpful stuff and washing machine can be used free of charge. It is also nicely located.

I think there are a few small things which could be improved to make it an even better experience. For example the sofas in the breakfast area may need a cleaning.

Quality of facilities is second to none.

Location is not great, and wrongfully showed on Booking.com. Also staff speaks almost no English. No English channels on the TV, not even one.

Look like

Hygiene Location is wrong on google map, Damn!

rooms were ok

location and price

Rice with component

No coffe , Need to buy

Not for expats

Disappointing