Holiday Inn Shanghai Hongqiao West By IHG

Staff especially Magie ?

Bathroom and shower were too old.

Not recommended

The hotel is very old, and the rooms reflect that, it is outdated and poorly maintained. There's not enough lighting in the room, making it feel dark and uninviting. Overall, I would not recommend staying here

There’s only 1 staff who can speak and understand English. I think this is international hotel so every staff should speak and understand English.

The breakfast is not enough for the guest . The aircon of the room I lived is very hot and the voice of the door of others room is very loud. I can’t sleep

Maggie in the front desk was great. Good in english and gave us a room upgrade. Awesome service

Some rooms in our floor smelled like cigarette smoke.

Maggie Zhao was too much cooperative and helpful, she helped me a lot , and she is so nice , the hotel Iso so fantastic, clean , cooperative staff.

No brush and bidet in the bathroom, it’s not suitable with middle east countries, they need to add more international food in the restaurant but it was soo great

Very clean and tidy , my room was upgraded so that was great , restaurants on site always helps.

There seems to be a smell of Cigarette smoke throughout the hotel except in my room funny enough , also would be nice if the Aircon could be cooler , seems no matter how you set it the temperature stays the same so at night can get a little warm. Nice gym area but again very hot inside

Staff are very kind and helpful.

That i forgot to return room key, I payed taxi to bring it back, so hopefully they will het it back.

The comfortable room and bed

Breakfast buffet is always the same food

We are from India and we didnt see much varieties of Chicken dishes other than Sausages.

The staff Miss Zhao is very nice when check in , she offered me 3days free breakfast.

Very good

Not good dinner options in the restaurant. Only two and very expensive restaurants. Considering that the area doesn’t have many options nearby I believe the hotel could have a casual dining alternative.

Maggie front desk is very good she the one person to look out when u check in

Bathroom doesnot have bedit

Very helpful staff, assisted with every aspect. Shuttle bus available for the exhibition we were attending that provided a drop off and pick up service.

Chinese restaurant & good French white wine

Breakfast about 2/10 !

Location was fine, breakfast was good, some salt and pepper availability would be great and a bit more variety

the Wi-Fi was terrible

Generally, Holiday Inn Shanghai Hongqiao West, is a good property but it was the icing on the cake with the manager's relationship with their customer giving 10 out of 10 to Mr JAMES. Thank you for the smooth services through out my stay.

all good ....just breakfast can be designed better.

I like the hard bed with two choices of soft and hard pillows.

The breakfast is not good value for money with such high room rate. The salad is limited to 2 same greens every day and there are no fresh fruits like apple, banana or pear except with cut fruit like watermelon.

Overall the hotel is clean and comfortable to stay. I like the bed with soft and hard pillow to choose.

The location is not convenient for dinner when back to hotel at night. The only place to have dinner is either Japanese or Chinese food in the hotel. There are no restaurants nearby.The buffet breakfast is not good value for money. With the high room rate, there are no fresh fruits like apple, banana or pear available except cut fruits like watermelon.

Breakfast was good. Selection of continental food was ok. The staff were super friendly and helpful, going out of the way to help guests.

The wifi was not very good.

This hotel is located 20 minutes away from Hongqiao airport and railway station, which is great. Within 900 metres, you've got Papa John's, McDonald's, Starbucks, and an incredibly expensive Mexican restaurant (as well as a wine shop and multiple local Chinese restaurants); we were able to walk down for all our meals. The hotel is professional and classy. The staff all speak English and are extremely friendly and welcoming. The room had a gorgeous view of the local area. The beds were good; there were two types of pillows (hard and soft). The internet was fast. The breakfast was a mixture of Chinese and Western food, and both types were delicious. The manager called me within an hour of checkout to make sure everything was good. I would be happy to stay there again... but...

The location was poor. It's still a 17 minute car ride from the nearest metro stop and it's just off a major street that has a median, meaning the taxis have to go around the block every time they need to get to the hotel. I would definitely go back to this hotel, though. A hotel near the railway station costs 800 RMB per night, but is on the metro line. This hotel was 300 per night, but a 30 RMB taxi ride from the nearest metro stop... when I tallied the cost, it was still cheaper to stay here (though we lost travel time in always having to taxi to the metro).